Nelson Pools

I would leave a zero if I could. Stay far away from this company! We pretty much managed the job ourselves. Jobs had to be done multiple times and they even forgot to connect the drainage out to the street. The owner literally told us we needed to expect that and that they had 'other jobs' - he was extremely rude. We started this process in April - the final inspector came out to inspect the pool in October but the problem was the pool was not completed and the other inspections for electric, plumbing, etc. were never done! We are still waiting for the final inspection and it is January. They need to take the 'God Bless You' off of their voicemail.

I would highly suggest to not use this company. I made the mistake using them & had a bad experience as a whole. poor communication, workmanship, employees really don't care what the customer wants. A lot of items were left undone at my equipment pad, plaster was poorly done, water features don't work properly. List goes on. I've had nothing but problems with this "pool builder".I believe their supervisor has a big part of Nelson pools going down hill. Thanks to you Travis.

Trey designed the perfect pool for my backyard. Travis then built the pool and made sure it was our own backyard paradise. Couldn't be more happy. Services: General construction, Design

FIRED Retired from a lifetime in the construction industry, Shawn Nelson and his juvenile staff was the worse by far, after dozens of telephone calls and 3 written notices to complete the project that produced no results, the only alternative was to terminate the contract and find another pool company to help me FINISH and CORRECT all the problems that they created.

I trusted Shawn Nelson - but don't be fooled - beware about a person that demands full payment before the project is 100% completed and on top of all that he was verbally abusive to my girlfriend.

A Nelson pools rep came to our house for measurements then we went to the office to pick materials and sort out cost. That was the last contact we had. No one ever followed up to see if we were interested in moving forward. After a month or two I called the office to see what the deal was. I left a voice mail because no one answered at 10am on a Friday (weird).

The person who listened to my voice mail called to say she wanted to let me know she got my voice-mail and would speak to Trey then call me back after discussing with him. It has been several days and I have not heard back. I appreciated the office personnel calling to say they received my VM and I am guessing they are not the issue. We were told when we were at their store that they could start in 3 weeks which was much sooner than any other pool builders were saying. I guess now I know why. It is hard to fill up your schedule when you don't actually call customers back.

Beautiful pool build by nelsons pools! There hasn't been a day that we didn't want to go swimming, we had a long process of weeding out other pool companies, once we did the paperwork they were quick to start and finished in two months with all the rain delays it was longer than we hoped but the finished product is well worth the wait. We asked to leave our sign up so everyone would know who built this beautiful pool.

Over all good experience. The weather was not a friend for our build, the crews that showed up was professional and knew their craft. We recommend Nelson to our neighbors and they have moved forward with the process. Services: General construction, Design

Not yet. I can not get them to come out to my home and now they will not return my calls. The man claims he stopped by my home and knocked. We were all home and in front room waiting. I watched video and the Nelson car drove by and never stopped. This made me question the company's integrity so I'm trying to talk to the VP/owner again and the messages I sent have had no response. I'm trying to contact the president as well. I see other reviews with communication issues with Travis which is who I was told was coming out.

The team at Nelson Pools are excellent craftsmen, very professional and performed the work on time as promised. Having never had a pool built, this was a great experience and they helped in every step. I would highly recommend Shawn and his team. Services: General construction, Design

I am beyond pleased with the way my pool has has turned out. Thank you Nelson Pools for making my lifelong dream come true! I can't wait to enjoy the pool with my friends and family for many years to come. You guys really went above and beyond and for that I am truly grateful and appreciative. I've checked "general repairs & maintenance" and "winterization" because through the historic polar vortex we've recently seen here in Texas they were helpful and responsive when I needed it most. Thank you so much for putting up with me and my constant questions. I'm so glad I chose y'all for my little piece of paradise

The pool is great! But I haven't had a final inspection done and still have open permits. If you have a pool done by Nelson pools did you ever have a final inspection? I have been waiting for months - I didn't realize I hadn't or had open permits - which isn't good if you end up selling your house by the way - I wanted to get my water credit when I filled my pool - its been 5 months completed and no final inspection on any of his work.

I would make sure that final inspections and permits are closed on your property if you have had any pool completed. Does anyone know what action I can take regarding not having them perform a final inspection of their work?

We were ready for our first built in pool and visited with several pool builders. Nelson was the frost we talked to, and we ended up going with them. Zero regrets! Pool was ready for swimming a month after signing (weather helped). Shawn made us feel comfortable and helped us make practical decisions with the design. It turned out gorgeous! A year later and we still love it. Their cost was competitive as well.

I hired this company at the suggestion of a friend that recently had a Pool installed by them. I really wish out of read the yelp reviews before I did. A Couple months ago we noticed a crack in our deck that ran from the edge of the deck all the way to the flagstone no telling how long it had been there But the pool itself is only 14 months old. After trying to contact the contractor and leaving voicemails someone finally called me back a few weeks later sent someone out to look at it and then told me my warranty was expired at one year.

Then they told me they would have somebody contact me to see if there's anything they can do to help me but I may be sending their concrete person over and not charging me as much But that never happened ultimately I hired another pool remodeler repair person to come and fix it. Also after several calls in the past trying to figure out where my overflow drain was connected to because it would take several days for my water level to go down after a heavy rain we discovered that they didn't know where it was connected to because it wasn't connected to anything it just has to soak into the ground. which is why it takes so long anyways I wouldn't recommend this company to anyone.

Shawn Nelson is caring, considers what his customers need and want, and stays involved until everything is completed. He choose a wonderful company to finish up the project, putting sprinklers and grass perfectly back in place. Friends who had a pool built by another company wish they had known of Nelson pools because they didn't get the quality, design, nor service that we did.

We had a wonderful experience with him and highly recommend him to everyone we know. We love our pool and have been using the spa regularly this winter. You can't go wrong choosing Shawn Nelson and Nelson pools.

This is the most pathetic poor pool construction you have ever seen. All the cool deck and tile is breaking and falling apart. We tried to contact them for months and they won't show up to even look at this mess. Don't even get a quote from them. They will screw you over!

I called this pool company for a quote to build a pool for my new home. The person showed up to measure my yard, but never gave me a return phone call or quote. I ended up calling them back and asking what happen to my quote and still nothing happen. I am confused by a company that says they build pools and pride themselves on customer satisfication and they have this kind of customer service.

They said they have been in business since 1968, but they do not conduct the company as such. Plus I find it odd that there are no reviews on the internet for a company that has been in business this long. Is it something in the air in Houston where these companies conduct themselves like this. Are they not concerned about their reputation or do they have so much business, that they don't need people's money.

Just odd to me. I would not conduct business with them. If they are like this before they get your money; what is it like when they have your money? Also, I should note that this is a family business, so complaining to them is useless.