Around-the-Clock Emergency Response for all of Your Fire, Water, & Disaster Restoration Needs. Rapid response is important following any type of disaster. We provide 24-hour emergency response and boots-on-ground coverage to immediately get to work on your project. Call us at 888-950-1616 to talk to a member of our team and get started.Roadrunner stepped up for us when we needed them most.
With other companies, there are always reasons for delay but we have never experienced that with Roadrunner. Once we agreed to scope of work, they were on site everyday and the repairs were completed extremely quickly.
Services
Roadrunner is passionate about being ALWAYS READY to renew and restore properties following unexpected losses. This commitment means we do not cut corners, we put people first and we deliver high quality services. Roadrunner is not just our name but a personification of our brand. We always do whatever it takes to respond and complete projects quickly - without sacrificing quality. We operate in an always ready state so we're able to deploy quickly, especially after a weather event or natural disaster.
Roadrunner is passionate about being ALWAYS READY to renew and restore properties following unexpected losses. This commitment means we do not cut corners, we put people first and we deliver high quality services. Roadrunner is not just our name but a personification of our brand. We are a 24-hour full-service restoration company and can help with your loss from start to finish.
Emergency response time to your property for a water loss is critical to minimizing the damage to your building. A fire loss can cause significant damage to your office and smoke can travel though the HVAC system causing substantial soot damage to your property and contents. There are some items in your office that may not cost a lot but are irreplaceable because they are important documents. We realize the vulnerability of your position and will handle it professionally and will be thoughtful and sensitive towards your situation.
Reviews (8)
Salena Gonzales
Jun 23, 2022
Roadrunner has been an outstanding vendor! Quick, responsive, and very detailed oriented. Kevin Rolan and Justin Payne have been 2 of the best representatives that I have been working directly with. Thank you Roadrunner for your professional service! Services: Sewage cleanup, Flooring, Flood restoration, Water damage-related cleanup & repair, Water removal
Paul Valdez
Jun 18, 2022
When working with a vendor, you look for the following: concise and clear communication, knowledge of their field/job-at-hand, impeccable work and top-shelf customer service The Roadrunner Team meets the above qualifications which is hard to find nowadays. When they say 24/7 - they mean 24/7 which is huge for the affected customer. Keep checking those boxes off and well done to Kevin, Justin and The Roadrunner Team!
Enrique Mendoza
Apr 12, 2022
The level of service and attention is unmatched. The quality of the repairs and the detail on clean up was excellent. I look forward to working with Kevin and Chris, both are outstanding in customer service and keeping you engaged and informed as they progress with their work. Services: Fire damage cleanup & repair, Water damage-related cleanup & repair, Mold inspection, Mold remediation
TerAda Beekeeper
Jan 24, 2022
Sunday, January9th at 1:30AM a tornado blew the top out of a large pine tree and it feel on our flat roof over the MBR. Water was leaking from the MBR from light outlet and another hole in the sheetrock. I called USAA at 2:33AM and reported the damage. I received a call from the Roadrunner on call manger. They had a team out Sunday morning to remove the tree branch, carpet pad and carpet and cover the holes in the roof.
They have maintained contact with me and provided updates on my claim status. Today, Thursday, a team removed all the sheetrock and insolation from our MBR. They installed 4 fans with ducting to dry out the ceiling wood. They said they would need to run for 3 days. Edwin and his crew were very polite, professional and performed their duties in an efficient manner. I am extremely satisfied with Roadrunner Restorations.
They have maintained contact with me and provided updates on my claim status. Today, Thursday, a team removed all the sheetrock and insolation from our MBR. They installed 4 fans with ducting to dry out the ceiling wood. They said they would need to run for 3 days. Edwin and his crew were very polite, professional and performed their duties in an efficient manner. I am extremely satisfied with Roadrunner Restorations.
Christopher Johnson
Aug 19, 2021
Great company! Top Notch experience. Lorenso and Simon C. were extremely professional, friendly, and patient. I had a ton of questions and they took their time to ensure my concerns were answered before beginning their work and upon completion. I found them highly efficient and respectful of my property as they went about their work. I would highly recommend this company and specifically using Lorenso and Simon to anyone.
Na LeMaster
Jun 17, 2021
They were contacted February 16th about water damage at my home due to ice storm in Houston, TX. I was told contact would be in 24-48 hours. I received call from my insurance on 18th, and they said company might be little backed up.which I understood. Received call on February 22nd by someone from company who told me my number would be passed on to project manager and I would receive a call within 48-72 hours.
On February 25th, received another call from another person at RoadRunner who essentially told me the same thing.but now it was 48-96 hours. On March 1st, I contacted the company RoadRunner and was told everyone was in a meeting but someone would get back to me. March 2nd, I received a phone call from someone who told me they just got my name and would come out to assess what needed to be done.
They came out that day, they were very pleasant and told me that a crew would be out.probably Friday or Saturday. Then on Thursday I left messages about when they might be arriving.no response. It is now Tuesday March 9th, I have yet to hear anything. My house had water damage and mold due to length of time before someone got out there. I have compromised immune system and ended up in Urgent care due to the mold. I am currently stuck in a hotel, with my dogs in boarding. I realize they received many calls but it has now been 3 weeks.
On February 25th, received another call from another person at RoadRunner who essentially told me the same thing.but now it was 48-96 hours. On March 1st, I contacted the company RoadRunner and was told everyone was in a meeting but someone would get back to me. March 2nd, I received a phone call from someone who told me they just got my name and would come out to assess what needed to be done.
They came out that day, they were very pleasant and told me that a crew would be out.probably Friday or Saturday. Then on Thursday I left messages about when they might be arriving.no response. It is now Tuesday March 9th, I have yet to hear anything. My house had water damage and mold due to length of time before someone got out there. I have compromised immune system and ended up in Urgent care due to the mold. I am currently stuck in a hotel, with my dogs in boarding. I realize they received many calls but it has now been 3 weeks.
Matthew Cooper
Feb 02, 2021
The initial response for water remediation was great. There was a crew out quickly and the house was dried out properly. Everything else was terrible. I made a huge mistake in hiring them for the rebuild. When they did my pack out they stacked boxes poorly and they ended up falling and crushing the lower boxes. They don't follow proper covid safety protocols, especially in making sure their sub contractors wear masks.
The work was schedule to take 4 week, but took over 3 months. I had to get the construction manager to come to my house before they got serious about completing the job. Almost everything they touched had to be redone, and they showed blatant disrespect for my property. The picture of the bookshelf shows how they tried to just paint around a bookcase instead of moving it to paint the whole wall. Like I wouldn't check!
The work was schedule to take 4 week, but took over 3 months. I had to get the construction manager to come to my house before they got serious about completing the job. Almost everything they touched had to be redone, and they showed blatant disrespect for my property. The picture of the bookshelf shows how they tried to just paint around a bookcase instead of moving it to paint the whole wall. Like I wouldn't check!
Andrew Evans
Dec 01, 2017
Had a pipe leak and had a plumber come out. He referred Roadrunner to me. They were very helpful and even helped me when it came to getting my insurance involved. They guys that came out were very professional, and explained the process of how it would go. They even helped me when it came to repair and replace it all. Roadrunner helped and explained everything ahead of time to let me know what the next step was. If I ever have another disaster, Roadrunner is who I will call and request my insurance company to use.
