R R Gas Fireplace Service

Did not solve our challenge. Visited and cleaned (but not thoroughly- missed the flame sensor which was still dirty and was the core issue). The problem we were having came back that afternoon, so 2 stars because they returned the next day to troubleshoot the actual problem. Still did not solve anything. I had to pay another company more money and got nothing from R&R other than wasted money and time

Absolutely AMAZING service! Very respectful and answered all the questions I've had. affordable prices. Definitely will be keeping in touch for any service I have for my fireplace.

This place is awesome! Definitely recommend. We thought our fireplace was unfixable, but they fixed it! Our whole family is thrilled. Do not look any further, this is the place.

Dan was great quickly fixed and cleaned our fireplace that had been neglected. Working great now. Will be using again.

Justin was right on time and really knew what he was doing. He took his shoes off, made sure there was a mat on both sides of the fireplace and got to work. Oh yes, he pet the cat and dog as well! He cleaned and adjusted our double-sided fireplace. OMG, my friend came over and asked if there was glass in front of the fireplace! Excellent job and the price was very reasonable!. I will definitely use them each year for the fireplace tuneup!

Unfortunately I wasn't able to use RR Fireplace for service, because their distributor no longer carries the part for my gas fireplace. However, I had an excellent experience with both the woman who schedules service and the man who came to inspect and repair my fireplace. Based on that I would recommend them as professional and easy to schedule.

My fireplace insert would intermittently not respond to the remote or start and not turn off. RR fixed the problem, serviced and cleaned it inside and outside. It looks and performs like it did 20 years ago.

Tanya and Dan are absolutely wonderful! Puget Sound Energy referred us to them, and I'm so glad they did. Tanya is really friendly and professional. She scheduled Dan to come out to my house to service our fireplace insert. Dan came out and serviced and repaired the insert. He even painted the inside and it looks brand new. He made some recommendations, and we are excited to have him come out again to install some upgrades. Their prices are fair, and we highly recommend them!

The person came to my house, when he was scheduled, on time. And had my free standing fireplace up and running within an hour. Did an excellent job, at a very reasonable price. I would highly recommend this company.

Customer service was great! Quick to respond to my emails and phone calls. Professional, Honest, and courteous. He came out and saved my gas fireplace from certain demise as old as it is. All it needed was a servicing and a new gasket. Had everything he needed to take care of it right there. Was very surprised at the price, Very Affordable. Definitely going to be a repeat customer!

Justin came right on time and got to work after removing his shoes. He put down tarps on both sides of the fireplace for rug protection. He also petted the cat and dog! He got to work and cleaned and tuned up our fireplace. He even cleaned the logs! He was able to put the logs back just right, cleaned the glass so well our friends thought there wasn't glass in front of the fireplace! Anyway, their cost was more than reasonable. I will definitely recommend them to my local friends and will call them back for future maintenance.

We were lucky enough to be recent customers of RR. Dan came and he not only fixed our gas fireplace, he made it better than new. It had never looked this good or put out nearly this much heat before, even when it was new. He saved us literally thousands of dollars, since I had other fireplace service companies come out and they gave me estimates of around $3800.00 to put a new one in.

They said my old one was worn out, and they were not going to try to fix it. Dan made a few inexpensive repairs, and now it works GREAT! He diagnosed one of the problems was being created by a backdraft blowing the pilot light out, so he fashioned a small shield for it, and it is working perfectly. He had to come back twice to fine tune this fix, but he did not charge us for the extra visits. I have told others of your fine service, and I would not be surprised if your business has increased. You are the best! Thanks and Merry Christmas and Happy New Year!

Dan is the man! What great service, my fireplace works so much better and LOOKS like a FP is supposed to look. Dan is organized, clean, efficient and skilled at his job. My FP is a wonder to behold all due to the diligence of Dan. I learned a wealth of information about my FP, again, thanks to Dan. Put RR at the top of the list!

Being as the cold came upon us quickly I was hard pressed to find someone to come out in less than 4-5 weeks. I messaged RR through Yelp and within an hour had a response from Tanya with an opening in less than a week. Dan came out and went right to work cleaning and making our old fireplace look like new. I was having an issue with the fire not firing up once the wall switch was flipped or sometimes it would cut off after running for a while.

He diagnosed all the connections and turns out I had a faulty switch. He unfortunately didn't have a spare but I got one from Home Depot and got it hooked up. It was a simple fix for me as there's no electricity running through the wires I was working with just needed a switch to complete/ interrupt the circuit. Now we're warm and toasty and the fireplace looks beautiful.

My house was supposed to close in 2 weeks when I called them. I had originally called 1st Response Heating and they came out and told me my fireplace was too old to get parts. I called RR Fireplace and told them what the problem was and they ordered the parts and were out at the end of the week! My fireplace is fixed and the sale is complete! They are the BEST in my opinion! They are seriously knowledgeable and have a can do attitude which I really appreciated!

Terrible customer service. Their technician came out and was surprised when my wife told me she never heard the doorbell. I called back 15 minutes later from the appointment interval (9am to 10am) to see if the technician can come back. The receptionist accused me that this was the second time this has happened (untrue since the first appointment was rescheduled days ahead due to a conflict) and that not only can't the technician come back but the next appointment available was over a month away.

Didn't even try to work with me to get someone back earlier. I was curious why my wife didn't hear the doorbell and found out on my RING doorbell activities that Dan never actually pushed the RING doorbell (but I did see him and his assistant on the motion activity). So the technician never actually pushed the RING doorbell or tried to call my cell phone when nobody answered the door or is willing to come back 15 minutes later after he was at the house. What a total waste of time!

I had RR Fireplace come out to clean my gas fireplace. He did a good job of cleaning it. However in the days after, my fireplace started fogging up. It had not done this prior to him coming out and cleaning it. So, I had them come back out check it. The employee seemed rather aggravated that he was at my house again, looking at my fireplace. When I asked him a question, he became irate.

He started to yell at me and was very condescending. Constantly calling me "lady" in an aggressive tone and manner. My kids were upstairs and they were too afraid to come down until after he left. My teenager was shaking. The problem has yet to be resolved, as he said to get a second opinion and left it at that. I will never use RR fireplace again.

I have never been treated so horribly in my life by a man, who clearly and purposely tried to be a bully. As he was leaving, I mentioned that I would be talking to the owner. He told me he was the owner! Completely unbelievable, that this man gives such little value to his clients! I would have given it to 0 Stars if I could have.

RR is as good as it gets! They set up an appointment with me easily, and the technician arrived right on time. He did a really thorough job cleaning and inspecting our fireplace, and even went above and beyond rearranging our logs and showing me how to best use it. The flat rate is awesome, and I feel we got a good value for our money. We'll definitely be using RR again!

10/10/2017- I can not say enough good things about RR Fireplace! They are a wonderful company with knowledgeable people working there. I called them out to fix my gas fireplace. Very fast, neat, professional service. I will be using them if I need help with my fireplace again and would recommend them for anyone needing a trustworthy company to call.

Had an appointment for between 1 and 2, they were there at 1pm on the dot. Super courteous, extremely knowledgeable and answered all off my laymen questions. They serviced my gas fireplace and it looks and performs like brand new. I will refer them to all my friends, plus I'll be using them for all my work.

Left several voicemails with no response. Was looking to get my fireplace serviced, but can't do business with a company who doesn't call back.

Update: They no longer service pellet stoves, but they are a class act. I've had them out a number of times to get my pellet stove ready for the season and have always been pleased. The tech is friendly, and great about containing the mess to a drop cloth that he spreads out in the work area. Very efficient workflow, I think it took perhaps an hour or a little more to thoroughly inspect and clean, including the ashes in the "clean out T". Because of RR Fireplace, our pellet stoves run in tip top shape all through the heavy use season.

Let me start by saying that these guys provided excellent service and showed up during the one-hour time frame they indicated when I set up the appointment. The technician, Dan, started off with a joke and then got right to work. I had called other service people in the past they had no interest and fixing my gas fireplace, they just wanted to sell me a new one. Dan on the other hand made some adjustments and clean the fireplace and now it's working fine.

He pointed out a few things that might need attention in the future and describe options if I ever wanted to replace it or convert back to Wood. He was very informative, professional and kept the work area clean. If i ever need service in the future I'm definitely going to call RR Fireplace again.

We have a 15+ old gas fireplace insert that would not stay lighted. We contacted PSE and the technician referred us to RR Fireplace. We did have to wait 2 weeks but it is not our primary head. The technician was late but called ahead to alert us. When he arrived he removed his shoes and covered the hearth in front of the fireplace before even starting.

He was professional and didn't mind if I watched him. I think he was here an hour, vacuumed everywhere inside the fireplace and around it. Cleaned the glass, sensors and orifices. It hasn't run this good for a long time. We will absolutely refer others to this company. Thanks RR Fireplace, Inc.

Fantastic customer service! I contacted 4 fireplace/pellet stove retailers to get a replacement igniter for my Whitfield pellet stove. Two of the three didn't work on Whitfield and the third never got back to me. Tanya at RR Fireplace contacted me right away and told me how much the part would cost and then told me I could purchase it online for less and her technician would install it for me.

She went to great lengths to confirm that the part number she gave me was the correct one for my stove. After I ordered the part, I called to set up the recommended service/cleaning and was given a convenient time for the tech to arrive and be done so I could still get to work on time. The tech arrived only a few minutes late and was done promptly at the time quoted, the newly installed igniter works like a champ AND he gave me a 20% discount because my stove was "pretty clean" before he began. Would definitely recommend RR Fireplace!

Very impressed after a visit today for a 1998 gas stove that has the pilot light going but no ignition, manual or electric. The admin partner on the phone scheduling the appt was knowledgable and reassuring. The gentleman who made the service call cleaned the stove to be sure something wasn't clogged or needing a simple part from his truck. He showed me his equipment showing the unit was dead, not a surprise :) Special ordered the unit and while we've been put on the next available appt on the schedule, he promised if there is a cancellation or a way he will come out to install.

No payment for this service or the part until it's installed and no subsequent visit charge. Our issue is mid-resolved, but I feel good about their service (recommended by Monroe Fireplace who couldn't come for days, and we also trust), and will recommend wholeheartedly so far :)

We recently purchased a home near Stanwood and as the weather got chilly we decided to have our gas stove checked out and receive maintenance before we started to use it. It was easy to make an appointment and the guy showed up on time and was friendly. He had our stove checked out in about 30-45 minutes and left the place clean after having to vacuum the ashes out. He also helped educate me on how to use the stove. Thanks for your help!