Valley Implement Sales

Terrible service department! Had a chipper dropped off back in August of last year. It's now the middle of February and still don't have my chipper back. Run around and excuses. Will NOT support this establishment in the future! Don't be like me, take your business elsewhere to save yourself the hassle and headache. #TerribleService

Love dealing with the parts guy especially Scott. He always helps me every time I need something even if it's just a couple questions. This is why I will always get my Bobcat parts from here. 5 star for the parts guys

Friendly staff and knowledgeable about anything outdoor equipment, my go to for many things

I have rented equipment from Winchester Equipment a few times, most recently an excavator. When the time came for the rental, the unit I had reserved was still out on rental. Matt in Winchester went out of his way to find an alternative machine so I could complete my project. The unit he found was in the Harrisonburg location. The driver (I think his name was Ronny) also went out of his way to ensure the delivery was made on time and just where I needed it in an obscure location in a gated community. I cannot thank them both enough for their help and customer service.

Well stocked facility with ok staff, but prices are unreasonably high. Recently charged a $2.00 higher price than listed for a stihl chainsaw tuneup kit package. Sales guy said had a recent price increase. Must sure if I believe that though.

My boyfriend works here and they are a great company. He enjoys his job and I enjoy watching him work on all the equipment they have they are well organized and really seem to value their employees and the work they do.

I've bought a machine here but have come here for parts for almost all my machines. Solid customer service from top to bottom from rentals to sales. No pressure and just solutions. My sales person gave me his personal cell in case anything ever happens. You can't beat the service.

Equipment sales has been the worst experience I have ever encountered. I called there several times for two days straight, without an answer or any response. I've been directed to the manager with no answer or response as well. I had to go buy my pallet forks for my skid steer elsewhere, because they are impossible to reach over the phone. Their response doesn't fix the facts, people need to be fired, replaced with hard working people.

The service team here is abhorrent. They won't even stand behind a 6 month old tractor that should have been a warranty repair. And don't bother complaining to the management team or expecting service to tell you when you have an appointment, they just don't care and cash your check. Sorry to the sales team, but the service makes it bad enough to go somewhere else. Will be submitting a formal complaint to Kubota as well.

I had a service call for my pallet jack. It took the technician 45 minutes max to fix it. He then stood around for over an hour and talked. I got a bill for just over 400 in labor! I called and wasn't able to get any satisfaction so I will seek service elsewhere in the future

We purchased a skid steer from Winchester Equipment at the beginning of the year. They've been seamless to work with prior to and after that purchase. We have made multiple purchases for smaller equipment since and continue to have remarkable customer service. Geoff was our go-to for our machine and continues to be a great resource for other needs and purchases.

We had a warranty claim for our machine and they made sure it was taken care of quickly and properly. Geoff and the rest of the team at Winchester Equipment go above and beyond to not only earn a customer, but to keep a customer. From the service department to rentals thru to customer service, they all treat you like a friend or family member. We started our business this year and we've never been treated like the "little company" or "little guy".

Their customer service has allowed our business to thrive and grow quickly. We love doing business and will continue to do business with Winchester Equipment. Meagan- Graystone Groundwork, LLC