Valley Pool & Spa is your source for all your pool and hot tub needs in the Shenandoah Valley and surrounding areas. We specialize in a variety of services like custom pool construction, supplies and chemicals, pool renovation, routine maintenance, repair and so much more. We've been Virginia's go-to pool and hot tub company since 1960 and have hundreds of models and options that will fit your style and budget. Whether you need simple pool cleaning supplies or you're looking to install a custom pool at your home, Valley Pool & Spa has you covered.
Services
Have you always wanted a pool? Looking to restore your outdated pool? Interested in custom pool creation? Valley Pool & Spa can take care of all your pool construction, installation and renovation needs. We have several options to choose from including inground fiberglass pools, inground vinyl pools, above ground pools, water features, custom-designed pools and more.
Valley Pool & Spa is the No. 1 name in backyard relaxation with our portable hot tubs from Sundance and Nordic. These high-quality, modern hot tubs come equipped with state-of-the-art features. Enjoy multi-functional jets, Bluetooth connections, wide and comfortable seating, and many others. Stop by any of our showrooms for a demonstration from one of our hot tub experts.
We don't need to tell you how important it is to maintain your pool, but finding someone who is reliable and experienced can be difficult. Luckily, Valley Pool & Spa has a team of certified pool operators who can maintain and repair all aspects of your pool from chemical balancing and equipment functionality to cleaning walls, floors, steps and more.
Valley Pool & Spa carries various pool and hot tub chemicals, cleaning supplies and more. We're proud to partner with Pristine Blue, Poolife, Baquacil and Baqua Spa and more to provide all the products you need to maintain a clean and clear pool or hot tub. We also carry a variety of pool toys, accessories and anything else you may need for your pool or hot tub. Visit any of our locations in Waynesboro, Harrisonburg, and Staunton today, or call (540) 942-9762 for details.
Reviews (13)
Liber Tree
Jun 14, 2022
Jonathan Bryant
Jun 02, 2022
Eric Nunya
May 18, 2022
Jason M.
May 06, 2022
Just like another review on here. I paid to have a pool liner installed. It was set a date of May 6. I took off work to be home and nobody shows or calls. Went to store and couldn't get any answers. All I wanted was a sorry and we will be there to get it done but nobody including the GM seems to be able to give a answer which is concerning. One star for terrible customer service and reliability.
Jennifer Koczan
Dec 15, 2021
Team America
Oct 27, 2021
Kelly Brod
Oct 18, 2021
Bob Romanko
Aug 13, 2021
I used Valley Pool & Spa for a Merlin replacement liner for our in-ground 36'x18' pool. Valley Pool & Spa built the pool in 2004, and the original liner lasted that long! The price was fair, and the installation team (Brian and Travis) had decades of experience between them. Watching them work was like watching a dance. They showed up on site at 8:30 a.m., and by 11:30 a.m., the old liner was out, minor repairs to my walls and floor were completed, the new liner was fully installed with vacuums running, and the water was going in.
Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with.
It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa. Their executive management needs to have a heart-to-heart with their managers, especially in their service group, and keep on them for timeliness with customer communications. If they did that, this place would shine a lot brighter on Google than they presently are.
Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with.
It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa. Their executive management needs to have a heart-to-heart with their managers, especially in their service group, and keep on them for timeliness with customer communications. If they did that, this place would shine a lot brighter on Google than they presently are.
Kristen W.
Jul 08, 2021
I would leave zero stars if I could. My grandfather ordered a new pool liner back in early spring due. He paid on it and they told him sometime early June. June came and went and he heard nothing from anyone. My grandfather called and left multiple messages for their liner guy, but no one ever got back to him. I found the number for the liner person and decided to call myself.
I left multiple messages asking someone to call me to give an estimate on when the job could be done. After hearing nothing for a day, I called six or seven times in a row and finally the guy picked up. I explained who I was and what I was calling about, and explained our extreme dissatisfaction with the lack of communication. He estimated the job could be done either that Friday, or the following Monday or Tuesday. Needless to say, the job is still not done, and we have heard nothing.
I am aware (as is my grandfather) of how busy pool companies must be this time of year. HOWEVER, the fact no one has ever even called to say "hey, we still have you on our list, and will get to you eventually", I mean, NOTHING! I I would definitely not recommend doing business with this company.
I left multiple messages asking someone to call me to give an estimate on when the job could be done. After hearing nothing for a day, I called six or seven times in a row and finally the guy picked up. I explained who I was and what I was calling about, and explained our extreme dissatisfaction with the lack of communication. He estimated the job could be done either that Friday, or the following Monday or Tuesday. Needless to say, the job is still not done, and we have heard nothing.
I am aware (as is my grandfather) of how busy pool companies must be this time of year. HOWEVER, the fact no one has ever even called to say "hey, we still have you on our list, and will get to you eventually", I mean, NOTHING! I I would definitely not recommend doing business with this company.
Sean Campbell
Jun 25, 2021
I gave them 2 stars because the team that comes out weekly are always friendly and helpful. If I was just rating Valley Service Dept. specifically it would be a much lower rating. The Service Dept. Mgr. is very informative when I inquired about options but, once he had that service contract signed and deposit paid, good luck contacting him or hearing from him again.
Multiple email (both online form & direct email) were not responded to and a call into the Service Dept. first tells you they're too busy to take the call and to leave a message but, when you try to leave a message, it says they're too busy and not recording messages! I guess if you just want to buy something for your existing pool then their retail section is well stocked but - other than the young men who actually come onsite to service your pool - good luck even trying to interact with the "Service" Dept itself.
Multiple email (both online form & direct email) were not responded to and a call into the Service Dept. first tells you they're too busy to take the call and to leave a message but, when you try to leave a message, it says they're too busy and not recording messages! I guess if you just want to buy something for your existing pool then their retail section is well stocked but - other than the young men who actually come onsite to service your pool - good luck even trying to interact with the "Service" Dept itself.
Terrol Williams
Jun 18, 2021
We originally called to have help opening the pool and getting the heater started. When the service people came the first time, the pool heater, which had turned on but not heated, possibly because water wasn't yet flowing, prior to their visit, quit working entirely as they were fiddling with something. It now won't even turn on. The gentleman who had been working on the heater looked a little embarrassed and said that he had apparently shorted out the heater and he wasn't sure what had happened or why.
He promised someone else would return again who knew more than he did, which did happen after a week or two. The new gentleman looked into the heater again and told us we would have to purchase a new heater. In fairness, they did find a mouse nest inside the heater, which probably contributed to the problem. Nonetheless, it worked before they came and stopped working while they were working inside it and never worked again after they left.
In addition to this, during the second visit the service man took a sharpie and labeled the various pipes and also put pool shock into the pool. I don't recall if they used our pool shock or they brought their own. I believe they used ours, but I can't verify this for sure so perhaps I can't protest too hard at the charge of $30 for three bags of pool shock.
I also spoke with Stan over the phone for about half an hour a couple of weeks later. He was helpful and informative, though he didn't tell me that the call was billable service time. I was charged $40 for the phone call. So, for the service of disabling a pool heater, having someone return because the first crew was not competent for the task, shocking our pool, labeling pipes, and half an hour of advice, we are now billed $315.33. I give two stars because I was given some good (though expensive) information by Stan. I am unimpressed.
He promised someone else would return again who knew more than he did, which did happen after a week or two. The new gentleman looked into the heater again and told us we would have to purchase a new heater. In fairness, they did find a mouse nest inside the heater, which probably contributed to the problem. Nonetheless, it worked before they came and stopped working while they were working inside it and never worked again after they left.
In addition to this, during the second visit the service man took a sharpie and labeled the various pipes and also put pool shock into the pool. I don't recall if they used our pool shock or they brought their own. I believe they used ours, but I can't verify this for sure so perhaps I can't protest too hard at the charge of $30 for three bags of pool shock.
I also spoke with Stan over the phone for about half an hour a couple of weeks later. He was helpful and informative, though he didn't tell me that the call was billable service time. I was charged $40 for the phone call. So, for the service of disabling a pool heater, having someone return because the first crew was not competent for the task, shocking our pool, labeling pipes, and half an hour of advice, we are now billed $315.33. I give two stars because I was given some good (though expensive) information by Stan. I am unimpressed.
Conner Grant
Apr 08, 2021
We got our hot tub here and the overall experience was great. Everyone was extremely helpful from day 1. They helped set up things with an electrician and they walked us through every step of the process. Communication was easy and the process overall went so smoothly. I would highly recommend Valley Pool & Spa to anyone looking for a pool/spa.
Greg C.
Aug 24, 2020
The guys at the Staunton store are very knowledgable and friendly. They are always willing to discuss ways to keep my pool clean. There are many different opinions and strategies out there on how to maintain a pool's chemistry, but the guys in the store stick to one way. Before them, I used to go to another place where each employee had a different opinion.
That was very confusing and frustrating. Bottom line: you can trust the guys at the Staunton store. Note: While I highly recommend supporting Valley Pool's Staunton store, I Can NOT recommend using Valley Pool's service department, which is based out of Waynesboro.
That was very confusing and frustrating. Bottom line: you can trust the guys at the Staunton store. Note: While I highly recommend supporting Valley Pool's Staunton store, I Can NOT recommend using Valley Pool's service department, which is based out of Waynesboro.
