Teddy Bear Pools & Spas

Outstanding Experience from sales to installation. A well oiled machine, great communication throughout the process. Scott in sales, Bernie with the excavating, installation Mike (over 20 years experience with Teddy Bear Pools) and his crew Mark, Vance and Ian. A pleasure and I know now why I was given there name to use from another pool company. No outsourcing everything in house. Jimmy kudos on your operation!

I'm so in love with my pool from Teddy Bear. They have the professionals for every part of the job, from planning, installing, opening and closing the pool. Everyone who works there is professional and courteous.

We bought a above ground ladder and returned it the next day. We payed well over 460.00 for the ladder and the person that took care of the transaction told us that we could not get are full return because it was open and the ladder was used. This store return policy sucks and it's not clear and they tell you something and do something else at the store. DONT BUY FROM TEDDY BEAR POOL.

Great staff and always helpful! Pump quit working - but the service folks were able to troubleshoot and fix in minutes. Most places would have just told you that you need a new one! Thank you Teddy Bear and be sure when we do need a new one we will come there!

Absolutely the BEST We purchased our Above Ground Pool from Teddy Bear some 17 years ago and decided to preemptively change out the liner. 17 Years the liner lasted. Chuck in sales and the field crews were the absolute best. Very professional, courteous and timely. I would highly recommend Teddy Bear Pools. D Dodge

Teddy pools and Spa's have a parts dept. Plenty of staff to help. I spoke with Chris, a very pleasant young man. His father in law has the same pool as me. Chris was very knowledgeable and eager to help. I bought 3 of everything I need. I was so Happy

We used Teddy Bear for opening and closing our in ground pool every year. We shopped there for pool supplies and chemicals. They were always on the pricey side, but they did a good job. In 2022, we scheduled our opening for late April. We ended up selling our home and buying a new home that also had an in-ground pool. We assumed, wrongly, that they could just open our new pool.

I had tried called 3 times, no one ever answered. Eventually when someone did answer, they refused to switch the address then proceeded to bill us $75 for canceling an opening within 3 days of the scheduled opening. This just sits wrong with me. The technicians do a good job, the supplies and chemicals are of good quality, but their customer service just doesn't cut it for me.

On the highway and their driver decided he wanted to spend up to around me cut me off to take a exit that was 30 seconds later. He never needed to do just wait 30 seconds and turn off to the exit. But not our my life endanger to do literally nothing. When I passed him he was on the phone texting. Do t use this company as they will kill someone on the way to you and then do a bad job.

Absolute horrible service and overpriced., I had TB pool open my pool this spring (about $275) and two guys came out. One did an absolutely horrible job "cleaning" the cover (he sprayed it off with my water hose), so I had to unroll it and clean it all myself after they left because it was covered with flower pedals and grass and other junk from winter that I wasn't about to put away to get moldy and gross in my basement.

The other guy tightened everything to the point I couldn't shut the valves when necessary in order to perform weekly cleaning. He also somehow got pebble stones from the surrounding pool area INTO the secondary filter, risking ruining the pool pump. I called to complain to the owner and never received a return call. I let it pass and chalked it up to a one-off bad job, though I would have thought my phone call would have been returned.

When they came to close the pool, it was the same two men. When I mentioned that they didn't do a great job opening the pool and told the guy about the pebbles, he denied it was him and asked, "do you have children?" Implying perhaps it was someone else. I said yes, I have two children, 22 and 26 and they never go in the pool, and that I had found the pebbles just after he left when I went to check on the pool filter.

For the fall closing, I just left a check for $279.32 to close the pool with a note that asked them to blow up the pillow, take out the stairs and put the equipment over by the bulkhead on the other side of the pool (I had called ahead to make sure this was okay to ask for). Instead, I just found all the equipment in a jumble all around where they took it apart and not placed where I had asked, meaning I now have to drag it all over to the bulkhead.

And the note was crumpled up and left with all the equipment. I left another message for the owner and it's been hours and still no call back. I'm tempted to put a stop payment on the check just to force someone to call me, but honestly don't want to spend another $30 fee to do that. Instead, I will be broadcasting my experiences with this bad business and making sure people avoid them at all costs!

Owner is incredibly fair and extremely knowledgable. Took time to come to my home personally and look at my pool, discuss in understandable terms why the problem occurred and most importantly we are working through resolving. Thank you Mr. Ted Hebert

After a delayed installation issue Glen and Ted made sure we were taken care of and our concerns were addressed. I appreciated the communication once a problem was brought up and feel they did what they could to fix it in a timely manner. A year later ( pool was installed The middle of August 2020) and we are loving our pool!

Thanks to Ed who was so helpful with assisting me today! Quick, fast, service! Thanks Ed! Highly recommend!

Teddy Bear Pools is the best. 10 years ago, I bought a used Esther Williams pool. The size is 23'X50. Turns our EW only made this pool for 2 years. Teddy Bear is the only company that I was able to find that acknowledged EW ever made a pool this size and they stock the liners for it. I have purchased 3 liners From Teddy Bear for EW pools and Teddy Bear is the only store I will ever buy a liner from. Brian in parts is extremely knowledgeable and friendly.

Very professional and punctual, starting with the first phone call I made asking for someone to come and close my pool. The employee told me what they would need from me in order for a successful pool closing, what time they'd arrive, and how much it would cost. They also sent a postcard reminder in the mail ahead of time. They came on time and they completed the job completely and well. Great service!

Purchased a pool from Teddy Bear Pools 20 years ago. They also replaced a liner and a heater for me. On Sept. 1 2020, I called for service because my 4 year old replacement heater was leaking. I received a call back that day and told that someone would be at my house that same week or the following week. On Friday of the following week, I had to call again and leave a message on the service line because they were a no show.

The service department recording promised a 24-48 response. No response received. Three weeks later and after my first phone call, I find myself still with no service. Surprisingly, a person did finally call to say they won't be able to do the job and had excuses of busy, injuries and sickness. Fall time is when you need a pool heater and now I want to close up my pool. Wasted my time and stuck looking for someone else for the repair. Think about that when you're looking to buy a pool. Service is a big part of it and Teddy Bear Pools fails miserably.

We purchased a $9000 2018 Hot Springs hot tub (which was on sale) from them in February with delivery set for May, 2019. When the tub was delivered, it was immediately clear that this place is a hot mess. They didn't bring us the right chemicals for the thing. They didn't show us how to use the chemicals. They basically said nothing. They left us with a filthy hot tub that we had to drain a few weeks later because of the lack of chemicals and how dirty it was when it arrived.

Then I realized that there was a crack in the shell of the tub. We called the business and they actually said the entire thing needed to be replaced. They said to use the tub we had and they would let us know when the new tub would be installed. A few weeks later, the heat censor on the tub went. We couldn't use it and had to wait for someone to come up and repair it.

They came and fixed it. Then we heard nothing for several months. Our messages went unreturned. We couldn't get anyone on the phone. Finally someone calls us and says that the new tub is in and they want to deliver it on Monday (it was Friday). We have to take time off work for them to come and that wasn't possible. They said we didn't have to be home for them to deliver.

That wasn't going to happen given that they had already brought us a defective tub the first time. When they came to deliver the tub at a time that was convenient for us, once again, the tub was busted. The side panel has a hole in it. They again said they would come fix it. That was about six weeks ago and no word yet. A few weeks after this tub arrived, the water got disgusting and it was determined that they had failed to install the oxyidizer or some shit.

I don't know what it is. So they had to come back out again to fix that. This company is the worst. If you read this and you still buy something from them, then that's on you. Heed my warning. This place is HORRIBLE.

Drive here on a gorgeous day for a couple of parts. From the time I walked in, I was never greeted. The cashier in the front near the entrance had her head buried in the computer. The staff by water testing weren't able to give me a price on something & stayed I'd have to check with the cashier. I asked the cashier thinking that she'd know stock items.

I was wrong & should have brought the chemicals with me to the cashier. I actually felt like I was putting the cashier out with a price check, hence the two stars for customer service.

The service at Teddy Bear Pools is absolutely awful. Do not purchase anything from them that could require maintenance down the road. I purchased a large 7+ person spa from them and had it installed. All went pretty well. Couple things here and there they had to come back to do with the install but overall I would give the install about a 3star rating. Now, it's years later and it's winter season and I have a pump die on the spa.

It takes 2 months of calling them and leaving messages for someone to finally call me back and come and "fix" the tub. The come put the new pump in and start it up. They leave and say everything is good. Now I have a leak in the tub. Never had one before. Must have developed a leak waiting for them to come fix the pump. The heater doesn't work when the pump doesn't work.

I ask them to come look at the spa and access the leak. They tell me it's to cold out to drain the tub and blow it out and call them back in the Spring. I've now been calling them for 6 months and leaving regular VM and they finally call me back. Now they really aren't interested in helping to fix it. It's a hard location and they don't want to do on site. Won't help me work with a crane company.

They left it with me to find a crane and get the tub to them. This is not how you do business. You do not want to have to do business with them. They are selling expensive items and you are going to need the expertise of whoever you buy them from. Do not trust Teddy Bear Pools.

I hired Teddy Bear pools to replace my damaged above ground pool, hook up the filter and water heater. They installed the pool but hooked up my filter incorrectly. I called them, had them come back, and my system is still not hooked up. I paid for the pool to be filled and the water is now green and the pool still unusable. No follow up phone call from them to explain the situation.

I went to Teddy Bear Pools because I thought they were reputable. As a child, my family purchased our pool from there and we were very pleased with the quality of their pools and service. That seems to be a thing of the past. Some of the worst customer service I've ever experienced, especially after the thousands of dollars I'm spending to replace the pool. Shame on Teddy Bear Pools. I expected far more from a company that has been in business for decades.

Service department has a horrible customer service. My husband called to ask about pool repairs. The gentleman he spoke to was very rude and proceeded to say that they do not repair pools unless it was installed by teddy bear pools. It's understandable that they do not repair any pool other than their own but the way that the message was delivered was uncalled for. Extremely unprofessional and very rude. I will never do business with them and I will spread the word to avoid this place at all cost.

This was our first summer in a our new house and the pool needed a lot of work. We received 3 quotes and choose Teddy Bear Pools to do the work. From the day we signed off on the quote to the day they closed the pool at the end of the season we had an excellent experience. The quality of the work exceeded our expectations and the customer service was fantastic.

It is obvious that JoAnn and her installers take pride in their work and it showed in all aspects of the liner replacement, new stairs to the finished product. JoAnn was extremely helpful in the entire process and genuinely wanted us to have the best experience possible, she is great! Ted the owner even gave me a call to make sure I was getting treated well.

I thought that was a nice touch. The guys on site were a pleasure, were always very responsive to any questions and cleaned up the construction area everyday. Great experience, on-time, in budget, no surprises, we would highly recommend Teddy Bear Pools.

I would not recommend this company; my mother in law has been trying to get ahold of this company for over a month! When they finally called her back she was told they would call her with an appointment time and date. They did call her to advise they would be there that day. Then they never called or showed up. My wife posted a poor review and received a response from company owner Ted H within minutes. Seriously? Poor yelp reviews determine speedy response? How about loyal customers generate rapid response! Yea I know Ted H call you at ext 121.been there, done that

Perhaps it is telling that the reviews here are dated. Here's our story: We bought a house with a pool. We had no idea how to care for it and called Teddy Bear. They came out and gave us a once through. We used them to close that year and open the next. The opening was sloppy with things tossed around the yard, but I hadn't been home so I talked to Teddy, texted him pics, and let it go.

Last fall they came and closed the pool. Again things were strewn about, but this time they were all on the deck, so some improvement. Unbeknownst to us, Teddy Bear technicians had broken the pipe that goes from the filter to the pool. I don't know what that's called, a return maybe? Anyway, this spring we tried to fill the pool per their instructions.

I had noted that it should take a couple of hours. We ran a steady, very strong steam for 4 hours and the water level barely moved. I did this for three days. The opening team said they can't test anything bc we didn't fill the pool. I continued to fill and continue and then some more. The water level wasn't moving. Perplexed, I begin walking around the pool looking for the culprit when I see a steady stream of water flowing from under the deck.

I turned off the water and climb under. The pipe that used to go from the filter back into the pool was destroyed. When we contacted Teddy Bear they said it wasn't their fault. Then, they said the winterizing plug would have prevented the fill problem. Lastly, Mario said the pipe froze. To that I respond: had the techs been paying attention they'd have seen the problem. Plugging the basket had no effect when the 'return' was acting like a bathtub overflow.

And an open pipe with no water in it and buried does not freeze. Mario was rude and hung up on us when my wife was trying to explain all the factors that make it clear this happened when they closed the pool last year. Update: Upon learning of our experience Ted called and scheduled a visit to our home. He came out, assessed the issues, and after explaining way more about chemicals and the history of Teddy Bear Pools than we needed to know, he fully resolved the entire problem. Ted is a talker and a salesman to the core. He ensured we were happy with the end result and even called the next day to see if we had any questions or concerns we had not addressed. An exceptional response.

I bought my first home at it has a nice in ground pool, came there lost looking for hope, I was helped by ED, exceptional customer service, answered every question I had, showed us every part we needed, 5 stars for them! Thank you and we will be back!

I'm a firm believer that a business MUST have great service to not only survive these days, but to separate themselves from the competition. Teddy Bear has always hired people that understand great service. Over the past few weeks, I have been dealing with their service department on a repair order. Kevin has been a pleasure to deal with, always smiling and taking care of his customers.

He understands the importance of making customers happy. Thank you for your help and great service! Keep up the good work! You have a customer for life! Kevin M. East Longmeadow, MA

I experienced Great customer service tonight by Glenn. I was expecting to hear I'd need to spend big bucks to get my rather small pool going but thankfully that wasn't the case! I appreciated his candour & his knowledgeable advice! Both he & the Female associate ringing us out ( Beth H) were polite & professional, I'll definitely be returning! Oh p.s, they're having a sale till July 4th! :)

First time customer after buying a house with a teddy bear pool (which we had no idea how to open or manage). Best customer service I've ever had from Glen to help us get ready, thanks!

Okay, I'm a fair bit less enthusiastic than I had been. Twice during pool openings there was leaf litter on the tarp, and they dumped it right in - left for us to clean out. Yes, we could have made it cleaner, but they could have tried, and didn't. I saw them actually do it in front of me the second time and dropped my dentures right into the pool (figuratively).

Then the heater - multiple visits to repair, and they swear it works, and it so completely doesn't. They're nice. The store is really good. Full service - and yet it's a lot of money with less-than-good outcome. Good-ish.