Aqua Rec's Swimmin' Hole

Several years ago, I had a terrible experience at the Tacoma location w/employees who are no longer w/the company. However, time has past and it's only fair to clean up my review when things were rectified and amazing customer services was provided. I reached out to Kyle who was very supportive. He quickly connected me to Cory, an appointment was scheduled and Cory came out. Cory went above and beyond. (Still impressed at how fast he works yet so efficient).

I paid for the new part that was needed and thought it would take forever to get it (due to past experience). I will admit that I was completely wrong! Cory called me first thing the next morning and said there was an opening that day to get the part installed earlier than expected. Niko came out and right off the bat I could see that the entire wrap around service had changed. Niko took his shoes off and was very knowledgeable and friendly.

I appreciated the shoes off but said you can definintely wear your shoes, especially when trying to work! He went above and beyond and even touched up areas that were noticeably needing a touch up because they all knew I was in the process of selling my house and moving out of state. The entire experience, by far, bypassed my expectations. This deserves a long positive review due to the outstanding customer support that I received during a stressful time of trying to move. If you had a bad experience in the past, I would HIGHLY recommend giving them another chance. I almost didn't but I'm so thankful that I did :)

These people are completely incompetent and unresponsive. They delivered our hot tub in March of 2021 with a huge crack on the corner panel and a giant fork lift hole in the side panel (see photos). When they unloaded it, we mentioned the damage and they were not even aware that those obvious cracks were there. It is March 28, 2022 and we still do not have replacement panels. Aqua rec claims there are delays due to COVID and that it is not them, but the factory.

We have called numerous times and have to constantly badger them. Today they finally came to install the replacement panels and BROUGHT THE WRONG CORNER PANEL! Maybe we will have functional panels in 2025.hope the rats don't move in first.

Chris Kovacs was an awesome salesperson and made sure both stoves were installed at the time needed. He answered all my questions and was extremely professional. Cisco installed my stoves and was amazing. Very knowledgeable and thorough. I would 100% purchase a stove from aqua rec.

I wish I would have read reviews prior to dealing with Aqua Rec. Avoid them unless you enjoy no communication and dealing with a company that refuses to make a situation right without being constantly contacted and pressured. We ignored the red flags and are paying the consequence. They are terrible at communicating and refuse to take responsibility for the damage caused during an installation. I'll update this post accordingly if they ever step up and do what is right, but am not holding my breath. I've got a long post on Yelp if you want the full story.

Costco had a display model. Rep there was super helpful. Love the idea of less plumbing. No wood products either! The bullfrogs are less maintenance than other brands. Rick helped my wife and I come up with the perfect tub for us. It's almost been a year owning the tub and it's been fantastic.

If you buy a spa from these guys, don't expect any after service. The thermostat went out on our bull frog spa it took several days for someone to get back to us. It took several more for their repair person to call and order a part. It was early December and we knew cold weather was coming. We asked repeatedly for them to work with us on getting it fixed before the weather turned freezing.

The repair person finally scheduled a date two weeks after the part came in and then on the coldest day of the year he called to cancel the appointment and told us it would be another two weeks before he could get to us. I'm positive there are other spa companies in the area that care more about their customers than Aqua Rec.

My experience with Clint and Rick at Aqua Rec was just simply fantastic. From the start of our discussions on the spa my wife and I wanted, selection of features, delivery to relaxing in our new spa was easy and pleasant. Keep in mind that COVID really impacted folks and businesses across the country so the delivery from time of order was about 9 months but Clint briefed us on that at our first conversation.

The team from Aqua Rec that delivered our spa was professional and did a great job. The quality of the Bullfrog spa is top notch! Anderson Electric did an amazing job getting our disconnect switch installed and the final electrical connection to the spa. I looked around locally in Kitsap County where we live and Aqua Rec not only had better customer service but the price for the exact same spa with all the freebies and accessories was hundreds of dollars less than in Kitsap County. All said and done, I couldn't be happier with my experience with Aqua Rec and their staff.

We had a great experience at Aqua Rec, after having a very bad experience somewhere else. Chris helped us and was patient and knowledgeable. Their prices were much, much better than almost anywhere else we looked. What we thought was going to be a $15k dollar hot tub was only $9k, and came with lots of stuff included that we would have had to buy a la carte at other places (ozone filter, cover, cover lift, steps, delivery, chemicals, Thermal blanket, etc).

They were organized and the purchase process was easy. They were not pushy sales folks, just seemed like good people. Highly recommend. My wife and I felt so much better about this purchase than the one we almost made at another store.

My wife and I have been researching hot tubs for years. In late 2019 we were finally ready to go shopping. I visited every show room in the area, and even talked with the hot tub reps at Costco. We chose to purchase from Aqua Rec in Tacoma. We liked the staff, and the sales rep (Chris, I believe). As a new spa owner I've called their service department on a few occasions.

They've always responded quickly and answered my questions. We visit the Puyallup store regularly for our supplies, and have come to appreciate Kyle and his crew at that location as well. Buying a hot tub is a huge investment. I like Aqua Rec because I trust them.

Beautiful fireplace at a great deal. The installers were very professional and installed my insert in a timely matter. As you can see my dog loves it as much as I do. Had this fireplace for over a year now with no problems whatsoever. Thanks Aqua Rec. Highly recommended.