Berry's Quality Services is a family-owned business providing personalized service since 1982. We install the most dependable, reliable, safe and economical systems on the market. Our technicians have a minimum of ten years of knowledge in Air Conditioning/Heating and indoor air quality issues, in addition to factory training on a multitude of equipment and are EPA certified and state registered technicians.
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Reviews (7)
Rachel Calhoun
Aug 26, 2021
Pam Bauer Taylor
Jun 24, 2021
Rodney Moore
May 27, 2021
Ajay S.
Jun 29, 2020
***Worst Nightmare*** Not sure where to start. I called this company because of the good reviews. The best part is at the very bottom. A guy comes in and tells us that our freezer defroster heater is bad. Charged over $250. And then he ordered a part that was going to cost $175. He comes back and installs the part in 15 mins and gives me a bill of $390. Confused, I asked what's going on.
He said the part was $215 and there was a $88 acquisition fee. Acquisition fee for having the part shipped to them? The worst part is, the freezer works exactly the same as before he charged me a total of $650. I called the company and talked to rude Matt. He said misdiagnosis or not, he will charge me more if there is some other issues as well. I talked to Stephanie and Frank and none of them seems to care and cannot get over the fact that they did not fix anything even after $650 in my expenses. I would avoid them like a plague.
He said the part was $215 and there was a $88 acquisition fee. Acquisition fee for having the part shipped to them? The worst part is, the freezer works exactly the same as before he charged me a total of $650. I called the company and talked to rude Matt. He said misdiagnosis or not, he will charge me more if there is some other issues as well. I talked to Stephanie and Frank and none of them seems to care and cannot get over the fact that they did not fix anything even after $650 in my expenses. I would avoid them like a plague.
Steven D.
Jun 09, 2020
--- 6/9/2020 We have been doing regular maintenance with Matco Services for several years. Recently they recommended us having our blower fans cleaned and instilling quick blast on our condensation lines. We agreed to the have these services performed and spent over $1,000 dollars on the maintenance with them. During the process they blasted the lines flooded our upstairs bathroom.
Three days later we had no idea that their blast flooded our upstairs guest bathroom until the water came thru the ceiling. When we spoke to the supervisor Frank he said we are not plumbers so we didn't know your line was clogged. My question was if you are blasting the lines wouldn't you look to see that it's not overflowing the sink.
He said no that is not our problem. I told him it's like shooting a gun and not worrying where the bullet or damage could happen. They refused to repair our ceiling and have lost a long tern customer. They have lost their moral compass and I would not recommend them to anyone. Their up sell cost us water damage and them a customer.
Three days later we had no idea that their blast flooded our upstairs guest bathroom until the water came thru the ceiling. When we spoke to the supervisor Frank he said we are not plumbers so we didn't know your line was clogged. My question was if you are blasting the lines wouldn't you look to see that it's not overflowing the sink.
He said no that is not our problem. I told him it's like shooting a gun and not worrying where the bullet or damage could happen. They refused to repair our ceiling and have lost a long tern customer. They have lost their moral compass and I would not recommend them to anyone. Their up sell cost us water damage and them a customer.
Kristi G.
Oct 02, 2017
I would never call another AC company besides Matco! I've been using them for almost 10 years. I had been ripped off, cheated, lied to and given ridiculously high repair and replacement costs before. Matco is there when they say they will be and are honest and trustworthy. I've always felt like they are there to help me, not make a mint off my problems.
After they nursed my old units along, at my request, I finally had to let them replace my biggest one. The cost was way cheaper than all of my neighbors paid for the same size unit and mine was a better quality. Santiago is my favorite tech who comes twice a year to keep things in tip top shape! He knows I like to be able to "hang meat" in my house all summer long! I recommend Matco to all my friends and neighbors and to you!
After they nursed my old units along, at my request, I finally had to let them replace my biggest one. The cost was way cheaper than all of my neighbors paid for the same size unit and mine was a better quality. Santiago is my favorite tech who comes twice a year to keep things in tip top shape! He knows I like to be able to "hang meat" in my house all summer long! I recommend Matco to all my friends and neighbors and to you!
Brenda K.
Sep 27, 2017
Matco installed 8 new minisplit hvac systems in a house I renovated. They have leaked freon since installation. Matco sends techs who regularly (every 3ish months) recharge the freon 1 1/2 - 2 lbs. Freon is not supposed to leak. Also, a faulty installation has made nearly all of the units leak water down my walls (ruining sheetrock, paint & new hardwood flooring or carpet). Techs have come to the property on average every 2 months since installation with no permanent fix.last week I received a brief email informing me that Matco will no longer service my systems (currently 1 is not working at all and 3 are leaking) I use this property as an Airbnb rental and it is unacceptable to have non working and/or leaking units. I need a competent company to come and replace these units as I am sure that the techs at Matco have rigged the systems so they cannot even be repaired.
