Hot Spring Spas

We ordered our tub back in October and had it installed early may. Everything has been handled professionally and I give kudos to Maleah, Kayla, and Drew for doing their job trying to make customers happy! Good job guys!

Incapable of providing a bid. Unable to call. They advertise rooms like the one we wanted but now say they can't do what we want. Ignored our email and phone calls.

I would like to talk to the owners. We ordered a Hot Tub over 6 months ago and still waiting for it to be delivered. When you try to talk to the Boone office there is rarely a prompt reply or the date of delivery gets changed due to "a typo" on the inventory sheet pushing the delivery further away. We just want our Hot Tub. I hope their service is better once the Hot Tub is delivered and installed.

SunLife Sunrooms is the Best sunroom company in all of Western North Carolina. The owner, John and Charles are super to work with along with all their employees. Great Company!

Bought my spa last year. Called the main office for help with starting up my spa chemicals after cleaning it and the girl did not call me back for over 5 hours. I don't recommend them for anything other than providing the hot tub. This is the second time I have called for help and been put on indefinite hold. To show you the difference in customer service I called a competitor of theirs from right down the street and they were more than willing to help me on the same phone call. After talking with your competitor I had my spot up and running in less than 10 minutes.

We really like Mike and Charles! They came out and explained everything to us we needed to know about the sunrooms to pick from. I am so excited about my three season room. I can't wait. I have a 5 year old with autism that loves the outside but can't be in the heat/cold for to long, and the bugs are bad around my house in the summer, really hoping this helps! Can't wait to see how it turns out! I'll update how amazing it is when its finished!

There were some communication issues early on. But SunLife did a great job of fixing this. We love the spa and look forward to working with them in the future! There experience is second to none! UPDATE: 8 Months after purchasing my hot tube SunLife continues to show they are the best Hot Tub / Spa company. Very happy with my tub and there continued support!

We are very happy with the work Sunlife did for us, a new sunroom and deck. Jeff and Alex worked hard to do the job right, always courteous and helpful when we had questions. Everything done first class. Mike in sales great to get us started and when an issue or question also, as was Andy, and can't forget, John the owner. What a terrific team. You can't go wrong getting a project done from Sunlife.

My first thoughts when I walked into this store was "wow look at all the spas you have to choose from." We were greeted right away by Kayla and she was so knowledgeable of her products. We told Kayla what we were looking for and she showed us everything in her showroom that fit our description. We were given pamphlets to take home and look at with all the tubs circled that we had seen that day.

We chose to visit about 3 other spa dealers and we were very disappointed in the showrooms and the overall visit to the other 3 places. Kayla had been the only sales associate to really answer all of our questions. Three days later we returned to Sunlife and laid in three spas. We decided on our purchase and was given a tentative delivery day. Our spa was delivered within one day of our date due to weather. (We purchased during snow season). Sunlife also provided us with an electricians card and stated he had done many spas.

We chose to go with the referred electrician and I am so so happy that we did. Reubans electricians are GREAT and super fast. Our delivery crew consisted of three guys and they were wonderful as well. Delivery crew was very knowledgeable of our spa. Kayla did a follow up a few days after delivery of our hot tub. We are very happy with our purchase and would rate this overall experience including Kayla, electricians, and set up crew a 10/10. You will not be disappointed with this dealership.

SunLife is currently building a small sunroom onto my house and I could not be happier with the progress and workmanship. Everyone I've met from SunLife has been professional, concerned about understanding and meeting my needs and expectations, and has kept me informed about timing. The two-man crew is exceptionally skilled and friendly. I'm enjoying watching their progress and know this project will add a lot to my home's value. SunLife is the BEST!

My husband and I purchased our first hot tub this year and was have a hard time getting the water and chemicals just right. We visited the store and Malyia was extremely helpful advising us on what to use and what not to use. Now our hot tub is awesome and very easy to maintain. I would without hesitation recommend Sunlife Sunrooms Spas & More in Hickory on Hwy 321 to all my family and friends.

Maleah Story and staff at Sun Life Spas made this decision easy by providing a highly informative low pressure experience. Our Hot Springs Sovereign has almost entirely healed a two year back pain in three months of daily use. We love love love our spa! Highly recommend!

My husband and I, bought a spa from here last year and they took care of everything and made this very easy process. We love the hot tub and enjoy it everyday. With the easy care guide to care for the spa caring for the spa has been easy. so far it has been a wonderful experience.