Lone Star Patio

Once they are paid they will not respond to corrections or warranty requests. We have left several emails and phone messages concerning a leak on our newly installed patio cover. If you make the mistake of doing business with this company do not expect to receive any warranty service.

Unfortunately had this company and Pete G. install a screened in porch a few months back. The job they did then was fine, however lawn guy accidentally punched a hole in one of the panels so I text Pete G. at LSP to see if he could repair the panel. He said he would call the following week and set up a date to come out and fix it. No call the following week or the week after that. Texted Pete again, no answer. Called and left a voice mail.

No reply. Called Lone Star Patio and left a message and no return call. Finally asked someone from Skinner's to come out and provide a quote. They were happy to do the repairs, but wanted to know the exact screen that was originally used. Again, text and call Pete G. with no response. Same with Lone Star Patio. Not sure if they have gone out of business, but if they are still in business, they really don't care too much about their past clients. I would recommend using another contractor like Skinners in Georgetown. JT

I contacted Lone Star Patio via their website contact page to request a quote for a screened in porch and never received a response. That right there is a big red flag. I'll move on to another reliable company.

Everything went perfect with getting an estimate and having my screen porch installed however when I needed repairs done to my porch several emails and follow-up calls have resulted in no response from the company. I would have given 5 stars for product however customer service is a 2 star or less.

I called them to come out to my property to give me an estimate they were late to that appointment and they didn't even confirm that it was the time we had set until I sent an email and asked the day of. It has now been 17 days with no communication whatsoever I have emailed 3 times and left messages with no answer they clearly do not care about their customers or getting business.

At least have the common courtesy to tell someone you're not intrested in their project so they're not holding up other companies that may be bidding for the project. Will not be using this company and cannot give positive input to anybody else who may be wanting patio work done.

Originally I appreciated their work, but soon realized that fixing issues was not going to happen. More leaks have now appeared and they will not return calls. Now realize they are also overpriced. Look elsewhere for long term happiness with any project.

Wonderful finished screened porch. One of a kind. Many years to enjoy. Thank you Eric and Pete

Their work is good.but beware of what they say they will do. I had a pergola built over my patio. I made the mistake of believing the District Sales Mgr Michael Baird when he said he would take care of getting the HOA's approval if I'd let them go ahead and do the work.my bad! After two months and no approval, I call and talked to the office and finally Mr Baird, in person, who apologized and assured me he would take care of the approval request; a month later nothing so I called and talked to Mr Baird's boss Peet.again assured he would take care of the matter.even send me a copy of the approval request.it's been 5 months sent they built the pergola and still no approval. I even had to call the office to get them to come and remove all the left over material.10 days after the said they'd come get it.

I am still incredibly pleased with the durability, both functional and aesthetic, of this product. No long term complaints!

Made an appointment a week in advance, they even confirmed the appointment via email - minutes before were to show up, they called and said they did not want to do my job, said it would be to small, approx $35,000.

I am very happy with my patio cover. Pete is so a real pro at his job. They saved my patio from the mess another company made. I would recommend them to everyone!

Lone Star Patio built our screen porch. They did a fantastic job, were friendly, professional and I highly recommend them to anyone looking to build a patio etc.

They did a nice job on our screened in porch. We had a small problem and contacted them several times to repair it with no success. They indicated they had been very busy and would repair it ASAP but never made the repair.

I would like to give a "0" for customer service. Please don't spend your money with a company that will not help you with a repair on your awning that you bought from them, their people installed. The owner Pete will not even return my call after he promised to help me. They get your money then don't care about you, their service or product. Very long story that I won't bore you with but not willing to help a customer at all just isn't right. Run as fast as you can to another vendor.

If I could give a zero star review, I would. We had a patio cover built with Lone Star Patio in Austin. We do not recommend using them. They started out on a high note with a beautiful product and that is when it all started to crumble. My wife received a phone call on the day that material was to be delivered that it had already been delivered. We knew nothing of a time frame.

They called to inform us that it was left on our front yard. (normal practice is to reschedule delivery if no one is home) After that I had to scramble and leave work early in order to meet with the guy to have it put in our backyard. We were both upset as we should be. We did not want to have an eyesore to our neighbors in our yard and risk the HOA fining us.

This is where it gets really bad. The day that the installer had already arrived and started working, my wife received a voicemail from the company where it was clear as day that he said " That lady is a bitch" Appalling! We have had no contact with the individual since and no apology has been given. They told us that we should ignore the invoice and that they would rectify the situation.

The final invoice arrived and the discount that was rendered was.05 cents! That is more insulting than what was left on the voicemail. I just wanted you all to know that about this company. It is a long story but just do business with them at your own risk!

I had your "hassle free" quote scheduled for today at 1. Around 10, the guy from the company, Mike, called to ask a bunch of questions. I told him we have a consult scheduled this afternoon for that. He then told me he wanted to give me a general price so he didn't have to drive out here for nothing. I then told him that I no longer need a quote because I don't like the way they do business.

This was very rude and inconsiderate. I asked for a general idea of pricing last week when I called to schedule the quote and I was told I couldn't get a general idea of pricing until I had an in home consult. Now that I took the day off work for their "hassle free" in home consult, I got called the morning of the consult to be told that they don't want to waste their time without giving me the general idea of pricing before coming out to the consult. I will be getting my screen room from another company. Their company is very rude, unprofessional, and lazy.

I called them to come out and give me a bid for a project & spoke with a sales rep, Mike Baird. When he said "let me get in front of my schedule" I could tell he was a flake. That is code for I don't have an interest in your project, and won't be calling you back. Go somewhere else, they are flakes.

I was very hopeful when I contacted this company looking for a screened in porch and patio. They called me back the next day and scheduled a consultation. The person doing the consultation seemed quite competent although he did seem rushed and seemed slightly annoyed by my questions. I saw him on a Friday and he told me my estimate would be ready the following Monday, 3 days later.

A week and a half passed and I still did not have my estimate. I called to inquire, and without any apology for the delay, he kind of brushed me off and said he was waiting on some additional info and he'd be back with me soon. I still haven't heard anything. Thus, I definitely cannot recommend Lone Star Patio simply from the standpoint of poor customer service.

They may do great work once you get them but the customer experience has been poor, so I am actually looking elsewhere. I am afraid this would be the type of service I would get throughout the entire project if I chose them, so I have decided to go with another company. As an update to my review, I ended up going with Russell Glass out of Georgetown and my screened in porch turned out beautifully.

Lone Star Patio screened in our back patio in June 2012. At that time they assured us that the material and workmanship was guaranteed. In May 2013 we noticed some holes had appeared in the screen, so we contacted Pete Garcia, the manager. He assured that the damage (probably caused by insects or birds) was covered by the warranty and they would replace it at no charge.

When the work had not been done, we emailed again in September 2013, called again in November 2013, and emailed again in May 2014. On each occasion Pete or one of his workers assured us they would replace the screen at no charge. As of May 31, 2013, no work has been done. We have been waiting for a full year for this warranty work to be done. I do not recommend this business.