Apple Door Of Waynesboro

Apple Door Systems did everything they promised and More. Great customer service to a great technician (Eric.extremely knowledgeable, polite and personable). I would definitely recommend Apple Door to anyone that is in need of a garage door, garage door opener or just maintenance on the existing door.

Had Mallory come out for a quote. Weeks later I called him and he said they were quite busy and he would try to have a technician look at project after I had the utility lines marked. Pretty frustrating process.

My neighbors and I have used Apple Door in the past and always got good service at a reasonable price. Last week the torsion spring broke on the door Apple installed. Submitted a service request, was called by Apple to set up service call the next week. They offered emergency service, but since we have another car, didn't feel it was necessary. 9/15/20 - The technician arrived at the time agreed upon. However, he didn't have the spring needed and would have to make it and come back another day.

Here is where they get the one star, he said he needed to collect $125, which $50 would be credited back to me when they come back and I would still pay $259 (original price quoted when setting up appointment). I called the office, spoke to April (manager), who stated I would be responsible for $125 tech visit and $259 when they come back. April was not willing to waive $125, even though I was never told about this additional charge. I can no longer recommend Apple Door. There are other companies that give you an up front price and not try to add to it.

We have used Apple Door in the past and was pleased with their service. When our garage door didn't open, I called and they were at our house within the same hour. The spring on the garage door broke and needed replacing. The repairman noticed that the door was cracked at the top and advised me that we either needed to replace the top and middle panel or needed an entire new door.

After he repaired the door, it opened, but would not completely open, secondary to door being broke. I paid $250 for spring repair and was advised someone would call me to set up a quote for a new garage door. When I scheduled the appointment for a quote for a new door, I inquired if we needed a new door, why did we just pay $250. They advised me that if I in fact needed a new door, we would receive a credit.

When I received the quote, I inquired about the credit, and was told it was $100. So we basically paid $250 for a new spring, and literally 1 week later have to purchase an entire new garage door, which includes a spring. Not happy that we just wasted $250 for a spring, when we should have been told from the beginning not to replace it and to just replace the new door.

I called Precision Door, who quoted us $200 less. Even if they were the same price, I still would have went with them, as we wasted $250 on a spring for no reason. Will do more research next time before making another repair call.

Poor customer service. Came to fix a spring charged a service fee broke something else and now wants another service fee again.

There was a delay in the door panel that was delivered (three weeks late) and there was an error in the beading on the door that was delivered, so it didn't match the existing door. We are putting our house on the market and the delay has put us under a massive time crunch and impacted the other work, due to lining up a painter. I received two conflicting stories for the delay--first was that the door panel was lost in transit from the supplier and then that the supplier sent the wrong item (which was it Apple? Can't even get your story straight).

Then to top it off they wouldn't give us a break on the final payment as an attempt to meet us half way for the inconvenience caused. Terrible company--the fact that their vendor screwed up is not my problem--it's yours. Apple you need to own it. I would't recommend anyone to use them based on the experience we received. The leadership have no sense of customer service.very amateur leadership. That said, I was pleased with the installers. Sadly they work for a sub-standard company.

We meet with the salesmen in April about installing two storm doors at our 1923 home. With help from the salesmen two upper end doors where selected and we paid 50% of the amount due and the doors were ordered. A month later the doors arrived and Apple Doors scheduled an installation. The installation of the rear door goes as planned but here we are 6 months later and the front door is still not finished.

There have been 4 different installation teams out and the front door has been hung twice. As a result nothing aligns and there has been damage to the door jam and outside trim. Apple Doors is sending out another tech for the 5th time - we have been patient a. I'm sure if everything went as planned we would have been happy but that was not our path.

But that's not the reason for the poor review - Apple Door has handled this issue unprofessionally which is unacceptable. And when we attempted to share our experience with the owner it fell on deaf ears. Lesson learned - never again with Apple Doors.

My garage doors were just sad and old, so I called Apple Door after two other places had failed to return my call. They were prompt, did the job correctly, reasonably priced, and when something needed tweaking after the install, they returned and made it right. This is the place to call for doors. Hands down the best experience. I used Melanie Brothers before, and the product was fine the install and service was awful. The difference was night and day. Thank God there are still some honest, and hard working folks out there to help those of us who are not all that handy with tools.

We recently replaced a broken garage door with an insulated garage door through Apple Door Systems. The gentlemen who came out to give us a quote was really helpful according to my wife. We agreed on the service and scheduled a time for install. The day came and the gentleman showed up right on time. Originally we were quoted 4-5 hours for install, but the gentleman did it in 2 hours.

My wife was happy with the way things looked and the garage door was working much better than the broken one we had fixed. It was also much quieter opening and closing. When I got home I got to see it in action and things appeared OK. The next day I got home and I noticed something odd. I looked up and one of the brackets that hold the door opener motor was not connected!

I got up on a ladder and I saw the bolt was disconnected and the nut was sitting on top of the motor. I reconnected things but I question what else was missed during the quick install.

Based on a recommendation from a friend, we had Apple Door Systems install our new garage door and automatic opener yesterday and we couldn't be happier. We ordered a special color and were concerned it may not match the rest of our trim. It is perfect! From beginning to end, the process was flawless. The salesman, Phil, was great and there was no pressure at all to purchase.

He gave me all the info and costs and didn't harass me as some sales people do. Since we had to order the special color, it took a couple of weeks to arrive, as Phil said it would, but it's here now and it's awesome. Cory, the young man who did the installation, was very professional and did an amazing job. When he was finished, he demonstrated all of the features for me and answered all of my questions. We can't believe how quiet and smoothly it runs. My husband and I couldn't stop playing with it last night!

Apple door installed doors for our 3-car garage. The doors are ok except that one of them has a large gash in it. We alerted Apple Doors months ago. They said they would repair or replace the damaged part of the door. Months later. the damage is still there. UPDATE: It took them several months to come and fix the garage door gash. Their first attempt was to stick putty in the gash and paint over it.

It looked terrible. Months later, they ordered a panel to replace the one that had been damaged during installation. This is really a 2-star review because it was such a hassle to get what we paid for. Giving 3 because they finally got around to fulfilling our purchase.

I requested assistance for my 75 year old Dad. Apple Door Systems gave him the wrong keys when the door was installed. They refuse to replace the keys and want to charge to replace the keys with the correct ones. Their mistake cost the customer. They also blocked me on Facebook and removed my comments about how we were treated. Seems dishonest to me, why can't the customer post their true experience with Apple Door Systems.

Apple Doors installed a new garage door at my house. It is Great. So quiet and nice looking. They did a great job intalling it and showed up exactly when they said they would. I highly recommend them.

One year after we installed two new Apple garage doors in our custom built home we got a call from Apple Door and was informed that we needed a check up and cleaning visit from them to check on our doors that would COST about $135 I believe was the amount or close to it. I told them they didn't need this unreasonable and rip off check up as they work as they should.

They told me that if I didn't aggree to the visit and pay the fee they would void my guarantee! Their so called yearly check up is really a cheap way to bilk more money from home owners forever! Go to Amelia garage door people and they will inform you that no yearly check up is needed. I was amazed that Apple Door was trying to pull this over on their customers!