Apollo-Heatg & Air Condtng

Came over for an estimate and they were way over double 2 other estimates we got. Talked bad about their competition and said they used used parts. Then proceeded to charge a service call fee for giving such a crazy estimate. The estimator either didn't know what she was doing or they are criminal. Either way I would never recommend them. $6,500 for a standard water heater? You've got to be nuts. I received 3 other quote of the same Bradford and White unit ranging from $2,510 to $3200.

I would like to warn everybody out there to do your homework before hiring this company for any type of work. Last winter they came out for the free maintenance on the furnace and ended up red tagging it and shutting it off and telling me that my furnace needed to be replaced or repaired. I spent my own money and hired a different company to look at it and was told by the gentleman with 30 years experience that there was nothing wrong with my furnace and he took the tag off and turned it back on with my permission.

I also purchased a brand-new air conditioning unit through Apollo January 2021. Last summer wasn't as hot as it is this summer and I rarely used it. I am a senior citizen on Social Security and I have health issues and have to watch my budget strictly. on June 3, 2022 there" senior technician" came out on a follow up call from June 1 because my air conditioning was not working.

It was determined that I needed a new compressor( which are supposed to last 10 to 15 years). he also stated in his invoice that my condenser coil was dirty and plugged up and that he cleaned it out for me. I took the covers off and found the coil to be disgustingly filthy, went to Home Depot to buy the cleaning product and spent the afternoon cleaning it myself.

I also sent Apollo eight photographs I took of the filthy coil. They informed me that their technician provided them with pictures of the cleaned coil. So in other words, they were calling me a liar. On top of all of this they informed me that they would charge me $1000 for labor to replace the compressor because the 10 year warranty was only for parts. Needless to say I will not be doing this.

Here it is June 20 and I still don't have a running air conditioning unit. I have had to again go through a different company and because of the backlog it's taking a few days. I have also spoken with a few other people that I've had very bad experiences with Apollo. I encourage everyone that has to post a review on yelp. If they really want to make this right, they can replace the compressor cost free, but at this point it's too late for all of this because I have already had that conversation with the office and they are not interested or willing.

Our water heater failed and used Apollo for replacement and installation. They were timely and procedure was done immediately. After review of billing invoice I noticed exorbitant prices for a new shutoff valves and a pan. The water heater charge for installing and purchase of heater was $1199. The cost of a water valve replacement was $562 and the gas valve replacement was $473.

The pan was $166. After checking prices on the valves and pan from various plumbing supply dealers the actual prices for all three were less than $150. That's $1051 for labor. Totally overcharged. The whole project took less than 4 hours.

Johnathon Campbell was the technician that came out to unclog my drain. He was excellent! He was kind, funny, professional, knowledgeable and extremely thorough. He made suggestions and taught me how to actually plunge my bathtub and sinks if it happened again. He even went above and beyond and took a look at our HVAC system and water heater just to see how much life was left in them when I told him we just purchased our home 2 years ago and the systems were old.

We talked about a future plumbing job of switching out a utility sink. Most of all the process was fast and in no time my bath tub was draining again. I am so happy with the service he provided that I told him I would be using Apollo home from now on and hopefully be able to request him for any future plumbing projects. Thanks Apollo and Johnathon for coming out so quickly! Johnathon. stay interesting my friend!

We are very pleased with the professional service Chris at Apollo gave, he was easy to talk to yet he remained professional. The Apollo Tech knew his job which made us feel comfortable we would contact Apollo for any other services that we may need around our home especially if the service it's as good as what we received today. We would recommend this company to others without hesitation. Thank you Apollo.

Made an appointment with Apollo for a backed up sink. The appointment was set for 3-5 same day. Alex the technician called right at 3 and said he was on his way and would arrive in about 15 minutes. He was right on time what a delightful young man took a look at the situation and said no problem he explained exactly what he was going to do. Then went ahead and cleared the drain line without making a mess which was much to the delight to my wife. He also told us of ways to prevent future problems. I would hire Apollo again if I ever need this kind of service again. Hopefully they will send Alex.

Alex from Apollo came to unclog our kitchen sink pipe (very far down) and he was wonderful to work with. We've been customers of Apollo since we bought our home (first time home buyers) and they've been extremely helpful and transparent about their process/pricing. Service: Drain cleaning

Another great job from Apollo! I wanted to upgrade my doorbell to one with a camera and add a Nest security camera with floodlight around the outside of my house. I also needed to upgrade my electric panel. Dylan W. came out and took a lot of time with me to go over the best place to install the camera, and where I could place more in the future. I was able to book him to come back 2 days later to install everything.

He and his team did a fantastic job and I plan to call them again very soon to install more cameras and to replace some outdoor fixtures. Also want to say that whenever I call Apollo their customer service team really listens to my issue, they answer all my questions, and have always been very patient and friendly.

I met with both repair and sales. I was met with empathy and understanding. My furnace was very old and damaged beyond safe use. My carbon monoxide levels were far beyond safe levels. They provided options for both repair or replacement and all the knowledge I needed to choose confidently.

This company overcharged me and many other people I talk to about their service say the same thing. Other companies that I have used since my fiasco say they get the same sad news from clients that they have helped.

They no showed. I fired them. I don't have time for people that no show. Professionalism is my number one thing. If you don't act professionally in the course of doing business, I don't trust you. It's that simple. No second chances.

We had a very positive experience with Apollo Home. Sadly, a home inspection found major issues with our sewer line. Apollo Home was very responsive, checking our line, sharing the video results with us and telling us what options we had. We chose them to place thread a durable liner through our line to block the roots from mature trees in our yard that could cause major flooding in our basement. Apollo Home arrived on time, understood our concerns about our cats getting out, made sure they couldn't and when their work revealed a major fix they would need to do above and beyond what they had figured needed done, they honored our original estimate.

They employ a fantastic contractor, too, who did all the stuff beyond the plumbing that needed doing and he did it expertly. The entire team was neat, polite and did a great job.

From the moment I called Apollo, I had a wonderful experience! Every individual that I dealt with exemplified a level of professionalism, customer service, and accuracy that is not seen much in today's service world. Cory was the initial technician that came out to evaluate my system. I can't even say enough about how great he was! He was so informational, educated me on everything he was doing, and made sure that I was completely satisfied with my service!

While Apollo doesn't submit or have any involvement in related or submitted insurance claims, they were super helpful at providing me all the information I needed with complete accuracy, in order to submit my claim! Chris was so helpful with the sale of my system. He was genuine and I felt very comfortable and confident in the information he gave me. Rick was the lead installation technician when I had my system installed, and made sure that I was aware of anything that was happening along the way. Basically, to make a long story short, I chose Apollo because I knew I would be getting quality and honest work, and I felt like they truly cared!

Customer service is my specialty and Apollo nailed it! Thanks to your entire team for all the hard work and making the annoying process of having to get a new HVAC system a delight! :

I felt sorry for their saleman when I signed up for their annual subscription for AC & Heat services. Told him explicitly to inform me before renewing the subscription. Their techs came to tune up furnace first and then AC. Seeing that we are busy, they aggressively sell stuff. First the AC was tuned up within a few weeks. Then after a few months, another tech worked on our 5 year old furnace, he replaced an old humidifier and modified the ducting.

After a year, their tech came to tune up our 4 year old AC. I told him to leave after doing his job and NOT to sell anything. However, he said the capacitor is dying and needs replacement. I decided to cancel this subscription due to their aggressive selling tactics. Their office first refused and said subscription is renewed. When I cancelled, they said they will charge the full price for the recent visit to tune up my AC and charged $130 approx. Coupons were not applicable! This company has some shady business tactics. Cannot trust them!

I had them come out for a few different projects (electrical, plumbing, and HVAC). The staff shows up on a time and is able to schedule appointments very promptly but the prices are extraordinary and the professionalism is questionable. I've been told the service guys work on a commission so depending on who comes out to your place you might be upsold or convinced to buy something you don't need.

I spent $500 getting outlets replaced, $3K to get a sink hooked up after a kitchen remodel, and purchased the VIP service plan which includes HVAC and plumbing inspection. During the last visit for a 'plumbing inspection' I was told my hot water heater needed to be replaced which was suspicious considering I had just taken a shower and had not had any issues.

I got a second opinion from Jolly Plumbing who confirmed it didn't need to be replaced and has been working fine for over a year now. If you are in a pinch and money is no object I would use this company otherwise I'd steer clear of them completely.

Called to have a drain cleaned and find out im labeled as a "hostile" client because last time they came to clean a drain they looked at me and said, " I'm not cleaning THIS drain". wow! Now I remember why I never call this company.

Our experience with Apollo replacing the indoor and outdoor units of the home's HVAC was great. The whole process was smooth from the initial inspection up to having a brand new system installed. The original service call was to inspect the system due to noises while in use. During the inspection, the Apollo technician Rickey walked me through what was found in terms that were easily understandable and what to expect if I chose repairs. Danny was great at presenting the different options of a new system; we went with replacing the HVAC units.

Both Rick and Ron worked on ripping out the old units and replacing them. Rick and Ron were professional and took the time to inform me on the expectations of the new system units and best practices to take care of our system going forward. At the end, they ensured that if there were any questions to not hesitate in calling. Would recommend Apollo to others and I plan on using them again should any other needs arise.

We had a large tree take out our service connection, bending the mantle. Despite calling after business hours, Apollo made us a priority appointment this morning. Our electrician, Todd was on time, up front and ensured the coordination for inspection and for Duke to reconnect was in place before taking care of the repairs. Todd stayed patiently ensuring everything was working fine after Duke did their thing. Great service and attitude in a trying situation. Thank you Todd and Apollo.

I've had nothing but bad experiences with Apollo over the past year. Moved to a new home and had multiple projects to be done, such as installing a current/modern dryer outlet. They ran a new wire from my fuse box and installed the outlet leaving the old one in place. By the time I had a new dryer I noticed the plug doesn't fit. I had to take pictures to Lowe's and have a random clerk tell me that's a RANGE plug for stoves/ovens. Whoops.

I recommend avoiding Apollo. On top of aggressively trying to upsell me on projects I don't need, they tend to send electricians that make rookie mistakes. I did have one staffer work on my prior home and she was great, but I've asked for her multiple times and she's always booked, so they send the lesser experienced staff. In the past year I've had multiple visits from Apollo, and not one project has been completed correctly or without problems. My year under their "VIP" plan is up, I'm moving on.

Do not use Apollo! They are terribly expensive and do NOT provide free estimates. The ONLY way to get an estimate is to pay $79 for a service call. I had a toilet fill valve replaced, and it wax over $200! Seriously, do not use Apollo.

My thermostat went blank and my cooling system had been running continuously for more than 24 hours. I needed immediate attention. Within in an hour, I placed a call to Apollo and was able to get a same-day appointment. Breanna arrived ahead of schedule and was able to quickly troubleshoot and replace my old thermostat. When I asked for the most cost efficient option, she advised. This made me feel like she was an honest and trustworthy person. Breanna made my first experience with Apollo, a good one. I highly recommend.

Significantly overcharged for refrigerant refill on my AC, $320/lb for R410a versus $80-120/lb market rate. Even at this rate, I agreed to do refill when tech said I needed 1-2 lbs to get the unit working properly. He proceeded to fill 2 lbs ($700 with trip fee!) and then told me the unit would still not cool properly unless I continued to add more coolant. He ultimately added 4lbs and left me with a $1300 bill (which I'm disputing). Shop around if you do want to get gouged on price!

If I could leave 0 or negative rating I would. Terrible! After 13+ years I let maintenance contract lapse last year with covid. Called Friday to renew and request service. No-one was available until Monday afternoon. Technician said there was a leak which would cost $2800 insinuated I needed, new unit $8000+ I called another company who was available same day and pointed out the outside unit has NEVER been cleaned and tested the leaky valves.

Found NOT to be leaky. Apollo overcharges and tries to sell unnecessary repairs and new units DO NOT USE THIS COMPANY! I called to cancel maintenance and person hung up on me! Trickle down corporate culture of disrespectful treatment of, customers

Had a main line backing up in the basement and called to have them come for a drain clearing service. Staff was friendly and arrived within the scheduled window. Took care to use appropriate Covid protections and a good job not making a mess with the snake/auger. Price was reasonable for the initial drain clear service (around $90). They sent someone to send a guy with a camera the next day to investigate the blockage and propose a potential fix.

After using the camera the guy told me he thought it was roots in the pipe and would likely cost around $8,500 to fix the line. In order to verify that roots was the issue, they requested $1,200 to do a hydro flush so they could more accurately determine the issue. My insurance company requested a second quote, so we got 2 more. Both additional estimates said that it was a house trap that was clogged and it would only cost between $4,800-$6,300 to fix the whole line. Fortunately we got the second opinion, as the $1,200 hydro flush wouldn't have even worked with a house trap and the total cost was much lower.

Overall I gave them a 2 star, as they were friendly and were able to get the water flowing as expected for a temporary fix, but were unable to identify the actual plumbing issue and were more expensive than what others were charging. I'd call them in the future for simple needs, but I'd definitely get a second opinion before I spent more than $200 on anything.

This company was hired to fix a few minor issues identified by a home inspector in March 2020. When they came out for quotes, the garbage disposal fix was 5 times higher than it should be. The HVAC person surprisingly found additional fixes needed, despite the home inspector not finding them. That created a quote 10 times higher than original. Take your pick- price gouging during a pandemic or just regular price gouging to pad their pocketbook.

Brandy the scheduler is rude! I've spent thousands of dollars with this company, and the customer service is not up to par! Kevin the technician was outside of my home for 5 minutes. They called me once at 8:18 and he was gone by 8:25. Brandy claimed that she called me several times and even had a number on my account tht doesn't belong to me!

Again I received one call. We opened the front door, Kevin looked at my sister then drove off! Extremely rude and unprofessional! Not to mention we have been waiting days for this service since the first technician couldn't unclog the toilet with his snake. This is ridiculous and very unprofessional. Update- after calling back and getting another individual and explaining the story she was very helpful. Kevin came back out within the hour and got the toilet unclogged. Kevin was great, pleasant, and showed empathy unlike Brandi who could obviously care less. Thanks again Kevin you were great. Leaving it at 3 stars for the hassle

Scammed us and left a mess. Had them replace 2 outlets. Both stopped working after they left. Called them and they came back out (said it would be covered by warranty, no extra cost). When they arrived though they told us it wasn't covered and had 2 replace 2 more outlets in order to get the first 2 outlets they broke to work. Installation was sloppy (crooked) and they left trash everywhere they went. My toddler could have easily got ahold of these small pieces if I hadn't found them first. Any other company would be better and cheaper.

Where to begin, where to begin? We have used Apollo in the past and have positive experiences. They are always prompt, professional and amicable. We were having issues with our water backing up into the house - so, we called for Apollo to have them clear the drain. What began as a simple clearing of the drain turned into a plumbing nightmare. Each step of the way to the eventual conclusion of our experience was made exponentially worse by their inability to clear the drain.

After destroying our flower beds and yard they were still unable to fix the problem. After a discussion with one of the managers they offered to refund the portion of the service. The final bill was over $5000. In order to receive the overpayment, I was forced to sign a release. They recommended I seek out another plumber. We called a plumber who lives in our neighborhood and he came out to have a look - they were able to locate the problem and clear the pipe - they felt so bad for our experience they took $100 off their fee.

Total cost $300. If the Apollo work crew had simply looked at the pipe that was leading out of the house they would have seen the blockage. Instead, they merely replaced the pipe they broke, while excavating our yard, and didn't move the soil back that had been removed. They did send someone out eventually to move the soil back into place. I want to go on the record saying - not once in this entire experience did I raise my voice or cuss anyone out - we started out with a small problem that could have been fixed if the Apollo team had been more determined to solve the problem as cost effectively as possible.

It appeared to me that our credit line drove the service they were going to provide. The only redeeming quality of this entire experience was the Jamaican gentleman who never stopped working and went the extra mile to make us feel better about this debacle. I'd rather have a wisdom tooth removed without the benefit of anesthesia than use this group to fix a drain.

So if you read my last review of Thomas & Galbraith, you see that I suggested you read my follow up review and here you are. After Thomas&Galbraith tried to rob my retired mom, just by chance luck, her brother started talking to a guy from Apollo and he agreed to come take a look. Brad Hines, from Apollo was honest with her, didn't take advantage and some how she can flush her toilet after spending $89 and not the $19,000 quoted by Thomas and Galbraith DO NOT call Thomas and Galbraith! Their Yelp reviews show their true quality of customer service. Because of this experience, I'll remember and recommend Apollo.