Pride Plumbing

Brandin was super informative and professional and kind giving me some bad news about coroded pipes. Thanks!

I'm impressed! This is my first time with Pride and it will not be my last. Both Melissa, who set the appointment, and Keith, the service man, were very pleasant and easy to work with. Keith explained options very clearly and without a moment of "sales". We agreed on a path forward and he quickly installed a new main water shutoff and a new sump pump motor. Plumbing can be messy but Keith left the site cleaner than before he arrived.

I'm considering a tank-less hot water system and will call Pride for the installation. I'm very satisfied and happy to find such a great technician and company! Highly recommended!

Sadly my household is full of people with GI problems so we've been stopping up the toilets lately. From the get go the customer service was great. Jamie, took all my information, was rather pleasant, and let me know what I was looking at for cost. Day of I was set to have a tech come between, 4-7 however as I was headed home, Josh called and said if I was free they had a tech available now.

I happened to be free. Josh said the tech would soon call and give me an arrival time. With in 2 minutes, Daniel, the tech called and gave me an arrival time. Upon arrival Daniel was happy, friendly. Didn't smell of smoke, his uniform looked great (not like he just rolled out of bed). He got right to work and after a few minutes our toilet was clear.

I had hoped to get a new toilet, but of course not thinking, with labor and such, it would have been way more than I planned on spending. Daniel didn't try to pressure me into buying something I couldn't afford, just gave me the options that were available and answered all my questions. In the end I old had him clear my clog. However I would absolutely use them again, and I would have no problem requesting Daniel.

I rarely write reviews. But, I felt compelled to write one after this experience. As far as the customer service & the quality of work goes, Pride Plumbing does a top notch job. I have no complaints there. However, I am quite displeased with the fixed/flat price that I was charged to replace an outdoor faucet. $500 to cut a pipe in an easily accessible space, pull the old faucet out & solder in a new one? That's insane. Even your employee said that it was an extremely easy job & it only took him 30 minutes. Really? $500 for that?

Very happy with the service provided by Kory and Pride Plumbing service earlier this week. Scheduling an appointment was easy. Kory was able to replace a tub stopper in my bathroom along with a faucet on the tub. He was very courteous and professional. He took the time to explain options with me and performed the task efficiently. I recommend Pride Plumbing for your plumbing needs.

I called Pride Plumbing to have a garbage disposal installed. This would be to replace our old one which had just self destructed. The person who answered my phone call was very professional and courteous. I called on a Friday afternoon and was given the choice of expedited service over the weekend or a Monday appointment. Both great choices. I was able to wait and went for the Monday appointment.

I was given a three hour window which the technicians would contact me. I was called within the time frame I was told and the technicians showed up promptly. They took a quick look and offered me a choice of disposals. The two techs, David and Kory, did a fantastic job. They were both extremely professional and took great care to not only give a quality installation but to ensure they kept our kitchen clean.

They cleaned and swept up the small amount of debris on the floor during AND after installation. While Kori performed the installation David also asked to check the plumbing in the rest of our house. He gave an assessment of the different areas of our home and informed me of the services they could provide. They were not pushy in any way when offering services or upgrades which is something I appreciated a lot.

Once everything was finished they gave me a quick review on my new disposal, cleaned everything up nicely and even took away my old disposal. I received great service and would not hesitate to recommend them or use them again.

Had a great experience with Pride Plumbing from beginning to end. Scheduling the appointment by phone was quick and painless, and the person I spoke with clearly communicated what I should expect the day of my appointment. Nick A. was the plumber who performed the diagnostic work and sewer cleaning, and he was amazing from the moment he called to say he was on the way.

He explained the problem clearly, provided accurate estimates at each step along the way, addressed all of my questions and concerns around the job at hand as well as other plumbing jobs I've been thinking about for the future, and even contacted the City of Rochester to handle the piece of the line from my clean-out pipe to the street that they are responsible for. Absolutely no complaints, and I will not hesitate to use Pride (and hopefully Nick) again in the future!

We have used Pride twice in the last month. We've had problems with our finished basement flooding several times. We've had two different companies come and snake the drains in our basement floor, the last company giving us a quote to "fix" the issue. I decided to get another quote from a different company and called Pride. The BEST decision we ever made!

Within two days, Sam, their underground expert and Mitch came to take a look. Within 20 minutes, Sam had the problem figured out - something two different plumbing companies never even found - made a recommendation to move forward to finally fix the problem. Turns out, our traps were completely shot and had to be dug up and replaced. He also figured out that our underground pipe that drained our kitchen sink had completely rotted out and the sink was just draining under our basement slab.

A week later, Sam and Mitch came back and got started. Fixing the problem was not an easy job. Sam and Mitch were here for 3 days, on time, amazingly polite, super knowledgeable and a joy to have in our house. Sam and Mitch literally saved us thousands of dollars in potential damage should the basement have flooded again. Today, we had Kory here to replace our outdoor spigot and shut off valve.

True to our experience with Pride, Kory was also on time, super polite and and a joy to have here. A huge thank you to Sam, Mitch and Kory. And also to Pride Plumbing for having such amazing, knowledgeable employees! We will be customers for life! Photos of the great work they did are attached.

David and Kory were fantastic. They worked longer and harder to clear out my main line than probably any other plumbers would have. They stayed all day working and were extremely professional and friendly. David even spoke to someone at a restoration company to help clear up an issue. Thank you, guys! The day before, Daniel C. came to my house to assess the situation with Brandon, and Daniel was willing to enter a very narrow, gross crawl space. Mitchell came over, too, at one point and was kind and helpful. Best plumbers out there!

This was the second time we used Pride Plumbing and we cannot praise them enough. We had the pleasure of working with Brandin W. and Sam V and they were professional, on time, thorough, and very kind. There was a miscommunication between myself and Pride Plumbing which caused some inconveniences but Brandin and Sam, along with the owner, were able to sort everything out and come to a solution that I am beyond happy with. Plumbing problems are the worst but with Pride Plumbing, we know we are getting the best service, best prices, and the best guarantee. I will always recommend them.

I have used pride plumbing 3 times for random plumbing needs around my house. I find them to be professional, reasonable and easy to schedule. Most recently I had Nick A here to fix my tub spout. He was fantastic! He was very personable and honest. He fixed the tub spout and didn't even have to put a hole in my wall! I thought for sure he'd have to put a hole in the wall. I hope I never need to call a plumber again but if I do, it will be Pride for sure!

Nick A. was on time and very professional explaining my options when it came to a dishwasher install. I needed an extra valve installed under my sink to install the new dishwasher which he handled very quickly. I will not hesitate to call Pride Plumbing in the future for any of my plumbing needs largely due to great customer service from the first phone call to Nick himself. Wasn't an emergency and they were able to complete the job the day after initial contact. Overall very happy with their service.

Dave and Manny V. took on what was seemingly a routine faucet installation, but after assessment gently informed us that we had more necessary work to get our plumbing in order. They did some extensive work above and beyond what was scoped out initially, keeping us updated on the process and making sure we understood and were OK to proceed. While it was not planned, we so appreciated the honesty and patience as they explained the issues and got our pipes below our faucet in much better shape and ready for the next 100 years!

The brothers V were super professional, friendly (enjoyed talking about families, sports, COVID), we were just delighted to have them help us out. Our Labrador Poppy loved them too! We won't hesitate to call Pride and request Dave and Manny specifically whenever we have plumbing issues in the future.

Nick A. did a great job fixing/diverting a drainage line from my sump pump. He did a thorough job in a very reasonable time frame, during the initial consultation. He offered a couple of additional options for upgrading my system in a non-pushy way, which is always appreciated! During these crazy times, I also respected that he wore a mask and put on plastic boot covers without me asking. Would recommend.

Josh T from Pride Plumbing was extremely professional, honest and thorough. He explained our options for what we wanted to have done and was very competent. He was very flexible with us as we were deciding on what work we wanted done. Everything is working great now and all was cleaned up neatly after his plumbing work was completed. I would highly recommend Pride Plumbing. We have only ever had positive experiences with them doing work for us!

I am more than pleased with the service I received from Pride Plumbing! From my initial query speaking to Ursula in the office to Matt and Jamie the installers. I had been calling around to try to get quotes and set up appointments to replace my water heater. Ursula was so pleasant, informative, knowledgeable with a great personality. Quite a difference from some of the other companies.

Her demeanor along with the BBB rating truly swayed me to entrust this company for the job! I received an email a few days prior to remind me of the appt along with a phone call the day of to advise me of arrival time. Matt asked all the right questions to understand my concerns. Pricing was thoroughly explained along with the reminder of the savings coupon on their website.

The work was done immediately after I approved the pricing, Jamie brought the tank and began working with Matt. This review is long and I could say so much more, but the bottom line is I was thoroughly pleased! Thank you Pride Plumbing for a job well done. I completely recommend your company, should I have any other needs I will definitely be calling you!

Such a great experience from beginning to end. Keith was super professional, thorough and informative during his initial consult. He really helped us make the right choice in replacing our old water heater and notified us of potential safety concerns with our old set up. He and Brandin were both wonderful for the installation process. Super punctual, professional and honestly left our area cleaner than they found it which is a hard to find trait! Overall a great experience and would recommend them to anyone!

I had an issue with two toilets. Daniel S arrived at my house promptly and quickly assessed the situation. One toilet was a quick fix but the other had to be replaced. I was happy to find out that he could replace the toilet right away. He made a call and one of his coworkers delivered the toilet I picked! He also checked on some other features of the house and we discovered that the sump pump didn't work.

He had one on the truck so I asked that he replace it too. He did everything in the same visit and I appreciated his positive attitude and customer service. I highly recommend Pride!

Devinn was great. He was on time, called ahead to let me know he was on his way, and was very polite while in our house. He let me know exactly what he was going to do and why, and what could potentially cause the job to be more extensive than a simple drain assembly replacement. Once the work was completed he thoroughly tested everything to ensure we were leak free.

After the main work he offered a free whole house plumbing inspection and went through all of the fixtures and plumbing in the house. Obviously this is used to make recommendations for additional work but there was absolutely zero pressure to book it immediately and the information returned is nice to have regardless of if/when we do the work. He answered all of my questions patiently and with great detail without rushing to get out of my house.

It may be more expensive than some alternatives but the care taken and assurance it's done right is worth it in my opinion. Plus the 1 year warranty on parts and labor makes a difference.

Must be my year for plumbing, good thing David V got me a service contract when he was here last time as I saved a bundle, thank you David. Found out my garbage disposal was leaking, and unfortunately had ruined a few things under the kitchen sink, I called Jennifer (who is always nice) and she got me scheduled right away and put me on David's schedule as I had him before to fix the tub.

He showed up on time, reviewed what I needed done, quoted me several options, and did the repair work faster than I could have imagined. Then when closing the deal reminded me I should have a coupon in my email, which I did, which saved me another $50.00! Cannot go wrong with this guy, or this company. Again, if you need plumbing work, give Pride a call, ask for David, you can't go wrong. Thanks!

I walked into our basement yesterday morning to find our water heater leaking all over the floor. I called Pride and within an hour Devinn was at my door. He checked everything out and went through different options. We had two, extremely old water heaters. He explained how much the cost would be to replace the one, what the other would eventually cost us and what it would cost to get rid of both and replace with a tankless heater.

He was not pushy and did not rush our decision. We decided to go with the tankless (we also got coupons and will get a tax rebate!) and couldn't be happier with the outcome. They installed it THAT DAY! They worked straight through the day, til six with no breaks. Both Devinn and Gary were professional and efficient. They left the space clean and Devinn explained all the features to me before leaving. I was so relieved and impressed. The prices were fair and I couldn't be happier!

The hot water heater stopped heating water in the night. Pride Plumbing fixed the problem by resetting flammable sensor The technician was prompt, professional, accurate friendly and helpful. We definitely got our moneys worth and we were pleased with your service overall

The plumber that came out was nice and the business was responsive and sent reminders, but they wanted over 1,200 dollars for something that another plumber did for 378. I turned down the 1,200 dollars price and still had to pay a 49 dollar fee for them to show up and misdiagnose part of the problem. To be fair the 1,200 was comprised of Ala cart options, but to be sure the problem was resolved that is what would be needed.

The other plumber that I went with offered camera work for free up front so that I wouldn't have to guess and pay for unnecessary work. So I'm sure they probably do a good job and are nice and responsive, but they were almost 4 times the price. Edit-- Pride plumbing was gracious enough to follow up after my review and refund me the fee for showing up. Again, I think they are very responsive and generally nice and not pushy. They also informed me that they are willing to price match other licensed plumbers, so that is good to know.

Decided to use a plumber rather than do-it-myself to replace a $6.95 filler valve on a toilet. I had used Pride Plumbing a couple of times over the years and was satisfied. However, this time the two genial and competent technicians, as promised, gave me an "up front" (including $25 coupon discount) of $258.09 plus tax. If I didn't accept the price (which is what I should have done) they would charge me $49.00 for the visit.

I believe the price was outrageous for a job that took only a few minutes. But I did give the go-ahead as I am pretty old and wanted to avoid an accidental mishap doing the job. It is sad to see what has become of this business. Lesson learned!

My experience with Pride was outstanding from the first phone call, Steve's expertise, on-time service, and fair pricing. Steve and his team member worked quickly but carefully all day to replace a broken sewer main in our house. They were thorough and took the time to explain their work and get agreement on their approach before they completed it. And they honored the price the quoted. I won't use any other plumber from now on! Pride is the best I've ever hired.

Well a plumber coming to the house means trouble! Thankfully Pride is knowledgeable and extremely experienced! So a few weeks ago out water heater started leaking! An inch of water in the basement later and lots of towels but Pride saved the day! A well priced new water heater and hot water was restored! Today! Well the shower handle broke off and Pride saves us again!

I called Pride Plumbing of Rochester for the first time when we discovered a very steady leak in the pipes in our basement. Of course we were panicking, but managed to turn off the main water source. Our plumber, David V., was at our home within a few hours and immediately put our minds at ease with his knowledge and calmness. He explained what had happened, had the part we needed in his truck, replaced the leaking fixture and left the area spotless. I was able to use an online coupon to help offset the cost. I will definitely call them again if we ever need plumbing services!

Needed a gas pipe shortened to for a new oven I purchased. David V came out the same day. He was friendly, courteous, professional and very thorough. He followed all covid safety procedures. He went above and beyond, showing me pictures of the work he did. You get what you pay for and I would definitely recommend this company and David!

Never fun to have a plumbing emergency but Nick A.'s professionalism and hard work made it as pleasant as possible. My 18 yr old daughter had to make the initial call since we were all at work and the woman who helped her (office manager?) was very kind and helpful. The work was done fast and efficiently with clear communication and great effort to be clean in the process.

Great Work, Great Service! After contacting Pride Plumbing for an estimate on a kitchen sink and garbage disposal insulation I was scheduled right away for a date and time that worked best for me. Eddie, the Plumber arrived right on time. He was super friendly, informative, and was spot on with estimated price! Eddie completed the job in a timely manner and left his work area spotless. Will use Pride Plumbing for all my future plumbing needs! Thank you Eddie and the Team at Pride Plumbing!

Our kitchen sink pipe was leaking so we called Pride Plumbing on a Tuesday evening. They had a plumber out Wednesday morning. Nick A. was courteous and prompt. He was upfront about their fair pricing and gave us options. The price for his estimate was waved once we went ahead with the service, too. He had everything he needed on his truck to rework all of our pipes.

He got the job done quickly and cleaned up everything right after he finished. Our sink is working well now and we don't have to worry any more. We'll definitely be calling Pride Plumbing again if we need anything else.

I am so thankful to Pride Plumbing of Rochester. We've called them twice already since moving into our new home, and Eddie came out to help us both times. The first time, Eddie gave us expert and honest advice about our issue of water leaking into the basement. It was pouring rain and the end of the day on a Friday, and Eddie was still very dedicated in making sure he could help us despite not performing a formal service for us during that visit.

He gave us advice on how to fix our gutters and possible other solutions we could explore in the future. The second time, Eddie came out because our sewers were backing up. The project took over three hours to complete, and was especially labor-intensive as there was significant sand and debris blocking our sewer pipes. Eddie worked so hard and was so kind throughout the process.

We were so happy to have him come out to our home again, and we really trust his opinion and his work. I would also like to mention how kind the customer service and administrative staff is at Pride Plumbing, because not only do we love Eddie, but we also know that anyone we talk to will be honest, helpful, and professional. Thank you to Pride Plumbing of Rochester from the bottoms of our hearts. We are lifetime customers!

If it cost me $407 to have a gas dryer hooked up, I can't imagine what a real plumbing emergency would cost. This company is a scam, and they'll either get $50 for the estimate, or completely rip you off with the final bill.

My sump pump had been running pretty continuously for a few weeks and I was beginning to worry that it was going to burn out the pump or worse. Having used Pride Plumbing before and knowing that they are both prompt in their responsiveness and scheduling I used the chat feature on their website at 7:30am. I received a call within the hour and Sam S arrived a little after 10:00am.

He assessed the issue, quoted me a price and resolved the problem quickly and efficiently. Pride can be a little pricier than some of the other plumbers but when you need something taken care of quickly, they are the ones to call.

This is our second time with Pride Plumbing. Nick A. was exceptional. He was courteous, efficient and highly skilled. Their quote was on the nose. When he was gone the area was cleaned thoroughly. We will definitely use them again and recommend to friends.

We had a leak in our second floor bathroom that dripped behind the wall, staining the ceiling below. It was Saturday afternoon, so I figured it would be tough getting someone to look at it going into prime time Saturday night. My first call was to Pride Plumbing, because we've used them several times before and they did not disappoint. Ken was our guy and he was great!

He called to let us know when to expect him and he was right on time. The faucet was really on there, but he worked hard, got it out and had the exact part on the truck. His install went smoothly, but he took the time to check it out several times just to make sure things were good. It's been a couple of weeks now with no issues. As always, no drama, no problems and no complaints. Thanks, Ken, for another job well done!

(Rochester, NY) As always, Pride did a great job of handling the issues in my house. My technician Ken was on time, polite, very helpful with some important decision making aspects and was focused on getting the job done and done correctly. They didn't have two of the same toilets on the truck (It was my fault because I can't make up my mind about anything) but they had the right ones delivered in a timely fashion.

To the people that complain that they are pricy, my unsolicited advice is you get what you pay for and the people at Pride are worth every penny. Their level of professionalism helps diffuse sometimes frustrating situations because to be honest, no one likes having to fix problems in their house (so treat them with the respect they deserve). Keep up the good work guys!

Wow - IMPRESSIVELY prompt service. Called early in the morning because (surprise) there's poop backing up into my basement, and they had someone at my door within an hour. Had a very good (knowledgable and courteous) technician Sam who came out and quickly took care of the problem. Because of the situation, I was in no place to go through the whole "get three quotes and compare options" thing, but you know what, at that point I was happy just to be able to flush my toilets again.

I also don't think their price was far off. Yes, they will charge you a fee to come out and diagnose your problem, but so will everyone else. I don't work for free and nobody else should be expected to either.

****update**** Just a heads up. There is zero mercy when it comes to the service fee just to come out. They will fully charge you even if it's something that takes 6 seconds to fix. For example I made a mega mistake on my part with our water spigot. I was trying to turn it off but in reality I was just trying it the wrong way and mistakenly thought the spigot was broken. Silly I know!

And I've used it successfully all last summer! I was so mad at myself afterwards, serious brain fart moment! The plumber who came was incredibly nice and even laughed along with me at my silly mistake. He TRIED to get his boss to drop the service fee for me or at least negotiate it lower because all he had to do was turn the handle and the water shut right off.

Literally 3 seconds worth of effort. But he came back to me bummed because there was zero mercy when it came to the fee. I was a bit surprised because I'd used them before and was very pleased. I was proud to be a repeat customer, but I guess trying to be loyal doesn't count for anything :-/