CTI Property Service

CTI was called to repair faulty work on gutter installation, cleaning and facia repair. Technicians Jose and Tony work diligently to remove gutter, remove rotted facia, replace with lifetime never rot facia, reinstall gutters with correct downslope and cleaned up as if nothing happened. Based on their quality they will be my "go to" repair contractor.

CTI does great work & understands the importance of clear communication. Services: Paint indoors, Paint outdoors, Clean gutters, Painting, Flooring, Repair water damage, Repair drywall, Repair flooring, Install drywall

There was serious water leakage into my condo. CTI repaired floors, walls, baseboard, and painted. Excellent quality in all areas. Services: Repair flooring, Water damage repair, Painting, Drywall installation, Paint indoors

CTI Property Services and their subcontractors ruined my home. Supposedly, CTI Property Services hired Sincere Property Services to repair roof (install new trusses, insulation, sheathing, etc.) We later learn that the subcontractor Sincere, gives the job to three guys who definitely didn't know what they were doing, including sheathing that they were about to install that was coded for walls.

He (Sincere's subcontractor) stated that they use it (the sheathing), for everything.roofs, walls, everything. City Inspector arrives while they are in the act and asks for the permit. No permit and wrong sheathing for this property.no more work will be done on this property per the inspector until all permits are obtained, and just to let you know, CTI did not obtain the permit until 7 days later.

That's right, 7 days later. Subsequently, heavy thunder and rainstorms with hail came and blew tarp off the house. Guess what? Rain poured in the house.down the walls, on the carpets; had to cover personal belongings, move furniture, etc. Not only once, but twice the rains came and blew off the tarp. Wait! That's not all.there's more. The tarp that Sincere placed on the roof had holes and per Sincere, they "patched" the tarp!

The storm again filled my house with water. Summer time and no roof on the house means no air conditioning. Instead of repairs, I got MOLD! They (CTI) have the nerve to say they have finished the job although they have not replaced soffits, fascia, insulation, and more and per 2 licensed engineers, the work is not completed properly and did I mention that their project manager tried to use the engineering specs that came with the trusses as an official engineer's letter.

In a complaint filed with the Attorney General's Office, CTI's project manager lies about getting final inspections.framing, etc. He never scheduled the framing inspection or any inspection. CTI and their project manager hurriedly got off the job and the HOA allowed the permit to expire. No one ever got an inspection of any kind, so again, no inspection was ever done at this house.never.

I would never, ever, hire this firm nor their subcontractors (Sincere Property Services) to do anything.not even clean the gutters and did I tell you.the damaged gutters, soffits, fascia, etc., are still missing. The HOA hired this firm and the HOA as well as the property management company, (Sentry Management), knowingly allowed CTI to continue working even after I (my attorney) made them aware of them working without a permit; no engineer's letter, trying to take shortcuts, etc., and their inferior work.

Want to learn more about CTI Property Services? See Johnson & Hawkins vs CTI Property Services, Inc., Wake County Superior Court. Settled for over $100,000.00.yes, you heard correctly, over one hundred thousand dollars.

I manage a dozen properties in the Raleigh, Durham and Chapel Hill area so I frequently have emergencies on those sites. Graham and his team are very responsive, always do a good job making repairs, being professional and also arriving right on time. I've had them do everything from remove and replace drywall painting ceiling tile replacement plumbing emergencies water restoration repairing leaks fixing doors, roof repairs and every other a job you could imagine. They have never let me down! I think I can speak for the rest of the managers at my company when I say they help make our job much easier!

I have worked in the property management industry in the area for years and have always been able to count on CTI to assist with a broad range of tasks from general work orders, to estimates for small, mid-size, and large projects. The owner and staff are always very responsive, professional, and helpful. I have specifically worked with Matthew the most and it has always been a great experience!

CTI Property Services is my GO TO for everything! They are responsive, reliable, honest, and on time. Grace, Tim, Frank and the entire team are a pleasure to work with. I couldn't recommend a company more! Services: Paint indoors, Paint outdoors, Painting, Remodeling

We have worked with CTI Property Services for over 10 Years. Their response time and quality of work is the best in the business. We count them as a partner in our HOA Business that we could not live without. We highly recommend CTI! Josh Lindgren, President - Community Focus of NC, Inc Services: Install water fixtures, Refurbishment, Repair water damage, Waterproofing, Repair flooring

CTI is my first call for any and all maintenance and project needs. They are reliable, professional, efficient and responsive. Our clients are always pleased with their work and professionalism. They make our jobs as property managers easier.

We live in a townhome area and had called to report our issue with our front and back gutters in our townhome, which were set incorrectly due to poor workmanship of the original home builders. Water was going everywhere except in our actual gutters! We were referred to CTI by our HOA, and emailed them a description and a video to show our problem. An appointment was made for us that same week in the morning.

The technician and his assistant came out right on time, as promised. After we walked him through our house to show our issues, he pointed out to us that more more serious fixes was required. Fortunately, he was able to come back with the necessary parts in less than an hour and immediately went to work. In less than an hour, they were already done and walked us through their work. Problems solved!

I commend CTA Property Services for resolving our issue to our complete satisfaction. They were considerate and professional with us the whole way, and took the time to explain more of the problem and show us how they fixed it. The only thing I would have wanted for giving them a 5-star review is if their HR person followed up with me to ask how my service was.

I have worked with CTI for several years and have hired them for repairs for a lot of different Homeowners Associations. No job was too small and each work order was handled, documented and priced well. Glad to have them as a resource and for great services to my communities.

If I could I would give this company ZERO stars! Impossible to work with. They do not return phone calls, rarely answer email. Takes forever to get an estimate and when you DO finally get it, it is for different work than requested! Even a project as simple as rehanging bifold closet doors, takes an act of Congress for them to commit to a date. I will NEVER recommend this company to a homeowner, although they may be fine for commercial projects. Never in my 70 years have I ever encountered such poor customer service!

CTI Property Services are very professional on how they handle their clients. Being in the real estate industry I am confident knowing that I have a company like CTI Property Services in the event of an emergency.

CTI Property Services seemed like a great place to work with on a commercial residential building. We need four new exterior doors on our property, which seems like a simple enough job for everything they say they do. Well after being in contact with them for a week trying to get them to come out to our property, the project manager stopped answering/returning my calls and messages.

I talked to the people at the main office and it seemed like everything was back on track, and they told me to wait for a call from the project manager later that day. I never received a call so I called him the next day. I explained the situation and asked when he or one of his guys would be coming out. He told me that they were "too busy" to "schedule" and appointment.

Their schedule is obviously full for weeks on end. He told me he gave my number to another company to work with. Didn't tell me the name of the company or who I was supposed to be working with, told me to have a good day, and hung up the phone. Very rude service from their property managers. Considering I never actually saw any of these guys in person after trying to work with them for 3 weeks, I wouldn't recommend using this company for any sort of business or residence.