Fircrest Hearth & Home

Their fireplaces are great, BUT their installer won't pull his own permits and will not wear a mask or follow covid protocols. We have made several complaints about working with the installer and all we get are arguments, not resolution

Wade at Fircrest Hearth &Home is an absolute pleasure to work with. He goes out of his way to help his customers out. He is honest, caring and an all around respectable guy. He has my highest praises. I would most definitely recommend him to anyone in the market for a grill!

Christian was great. Courteous and honest. We had been told by an Aqua Rec technician that we needed 2 new parts, then they never ordered them or got back to us, so we ordered them from Fircrest Hearth and Home. Christian got the fireplace going and I still have the two new parts that didn't need to be installed in the first place! AND he didn't charge us because, "it wouldn't feel right" to him. I'm definitely going to be calling them for any needs in the future. Thank you!

Wade is a super great salesman who really knows a lot about fireplaces and stoves. We immediately felt comfortable working with him as he helped us make the perfect choice for our application. Shop around if you want, but don't miss this store. 5 stars.

I was not having any luck getting service for my gas fireplace. Finally, I contacted the manufacturer and they gave me the number for Fircrest. The office manager, Jan Roemke, patiently listened to my plight and recommended that I leave my number for the President/Owner Wade Winslow. I thought, "right". Within the hour Mr. Winslow called and offered his expertise.

He spent almost an hour on the phone while I trouble shot, made adjustments, and tried to figure out the problem. Mr. Winslow was 100% knowledgeable, patient, and gladly gave his own time to help out a random person. After I had gone to the internet, YouTube, local fireplace businesses I was blown away at Mr. Winslow's genuine care for a person in need. Currently, I am not in the market for his product, but I will make the hour drive to frequent his establishment when I do. I do not recommend signing up on the internet "ASK" services. Just received attitude for a pay per question service. Thank you!

Wade, the owner, is a very personable and knowledgeable man regarding home and hearth issues, primarily fireplace inserts. One of our best friends referred us to him when our old copper hydronic heating system failed, leaking in our old concrete slab hydronic system. Wade knows everything about this heating system failure and how to overcome what was to us a seemingly unsolvable problem. Friendly, interactive, takes his time, answers all questions, extremely personable.

Really a lifesaver for us when our good friends referred us to him. Of course, the fireplace gas inserts are complicated to us and numerous in choices. He made it all easy to make a decision. Can't recommend him enough!

I purchased a propane fireplace from these guys for my AirBnB over a year ago and I love it. A lot of people use it and somehow the remote got messed up, So I called the store. A man named wade went out of his way and pulled out manuals to figure out how to reset my remote. They could of done a service call over it but they didn't. I appreciate the honesty this company has showed and highly recommend them and their products.

My experience in replacing an age-old fireplace system was first rate in every way with FH&H. Grace greeted me with sincere appreciation and professionalism, walked me through my options, and promptly followed up with an excellent solution. After only a few days, we now have a perfectly installed system that works like a charm. It was a truly exceptional experience, and I can't recommend them more highly.

This is without a doubt the best place to shop for all of your fireplace needs. They also offer a wide variety of barbecue products and much more. Fircrest Hearth & Home is a local family-owned business that focuses on your needs. I've been dealing with them on a personal and professional level for many years and they deserve and get 5 stars all day long!

Five star company with quality service. We began our project to replace our fireplace with the other company down the street (Aqua) who made a huge mess and never showed up to install. Fircrest Hearth & Home removed our old gas fireplace; installed a beautiful new fireplace; finished all the detailed work and cleaned up efficiently and continues to assist us with all questions. We highly recommend them.

Awesome new updates to Fircrest Hearth and Home's Mendota fireplace displays!