Water Concepts Kitchen & Bath

My husband and I worked with Melissa recently on our home remodel. She was very knowledgeable, patient, and friendly and we were able to find products for all our bathrooms and our kitchen. We were so impressed by Melissa and her customer service, and highly recommend her!

The people working here are incredibly friendly and helpful. We were looking to replace a part on a 12 year old kitchen faucet without knowing the brand or model. By looking at a photo we brought, the man working there immediately knew the brand and had it pulled up on his computer in just minutes. With the information he found, we were able to call the company and order a replacement part which is being sent to us for free. How nice to have such friendly honest service.

Melissa has helped me with multiple kitchen and bath remodels. She has extensive knowledge of the different fixtures and products available. She is able to tailor her designs to fit style and budget. Her ability to envision and redesign a space is amazing. I was always pleasantly surprised by her suggestions and the designs she had come up with. She is great with cabinet design as well as kitchen and bath fixtures. I was very happy with my experience with Melissa. I will be going back for all future projects. Thank you!

Melissa was very knowledgeable and helpful. I would definitely recommend for any bathroom or kitchen remodel or updates

Went in looking for a specific part and was given one on one attention without feeling rushed. Also they had a play area for my son to play in so no distraction!

Nice showroom, but the personnel do not know the products they sell nor can they order accurately. The result for me was having to undertake a DIY modification to a sink with the assistance of a helpful neighbor, a scramble by the merchant to locate the correct drains, and finally a duplicate visit by my plumber! At the end, a lot of hassle, delay, stress and less than full compensation to address the added expense.

Very poor customer service. Was barely greated as we entered the store. Sales person that was closest to the door didn't take his eyes off his cellphone. We walked around the store a bit then decided nothing in there was our style. Then proceeded to leave and the sales person that was on their phone, was STILL on their phone and we could CLEARLY see they were playing a game.

As we were about to walk through the door, he finally asked if we had any questions and proceeded to say "come see us when you're ready". When in all actuality, we are VERY "ready" to purchase something for 2 bathrooms. Looks like they won't be getting our business. Very poor service.

Extremely poor customer service! Don't bother shopping there, unless you like being ignored, cut short and hurried out.

I received excellent customer service from water concepts in the form of bathroom design recommendations, identification of products, pricing and returns. Tim Houghland was extremely knowledgeable, courteous and kind. These are characteristics that are rare to find in sales people these days, especially in anything having to do with construction sales. I highly recommend using Tim and Water concepts for all of your bathroom design needs.

We stopped at a few plumbing supply show rooms recommended by contractors and our experience was night and day. Rosen's Water Concepts personnel provided the epitome of good, and knowledgeable, customer service; had we not made a mistake on the plumber/contractor's name, we would have ended our search right there. As it was we made one more stop and after about 30 minutes we were trying to find a polite way to cut the bumbling, "look it up on the internet. oh, I don't know much about that" non spiel and escape the attractive showroom's poorly trained staff.

For efficient service from knowledgeable personnel who actually listen to what you say, go to WaterConcepts for quality and selection and for unbeatable customer care. As I said the difference is like night and day.