Burton & Sons Plumbing Heating

Dan Beckett my service technician was just an all around great guy! From the moment he came inside it felt like he was more of a friend and not a salesperson. He was very very thorough in his checks and explanations of things and I enjoyed that he welcomed me to watch him and stand nearby. I have used Thornton and grooms a few times, I'm a member of the yearly subscription program which is great, and I can't recommend them enough! Would also like to add that Brian Marshall the salesmen that came out later the same evening was very professional as well! Great company all around.

Had low water pressure due to old galvanized pipes. Shawn and Tony came out to diagnose the issue and gave me a quote immediately. I thought about getting another quote just for comparison but since Thornton and Grooms did an awesome job on my water heater installation last year, I didn't even bother. These guys get it. Paul came out with Ryan, Jay, and Will (hopefully I got those right, I'm terrible with names), told me what they were going to do and where they were going to start, and got right to work.

The team worked like a well oiled machine until all of my pipes were replaced and my water pressure was restored. They did a fantastic job of cleaning up as well, it was like they were never here. The crew was also a great bunch of guys. Any time I had a question or asked how the project was going, they were kind and responsive. We talked and joked around here and there and it made the whole situation less stressful and about as pleasant as it could be.

They were very respectful to my dogs as well which is huge to me. If you need any sort of plumbing work done, I would highly recommend Thornton and Grooms. They're all great people and know what they're doing. Thank you for another great experience!

Very nice & professional, he came in and went right to work on unclogging the tub drain. He also took the time to thoroughly explain to me about how to avoid having it happen again. I would definitely refer him & this company to my friends & family. I am very happy with the quality & efficiency of his work. My family & I are very Happy new customers of Thornton & Groom.

John and his partner did an excellent job! I am very happy with how professional they were and the great job that they did. He explained to me the benefits of the Home care club and we decided to take the package. I have had many people here to deal with the drain issues in the past. This is the first experience with your company and I am very happy! Thank you! Brad came out and did a follow up camera inspection. He was very informative and answered all of my questions!

Brandon was exceptional! He was very thorough with explaining the entire process to me as well as extremely polite. He was determined to fix my clogged drain and he never got discouraged or gave up. I am completely satisfied with his work and enjoyed him as my technician. His personality was a fresh of breath air, you could really tell he enjoyed his job and life!

Alex B came out today, 4/20/22, and was fantastic. He's an impressive professional, and T&G is very lucky to have him as a team member! Attached are a few before and after cleaning photos! Thanks, Alex! Justin was professional, knowledgeable, and helpful. Thank you, Justin; I appreciated your insights and suggestions regarding both furnace and AC unit!

Thornton and Grooms provided quick and prompt service. I had my furnace/air conditioning assessed on Monday and by Tuesday afternoon I had a whole new furnace and air-conditioned installed. Brandon and his team did a great job. Brandon answered all my questions and made sure I was pleased with the finished job. The provided excellent service.

Great company. They don't leave you without solving your plumbing issue. Very happy with the work Aaron and his assistant did. They are passionate about what they do and make sure they address the issue no matter how long it takes even if that takes more time than they first anticipated. They also clearly explain the issue to the customer, which helps a lot to prevent the issue in the future. Would definitely recommend them.

After a rough morning as far as customer service went, the office manager called me and really came through. She ended up apologizing for the events of the morning, and set up a service call and assigned Mark to handle a plumbing issue for my master bath right away. He was kind, understanding, prompt and highly efficient. Also, Dan came by yesterday for my HVAC maintenance and he was also very pleasant. I have to say I'm very satisfied with the way T&G handled everything that happened and I'm satisfied with the service work too.

T&G was great to work with from beginning to end. -Mike was extremely knowledgeable and professional during the inspection of our existing system. He answered all of our questions and thoroughly explained his findings. -Tequila was also very polite and professional. It was great working with her to get the correct system sized for our home. -Alex, Jason, and Mark were great to work with during the installation. They were very courteous and professional.