When you want to update the features of your interior spaces, hire a trustworthy contractor with more than 35 years of experience in the remodeling industry. At Bottom Line Remodeling, Inc., we go out of our way to make customers happy, and they are always satisfied with the final results. Additionally, every project includes a three-year warranty on workmanship for your peace of mind. From kitchens and bathrooms to garages and sheds, Bottom Line Remodeling, Inc., is equipped to take on renovations or additions of any size.
Services
Live in the house you have always dreamed of owning without the hassles of moving. Bottom Line Remodeling, Inc., of Phoenix, Maryland, offers unsurpassed home remodeling with specialization in kitchens and bathrooms. We perform small and large jobs impeccably for total customer satisfaction. Some have even called us back to complete bigger projects, such as constructing a new deck or room additions. We meet with you to discuss all of the details for your remodeling project and listen closely to any specific requests.
Reviews (1)
Mark Freedman
Oct 30, 2017
Called this BLR on a Monday or Tuesday to get an estimate at my house for some countertops. Got a call back the next day saying he would come out to give the estimate, but that he was going on vacation that Friday, and wasn't able to come out until next Friday. I said "OK" and waited the week and a half to get measurements taken. Friday comes and we get the estimate.
A lot of the time is spent talking about his retirement and vacations. I expected to get an estimate back early next week. Wednesday rolls around and I haven't heard anything, so I start making calls. I call a few times. different numbers on Angie's List, his business card, and his website all list different numbers. But they all get forwarded to some general call center that takes messages and forwards them, some outsourced company.
Finally get a response the following Monday. Owner says that he left on vacation yet again, but didn't tell his outsourced call center of this, or didn't tell me this. A reasonable company would say "Hey, it will be a little while until we get your estimate" instead of just dropping off the grid. Was turned down for "not being a patient person". Apparently waiting a week and a half to get an estimate, and then almost a week with no response regarding the estimate I was promised.
I now understand the recent reviews and insincere professional responses that were given. Seemed like a reasonable person when we met in person, but he just didn't seem to understand customer service and timeliness.
A lot of the time is spent talking about his retirement and vacations. I expected to get an estimate back early next week. Wednesday rolls around and I haven't heard anything, so I start making calls. I call a few times. different numbers on Angie's List, his business card, and his website all list different numbers. But they all get forwarded to some general call center that takes messages and forwards them, some outsourced company.
Finally get a response the following Monday. Owner says that he left on vacation yet again, but didn't tell his outsourced call center of this, or didn't tell me this. A reasonable company would say "Hey, it will be a little while until we get your estimate" instead of just dropping off the grid. Was turned down for "not being a patient person". Apparently waiting a week and a half to get an estimate, and then almost a week with no response regarding the estimate I was promised.
I now understand the recent reviews and insincere professional responses that were given. Seemed like a reasonable person when we met in person, but he just didn't seem to understand customer service and timeliness.
