Lane's Home Improvements has been servicing the greater Washington Metropolitan community since 1997. We specialize in all your home improvement requirements. Our team provides quality and reliable products and services you can rely on. In addition, our professional and friendly team is here to answer any questions you may have about our firm or our services.
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Reviews (2)
Steve G.
Mar 02, 2015
Lane's provided the worst customer service I have ever experienced. They arrived promptly on a weekend evening service call and I paid a reasonable bill for a leaky toilet repair; so far so good. I thought the job was done, but the leak returned a week later. Lane's then told me the subfloor was bad and gave a vague thousand-dollar estimate to fix it.
I repaired the leak myself and found that Lane's had done a very amateur job. I complained and Lane's responded with sarcasm and blamed the toilet and the floor, promising that the leak would return. Many years later my DIY replacement of a wax ring is still holding up; Lane's is no longer responding to me. My correspondence with Lane's is reproduced here: https://sites.google.com/site/wasoxygen/laneshomeimprovements
I repaired the leak myself and found that Lane's had done a very amateur job. I complained and Lane's responded with sarcasm and blamed the toilet and the floor, promising that the leak would return. Many years later my DIY replacement of a wax ring is still holding up; Lane's is no longer responding to me. My correspondence with Lane's is reproduced here: https://sites.google.com/site/wasoxygen/laneshomeimprovements
Bane C.
Aug 09, 2012
I had a couple less than great experience's with Lane's Home Improvement. The first time I called them was to fix a leaky skylight. They came quickly, repaired the leak, and it has yet to leak again. After that good experience, things went downhill. I called them a couple months later to fix a ceiling joist that had rotted. They came and sistered a 2x6 and scrap 2x4s (ran out of 2x6s) to secure the rotted joist.
I thought that using 2x4s instead of going to get another 2x6 was sloppy, especially since it took all of 15 minutes and cost over $500. The big project I had them do was painting my metal roof. I chose Lane's Home Improvement because they were significantly cheaper than the other bids I received. I guess you get what you pay for. They were unable to match the color (they started with a bright kelly green), didn't prime the rust spots as discussed and only applied a single coat (2 were included in the quote).
They lied and said they applied 2 coats, and only after I told them my wife was working from home and saw them, did they admit to only applying 1 coat. They then said applying a 2nd coat would void the warranty because in the past, they were unable to apply additional coats without the first coat peeling up. This was in March, and in May, the paint that they did apply started to peel.
Now in August, it looks almost as bad as it did before they started. I have requested a refund, but my emails have been ignored, as have the complaints to the BBB. I would use caution if you use Lane's Home Improvement.
I thought that using 2x4s instead of going to get another 2x6 was sloppy, especially since it took all of 15 minutes and cost over $500. The big project I had them do was painting my metal roof. I chose Lane's Home Improvement because they were significantly cheaper than the other bids I received. I guess you get what you pay for. They were unable to match the color (they started with a bright kelly green), didn't prime the rust spots as discussed and only applied a single coat (2 were included in the quote).
They lied and said they applied 2 coats, and only after I told them my wife was working from home and saw them, did they admit to only applying 1 coat. They then said applying a 2nd coat would void the warranty because in the past, they were unable to apply additional coats without the first coat peeling up. This was in March, and in May, the paint that they did apply started to peel.
Now in August, it looks almost as bad as it did before they started. I have requested a refund, but my emails have been ignored, as have the complaints to the BBB. I would use caution if you use Lane's Home Improvement.
