Byrd Tile Distributors

I'm so impressed with Diana K. from Byrd Tile Distributors, that I had to review them. While outstanding customer service seems all but forgotten, she truly exemplified it in her efforts to obtain a threshold from a vendor for me. After the freight quote did not arrive the same day, she emailed me to let me know there would be a delay. She followed up with the quote the next morning.

When the freight quote was too high, she gave me multiple options on what I could do to meet my needs. My only regret is not having any other tiling needs. I would gladly work with her in a heartbeat. I will also recommend Byrd Tile to anyone needing tile work in the future.

Such a lovely experience! Tracey was so knowledgeable and understood my vision from the start. She was incredibly helpful both in the show room and via email afterward. Thank you!

My husband and I had an excellent experience working with Byrd Tile on our primary bath remodel. Megan Allen and her team are extremely knowledgeable and personable. The team helped us through the remodel process -- tile and grout selections, design, and were always available to answer our questions in an expedited manner. Thank you!

Donna was amazing to work with and we couldn't be happier with how our backsplash turned out! We will definitely be using Byrd Tile again for any future projects we have!

Byrd Tile has an incredible tile selection and their designer gave me great advice. She helped make a difficult decision less overwhelming and listened to what I was looking for. The process from selection to ordering to install was seamless - we redid two bathrooms and our kitchen backsplash and everything looks AMAZING! Thank you Byrd Tile!

I was so happy to find Byrd Tile and particularly Donna who works in the Wake Forest show room. Donna was incredibly helpful -- I was a little overwhelmed with all of the selections that needed to be made - and she guided me through the process with many great suggestions. She also was so helpful in explaining the process and the potential snags in the delivery of my tiles. Donna kept me updated and was very responsive to my emails and calls. Now that we hav done one bathroom we are ready to take on the second, and I will definitely us Byrd Tile again!

Diana at Byrd Tile quickly identified and sourced the tile I needed. The order arrived in less than 1 week and communication was quick and easy. Byrd Tile is the go-to supplier for professionals and homeowners.

I was looking for a local supplier for the Schluter/Kerdi products. After calling around, Byrd Tile was the only company that carried the products. I stopped by and they invited me into the warehouse to see what they stocked. The salesman was very friendly and helpful. He worked with me to get exactly what I needed. It was a great experience. Definitely going back for more on my next project.

Our experience shopping in the store and ordering tile was fine. Our issues started once the product arrived. Our tile arrived severely warped and the sales associate we had worked with tried to assure us that was normal for their product. Our contractor and installer strongly disagreed with that statement and I had to go back and forth with the designer on it.

Finally after sending her photos of the warp she agreed it was a 'larger warp than they usually expect' and could not be installed. They re-ordered it for us at no charge, which I appreciated. However, the second batch of tile was again warped. This time it was around three quarters of the tile and only few were as bad as the first batch, so we could use those pieces for cuts.

We could not do the 50% offset design we wanted due to the warp and had to do a 1/3 pattern they recommended to 'hide' their expected imperfections. I will not be purchasing tile from them again if their normal quality standards are sending home warped tile. I cannot speak for all of their products but they told me 'all 12x24 tile has a warp and that is expected'. It would have also been nice if they had offered an additional discount for the wasted week of construction time to get the new product in.

Our experience with Byrd Tile was outstanding! Olivia was very kind, helpful and knowledgeable in our process of selecting kitchen backsplash and tile for our shower floor. Our product arrived in a timely manner and the quality is exceptional. I will definitely recommend Olivia and Byrd Tile!

Love this store and their many tile choices. Met Caroline when we started renovating our laundry room. Her patience was endless as I took my time checking out different samples. Our laundry room remodel led us to installing tile on our whole first floor, which led to backslashes in our laundry room, kitchen, pantry, bathrooms and game room. Byrd Tile worked with us and our hectic remodeling schedule with patience and professionalism. I wouldn't hesitate to recommend Caroline and Bryd Tile to anyone looking for a quality product. Thanks, Caroline!

Donna at Byrd Tile is outstanding. She's personable and very helpful. I won't go into detail but Donna and Byrd Tile proved their superiority compared to their competition. The staff is accommodating and make sure you get what you need. They also beat the price of the same tile offered by their competition by a considerable amount.

This might be a good place to shop if you are working with a contractor and already know exactly what you want, but if you're on your own and rely on one of their "designers" for help, you will probably be out of luck. The designer we met with had zero ideas and zero enthusiasm. We were very disappointed. I'm only giving the place three stars because the selection is good and the receptionist was welcoming.

We had an excellent experience in designing our new home's tile. Our design consultant went above and beyond to match inspiration photographs and search all available vendors. She was extremely prepared prior to our on site meeting. The process has been seamless! Our product is almost completely installed and it is gorgeous! The highlight of our home. Thank you!

I did a ton of research when we were forced to do a full bathroom renovation because of a leak. I compared several local (Raleigh, Durham, Morrisville) places as well as chains (Home Depot and Lowe's) and websites (Wayfair, etc.). Byrd tile was by far the best option in regard to price and selection. What prevents this review from being perfect is my disappointment in the customer service.

I felt like I had to project manage the sales person, who did not help me on the show floor at all (I never met), and was simply assigned to me when I went to place my order. I had to ask for a receipt when I didn't get one after my deposit was taken. I had to ask for an estimated delivery date, several times, and was never given one. That aside, if you don't mind the type of involvement in your order, then I recommend them fully.

When I picked up my order, the warehouse staff was incredibly friendly, professional, and helpful. Would I order again from Byrd Tile? Sure- just as long as I have the bandwidth to stay on top of my order.

Amazing selection! I recommend making an appointment for personal attention. Dislike the location and wish they had a show room in Cary. In all, for a one-time home improvement, not that inconvenient of location.

We are a contractor and we use Byrd Tile exclusively because of their friendly ways and excellent attention to detail. We act as an intermediary between the tile distributor and the customers because it can often be difficult to navigate. We've actually switched from another tile distributor to Byrd because they work so well with and for us. Thanks for the great service EZ Pro Baths & Kitchens

I had previously posted a bad review based on what my contractor said happened when he ordered tile from Byrd, but I later learned that our contractor was incredibly bad. I cannot trust what he said about Byrd Tile, they may be fine.

Snobby and stuffy and not at all helpful. There were more blank stares and awkward silences than anything else when discussing options.