South Shore Pools

I have been there twice recently. The first time was when I was finding DE powder in my pool floor, implying that my filter had a tear somewhere inside. A whole new filter costs around $1,000, replacing the filter grid inside would cost around $400, but they had the single part I needed, for around $18. Then I was having trouble getting the chlorine level in my pool water correct.

They test pool water for free, so I brought down a sample of water, the attendant put some in their machine, but the machine wasn't working right. So he just took a dipstick test from a bottle, and ran that test. The results from that helped me get my water regulated properly.

Critical: Professionalism They were very rude and unprofessional They told me google when ask anything and took forever to resolve anything My pool heater is still off Don't use Service: Swimming pool resurfacing

Called for a service call to change the sand in my filter They scheduled it for next week They email the morning of the call They showed up and did a good job

Very poorly ran business. Especially the owner Steven Bertolino, he's extremely unprofessional. I had ordered supplies for my pool, i was told multiple times it had arrived and that they had it. When i came in, steven bertolino told me he had not seen the items for two days and that they went missing, he seemed like i was a bother to him and that i was in the wrong somehow.

I asked what happened to my order when i had called several times and was told that he had them, he wouldnt even offer a refund just told me that he would re-order the items i needed for my pool. I told him i wanted my money back and wanted to go else where, he told me i was out of luck and even had the nerve to laugh in my face over it. Seems like he doesn't mind losing clients with how unprofessional him and his staff are. Beware, go somewhere else or else you'll get scammed!

Critical: Professionalism went to pick up chlorine tabs was told they couldnt sell to me because i didnt buy last year. i was in there loyalty program not any more. went to leslies they had plenty no questions asked. as a senior and life long resident of E.I. I find this very sad. I called to inquire on this policy and was told do what ya gotta do. NO STARS. Service: Swimming pool summerization

Someone in my neighborhood got a pool done by them. Sign in front of the yard. I liked the pool size is exactly what im looking for. I inquired today and called the number on the sign. Female receptionist told me they cant not take my call nor I can speak with a sales representative since they're book until the last day of august. I guess everyone on long island is getting a pool this month. Makes no sense.

They were the most rude people I have ever spoken to. They clearly do not want any new business and I can't imagine who would want to work with them. If I were the owner, I would fire everyone in that store.

I have used South Shore Pools for many years now. They do a great job. I never have to worry about my pool because they catch everything, and they fix it right away! One time recently, I emailed them that my liner didn't look quite right, and then I saw a guy in my backyard fixing it THAT DAY! Pool always looks spotless, and the service is excellent. 5 stars.

In the beginning of this year we had a pool installed by South Shore Pools. We had the pleasure of dealing with the owner Steve and from beginning to end the experience was top notch. I would recommend this company to anyone that will be taking on a large project like this. There office was great to deal with as well!

We had a pool and spa installed this past fall and the pavers completed in the spring. From start to finish South Shore pools was amazing. We met with other companies before choosing them and was very happy with our decision. Not only for there unique pool designs and competitive prices but the professional service we received from day 1. Also loved that they did all the masonry as well.

Everything went very smooth and any little hiccups that may have happened was always taken care of right away. Joe has been amazing helping us with the process from start to finish. Especially with never having a pool before he has really guided us through the whole process and is always there for us even months after completion. Patty in the office is wonderful as well always calls back right away and very helpful. Excellent company all around with amazing customer service. I can't say enough good things about them!

Got a new inground pool installed last fall. The install was painless and reasonably priced. The best part of south shore pool is Patti in the office. She absolutely just takes care of everything. Responded right away to me after the thousand emails I sent with questions. Thank you patti you are awesome.

Basically I was treated like they didn't need or value me as a customer. That's putting it nicely. Next!

Very dishonest business. Called for a pool opening and to have my old pump swapped for a new pump. I was told $250 and $25 extra for the pool heater start. I received a receipt for $275 from the driver of the truck and found out later that I was being billed $499 without even being told! No mention of extra charges at any time. Very sneaky and shady business.

Despicable business practices. Shoddy workmanship. Massive company lacking in any personal touch or customer service. With the dozens of pool companies in Suffolk County, stay far away from this outfit. There are far better, more honest people to work with for your pool needs.

I always feel like I'm bothering the workers by coming into the store. Over priced and rude. They are my last resort. They have the parts I need on hand however I always feel like I'm going to be spoken about soon as I walk out the door. Shame as pool season is short you would think they would be excited to see people.

I emailed the owner and asked if he could call me regarding my concerns. He responded to my email (but didn't call) and said he responds to questions, but not threats. There never were any threats from me, only questions and concerns about a pool that wasn't working properly. I emailed him again stating this, and he replied (not called) that my concerns were irrelevant and offered me 4 free bottles of shock to treat my pool and told me what steps I needed to take to fix it on my own.

He can keep his free bottles of shock and his arrogant attitude. I'd never deal with this company again unless something broke that was under warrantee. I'm very shocked and surprised at the owner and sales manager because they both initially came across as pretty decent guys that I was comfortable with. Don't be fooled. I should have read the reviews about the company before I spent $35,000 with them.

When thoughtfully planning every detail of my daughters wedding in my backyard we decided to replace our pool liner. We ordered the liner in April thinking that would be plenty of time for memorial day weekend. We stressed how important it was to be completed by a certain time. The charming salesman was very quick to take our deposit when what he should have done was to be honest and let us try to find a company that could accommodate our needs. When we have have 150 guests in my backyard looking at my awful pool I will let them all know who is responsible.

Absolutely the worst company to deal with and I do not recommend them to anyone. The owner, Steve bertolino does not return calls or take pride in his business. Was promised completion date that came and went. This company does not tell you when they will be coming and just show up. Every time I contact the store I get these Idiot I employees who give me the run around. Spare yourself the aggravation and go elsewhere