Phillips Lifestyles

This place will charge you $120 just to show up plus a $50 fuel surcharge and not tell you about it. Waited 6 hours for the technician to show up and no calls. Then they charge you without permission or sending an itemized bill.

Chris was super knowledgeable and was essential for me to get spa maintenance schedule back on track!

Absolutely the best service! So excited that Chris went above and beyond to get what we needed and to give us the advice we needed. We will definitely be back again, and will be recommending their services to friends!

Thank you to the guys in the service dept. They were very helpful with trouble shooting and getting replacement parts for my pellet stove. Thanks again Jim for your help and meeting me halfway to TC to get parts to me. Nice and warm in here now.

I was treated very badly I was told I would receive a phone call from them then 6 and a half hour later I qas yell at and told I was not supposed to receive a call I just had to wait for them and it had not heat until they came so they would not qork with me and only yell and acused me. I would never recommend

Chris in service is extremely professional and knowledgeable. He took time to address my many questions and assisted me with troubleshooting our pellet stove. I highly recommend this employee and company for their tremendous customer service and wealth of knowledge.

Excellent service from Chris in the parts department. Very helpful and knowledgeable. Chris knew exactly what I needed. Great experience and product at Phillips.

I looked for a pilot assembly there and they were the only place I could find one. Gave a lot of help and time finding it and have a pretty good sized inventory. They are a little pricier than a normal hardware store but who knows how long some of that odd stuff is on a shelf. Inventory costs money.

Jason, was outstanding on the service call. His quality and detail for craftsmanship was spot on. My Fireplace insert looks brand new again. Thanks for coming out late in the cold.

Chris was very helpful and patient when helping us figure out the basics of maintaining a hot tub. Would highly recommend!

THE VERY BEST! Knowledgeable, helpful, and great results! Thank you, our little gas fireplace never worked better!

Phillips response is a joke. Their lack of help had nothing to do with COVID. They were extremely helpful while waiting for me to spend $14,000 but then when I needed help, after they had my money, that all changed. Each time I have had to deal with the customer service team at Phillips it was a nightmare. The last time, when I had a FL2 error, I ended up having to go with a local spa company because service for Phillips is too difficult.

The local company that came out and fixed the issue on Phillips product was outstanding and I believe they know more about the tub Phillips sold me than Phillips does. If the part was not available due to COVID, then how did the local company get the part? I wanted to leave no stars but that is not an option. The so-called customer service team at Phillips is a joke.

The manual I got with my tub doesn't match. For 2 weeks, they were unable to tell me the location of a part in my tub and although it is still under warranty, they want to charge me a service charge to come out, parts, and gas money instead of telling me the location of the part. This is the second time I have had to deal with the customer service department and each time has been a nightmare.

The first time they blamed me for the cabinet of the tub getting soaked in condensation and power cutting out and tried to convince me that the fix for it is to use a hairdryer even though its not mentioned in the manual. Do yourself a favor and go someplace else because if u try to escalate the issue to jacuzzi after getting no where with phillips, they won't help or stand behind their product either. Both are interested in selling their products for inflated prices and then not being available to service them when required.

Hot Springs spa was leaking, Alex arrived on time, quick diagnosis of a failed heater, warranty from a down state dealer was honored, new heater installed, no out of pocket expense, work completed in under 2 hours. GREAT service.

Jason North did such a great job for us. He was able to fix the problem easily, and showed me how I can fix it myself in the future. He did not charge for anything but the call. And then he emailed me more information for taking care of the hot tub. I HIGHLY recommend Jason and Phillips for really good, professional service.

Phillips Lifestyles in Traverse City gave me, perhaps, the work at service I've received after the sale in 50 years of living with in TC. After installing our pool table (which was done well) we noticed finish problems in the table. After many attempts to contact our sakes rep, Kenny, he finally responded after contacting some else at the store. After sending him detailed pictures the process started again as he said he would contact the manufacturer.

He never did and never responded again. Eventually I contacted the manufacturer, who confirmed there had been no contact from Phillips Lifestyle. Luckily, the manufacturer resolved the problem. In fact, it has been over seven months and I still haven't heard from Kenny or anyone at Phillips Lifestyles. Some many other choices out there and I had buy local after finding better deals in Grand Rapids. I wish had read a few of these reviews first. Jim F.

Jason from Phillips Lifestyles did a great job on my hot tub. He was friendly, knowledgeable and was friendly to my dog He was efficient with his work and surprised me with assuring me the job was covered under warranty. I'll request him next time. Thanks Jason!

We bought a pool table in early October but with covid we didn't get the table until almost April. It was nobody's fault at Phillips and it was a Brunswick issue so I'm just going to rate our service based on Phillips communication and keeping us patient for months when their hands were tied. And the 5 stars is also for the set up of the table itself finally. The guys who came to set it up were nice guys and did a great job. We love our table. Thanks to Ken and Tyler at Phillips who we sold to us and dealt with us.

Outstanding service! Shelly sent a tech out after five o'clock on a Friday just so we could enjoy our fireplace over the weekend. The tech, whose name is Jason was courteous and helpful. He never appeared to be in a hurry. He took the time to thoroughly explain what he was doing and everything about our model. Jason had to return a couple of days later with a new part.

He saw that I had left streaks on the glass and he recommended a glass cleaner and then he cleaned the glass! Again he was careful in our home, polite and helpful. The service from Phillips was old school. I can't imagine it could be any better. I am so happy we bought our fireplace from Phillips. Thanks Shelly and Jason.

Just an update regarding my fireplace insert - I told a couple of guys at work about my situation with Phillips & they said to go to Tractor Supply & they would put the bricks in - so I did- $3.50 a brick. (Total spent a little over $40.00) I called Phillips & told them that I had this completed & would no longer need them. I received the bill at the end of that week (evidently this what they are efficient about) the total bill for what they did was $568.02.

The breakdown is as follows - vermiculite bafffle 2 myfpp $99.95. Baffle insulation 23 myfpp -99.18. (6) fire bricks 181.08 (that $30.18 per brick) can anyone say price gouging? Labor $165.00 total bill $568.02. DO NOT EVER USE THIS COMPANY! BEWARE BEWARE BEWARE.