Robert Jones Plumbing

Had Robert Jones out to replace part of my water lines to the basement wash tub and the valves for my hot and cold water, they went above and beyond and installed not only the new valves, pipes and faucet that I requested but also water shut off valves and even cleaned my drain and tested my washer cycle before leaving. The guys did an excellent job, did the job with care and at a very reasonable cost. Appreciate the fine work. The person who initially took my service request was also very helpful and kind. Good experience.

The Robert Jones Plumbing team replaced my 17 year old recently leaking Rheem water heater with a new White Burford Water Heater with power vent and expansion tank. They arrived on time, brought in and installed new water heater, removed the old one in a matter of hours. They left the area clean, very professional and reasonably priced compared to the competition. I hope this unit will last as long as the last one did.

I don't typically write reviews but the disorganization and lack of respect for people time I had to review this company. Taylor was not on time to the estimate. He also told me it would take a day or two for a quote to come back. It took a week and a day that's after me calling several times. Then he told when I need to be home instead of what works for me.

Then had a man show up out the blue not scheduled a day I wasn't home because it was never scheduled. Then called the next day at 7:30 am and scheduled for a day and day of canceled on me. Don't waste your time with these people. They will waste your time. Especially it Taylor has anything to do with it.

AWFUL experience. Will NEVER use them again and make my concerns well known. Late both times they were scheduled with no call. I had to call them. Flooded my basement when they were jetting the pipes with no verbal warning, telling me to move my items or had a wet vacuum attached which seems like best practice. Also the employee Ron smoked in my yard.

When I asked him to stop he said he was on the sidewalk. Mind you, he was on a job. I asked for the owner to call me to discuss my concerns. No call back. Terrible customer service, awful knowledge of plumber (Justin - he at least was kind. Ron was extremely rude and disrespectful) and horrendous communication. I wish I could give negative stars. Ohh and I had to remind them to put on shoe covering when entering my home as it was pouring rain outside with their muddy shoes. No offer to help clean up the flooding mess they created.

Mike and Dwayne (sorry if spelled wrong!) installed a gas for our fireplace and a recirculating pump so that we could get hot water to our shower more quickly. They were amazing to work with. They showed up on time, were clean and professional throughout the entire process. I couldn't have asked for more. I would highly recommend Robert Jones Plumbing.

Brad was very friendly and took care of my problem quickly and neatly. Robert Jones Plumbing is everything you want in a company.

Critical: Professionalism, Punctuality, Responsiveness, Value First plumber inaccurately diagnosed issue, when scheduled, a plumber from their team pointed this out and made alternate recommendation. That was scheduled, no one showed, no one called. Worst experience ever with any contractor! Run away!

They came out, fixed my busted water pipe & replaced the switch on my water pump. I will be a repeat customer. Thanks Robert Jones Plumbing!

Nick came for our initial call and assisted with clearing our pipe, he noticed some early pitting in our pipes and came back two days later to fix the issue. He was knowledgeable, professional, and friendly. Everything was completed with no issues, and all for a reasonable price. Services: Plumbing leak detection, Drain cleaning

Robert Jones Plumbing is the best. Top quality work can be expected for a great price. However, I have experienced some miscommunications when dealing with them. I assume it's because they are extremely busy and therefore cannot give them any less than 5 stars. Without a doubt my first call for any plumbing related needs.

Courteous and professional. I've used them before and will use them in the future. Fair priced.

Beware! Long story short: My wife and I called Robert Jones Plumbing to fix a bathroom sink that wouldn't drain. The plumber came, forced a large auger through our 1.5 inch pipes and punched right through the bottom of a 90 degree bend. Now, if we use the bathroom sink, water gushes into the floor. Robert Jones plumbing washed their hands of the situation, (but obviously not in our broken sink)!

They told us they wouldn't charge us (gee thanks guys!), but that we would need to find another plumber to fix their problem (as well as the original problem for which we called them in the first place! We called in a contractor to remove part of the floor to get to the leak they caused, and he was scandalized. He said, this would take them no more than about $50 worth of parts and a little labor to replace that bend.

He said it is unmistakable that the auger caused the problem, and that he can't believe they didn't just apologize and fix the problem at no cost. He said that the position of the hole indicates that it could only be caused by "jamming a large auger through the pipe, rather than gently getting it through the bend. It punched right through the bottom of the bend". Additionally, my wife who was home when the original plumber first came to the house, was treated very disrespectfully.

He became immediately agitated when she requested a written estimate rather than just let him start working. She had to call me at work to get me to speak with him. He responded shortly and aggressively to respectful questions any homeowner would ask in that situation, and then just left! This whole ordeal has lasted about a week, and we have been without our bathroom sink. Robert Jones Plumbing has not acted in good faith.

They are extremely defensive, very unprofessional, and clearly have not navigated this situation with any concern for ethics, whatsoever. Be very cautious if using this company.

Excellent service and professionalism from this west side company. I had a hot water tank replaced at my home. The service rep was promptly on time and very friendly. He removed the old tank and had a nice new one installed in a couple hours and when he left the work area was spotlessly clean and he explained some steps to take to insure long life from the water heater. If I need a professional plumber, this is my first call.