Pompeii's Custom Plumbing

Great service. Chris O. came to the house to repair a busted pipe and was on time, friendly as could be, and did the repair quickly and with minimal interruption. We expected to pay a lot more than we did. Very happy with the visit and the result. Services: Faucet installation, Plumbing pipe repair

Ralph was absolutely wonderful. Was having an issue with my garbage disposal and clogged sink. Pompeii's came out the next day. Ralph was able to find and resolve the issue quickly. He was very upfront and honest about cost and options and did not try to upsell me. Would certainly use them again. Service: Garbage disposal repair

Negative stars if possible. This company is terrible. They are more interested in selling you an entire new system you don't need rather than fix the issue. They did not fix my system, instead they actually kept one part of my geothermal system and then gave me some b.s. story about the company was going out of business and they didn't have my part. Never fixed it but had no problem charging me.

They just replaced my water heater. They put in a good line, AO Smith Proline, which is better than what they carry at Lowe's. Work was professional, quick, and clean. The job was done early afternoon on the day I called them.

Chris Orne from Pompeii's Plumbing removed an old toilet and installed a new one for us. He was very friendly, thorough and knowledgeable and did an overall excellent job. I have hired Pompeii's in the past and will continue to hire them in the future. If we need a plumber in the future, we would love to have Chris come back and provide service for us again.

We have used Pompeii service for many years and have relied on their professional knowledge and expertise to handle any of our service problems! We want to personally thank and recognize your staff members Heidi, Erin, and Ralph on the W142 project for the dishwasher and garbage disposal. Service: Garbage disposal installation

Our Technician, Chris, did a fantastic job. Our water heater failed and leaked all over our basement. While other companies couldn't come out for days to weeks, Pompeii had their technician, Chris come out the next day when I called that morning after the leak (no emergency charge). He was up front, knowledgeable, respectful, and let me choose what I thought was best for our situation with no pressure to upsell equipment if I didn't see fit. The fact that we only had to go 24hrs without hot water is a win. I'd certainly recommend the technician and company for your needs.

I am so happy with the service I received from Chris with Pompeii's Plumbing. I woke up this morning to a busted water heater and wet basement. My first call was to Pompeii and Chris showed up within an hour. He was extremely professional, explained my options and answered all of my questions. He worked hard to get my water heater replaced (same day!), was courteous and helpful throughout a stressful process. I'm so impressed with his service, work ethic and commitment to customer satisfaction. Thank you Chris and thanks Pompeii!

From the quoting to the product to the installation, Pompeii's was absolutely the best. We were on the fence about getting a tankless water heater for our home, and they answered all our questions. Matt was very responsive in providing the quote, and scheduling our install. Rocky and Chris did an outstanding job in the installation, even providing a couple of valves as a courtesy.

All of these gentlemen were professional, courteous, and efficient. We're relatively new to the area, and Pompeii's now has a customer for life. Couldn't be more pleased! As an aside, if anyone is on the fence about a tankless water heater, go for it.they're great!

I have been using Pompeii's Plumbing & Heating for over 10-years and cannot say enough Great things about them! The life expectancy of a heat pump is 10-15 years. My entire heating system was over 30-years old and I attribute Pompeii's Excellent work to keeping it running for as long as it did. In April (on a Sunday, no less), a capacitor exploded and started a fire in the indoor unit.

I'm in tears knowing I couldn't afford a new system at that time. Larry (a tech who treats me like family and has worked on my system for years!), got parts to 'resurrect' it but stated it was temporary --it could last a week, could last a few months-- but you need a new system! I had to pull the trigger on November 29th for a new heating system and, because I was down to about 3 minutes of hot water, I decided to add a new hot water heater, too.

I used their finance company who made it easy and far less painful, lol. I highly recommend Pompeii's and couldn't imagine any other place doing work in my home. They will go out of their way to repair things in the most cost effective way and will not try to sell you something you don't need. Don't hesitate to give them a call!

Do not use Pompeii plumbing. The only reason I gave them one star is because that was the lowest choice I could make. In April 2018, I purchased a Kohler toilet for my mother. I live out of state and had the toilet delivered to her. I set up an appointment with Pompeii plumbing to have them install the toilet. They charged my 75-year-old mother $725 to put a new toilet in her bathroom. Clearly they were taking advantage of my senior mother. It was only after several phone calls that the charges were reversed.

The tech was great! so for him, I would like to have given 5 stars BUT the price Pompeii gave for replacing our heater and AC unit too was over 15K. They did service what we called them out for and we were educated on how the 20.00 filters for the furnace are all but a waste of money and destroys your furnace.never knew that but the price alone to replace and get new was outrageous.

No one really bothered to call from the office and see if we wanted to proceed or if we wanted to take a different option. Not much in the way of follow up.so I took that as well they really didn't care too much on my sale. Good Luck.

My bathroom was all plugged up -- toilet, bath, sink -- to main line, which was still clear. To their credit, Pompeii's came on a Saturday and attempted to clear it. No luck. Snake could not make enough turns. They would have run a camera from the street, but couldn't find the clean out in the front yard. On Monday, the city (BV) came out and identified where the clean out was. Pompeii's returned and put a camera in from the front yard, but could not determine anything.

They concluded that the pipe was broken under the basement floor and the next step was to break up the concrete basement floor and do a repair. I called Killeen's in Westlake who explained why Pompeii's snake got stuck and proposed a simpler solution. Cut the pipe ABOVE the basement floor, snake from there and install a clean out for future use. Brilliant!

Clean and running free now! My biggest problem with Pompeii's was the negative attitude on their tech's part (Dave) and their outdated camera equipment. Dave kept telling me why he wasn't being successful, not suggesting ways to clear my stoppage. For the record, the blockage was NOT where Pompeii's thought it was, so breaking up the floor would not have been done at the right spot! Killeens had newer, better equipment that worked!

We came home from work tonight and found the ceiling in our finished basement holding water. The answering service was quick to get us a call back and they came about ten minutes after. I am more than impressed with these guys. They provided a great service and took the time show us a few things along the way. Friendly, experienced, and efficient. They were very upfront and accurate on the costs.

After researching many plumbers for my sump pump I decided Pompeii's was the best for my needs. They followed up with lots of information to help me make a decision and get my sale. Where they failed is in the way of service once I gave them the business. This, in my opinion is the larger measure of a good company. One that is there when things don't go so well.not one that over delivers during the sale.

On March 15 my basement suffered water damage as a result of a poorly secured gasket during their install. The tech apparently didn't secure the gasket tight enough and water began to shoot out all over the dry wall, carpeting and door. Thankfully we were home to minimize the damage. While someone did come out from Pompeii to secure it, I got ZERO follow-up from management.

No phone call or even letter of apology. No one acknowledged my damaged and warped door or my soggy carpeting or my soiled dry wall. I didn't expect much, though some communication from management would have been nice. Particularly since I was told I'd hear back in a couple of days. They simply swept my situation under the rug and ignored it. Mistakes happen! I understand that! Though when they do a good company addresses them.

I had new granite tops installed and therefore contacted Pompeii's Plumbing due to their good rating on Angies List. I had purchased a new fauce. The Faucet, along with the existing garbage disposal were to be installed. Also, I purchased all gaskets etc. After looking over the work, the plumber went to his truck and came back and was quoted a price of $725.

I thought this was high, but instructed him to install. After about a 1/2 hr I heard Oh! Oh!. I asked what was wrong. I have to cut your pipe and cut a new hole in your cabinets. I ask why and he indicated because the sink sat lower. (Please note from the original sink about an inch lower.) I asked there is no other way. He said no. So he tore thru the wall and spent another 45 min. moving the pipe.

This is the best part, he charged another $222., but indicated he would mark it differently(pipe cleaning) to save me money. As I was writing the check he stopped me and said that before I sign the check, he would give me a 30% discount if I sign up for their Plan. Wow! really?, that works out to be close to $222. I believe I was totally ripped off by this Company. I would not recommend them to anyone.