Fireside Stone & Patio

I've been doing business with Tom Gross of Fireside Stone & Patio for years. I've never been disappointed-always receiving the highest quality of product, exemplary service and professionalism-all with a personal touch. I purchased a grill from Fireside, which is still going strong after many years. Fireside installed our spectacular 2500 square foot patio, completing it under the scheduled time table.

And that's just on the personal side. Tom and Fireside have also done 2 gas fireplace installs complete with stunning stone work, handsome mantels, and custom hearths-one in an office, and in a lobby for my business/organization. They each "make" the room and are the centerpiece for gathering. Integrity. Quality. Personableness. Professional. Prompt response. Fair price. High value. That has been my experience with Tom Gross & Fireside. I'll never go anywhere else.

Fireplace renovation/stone/mantel work: If possible, I would give Fireside Stone and Patio zero stars. This company ruined a $3,500 black walnut mantel because of their poor installation and incompetence. The expensive custom-made walnut mantel wasn't properly braced from the underside. The mantel is uneven, and is "sinking" in one corner. I paid approximately $3,500 for the mantle only to have to have it replaced.

The owner of Fireside, Tom, provided NO resolution and WILL NOT STAND BEHIND HIS WORK. Furthermore, he wanted me to pay to have it repaired! I will not spend good money after bad to have the mantel repaired or replaced by this business. This owner has ZERO integrity. Hire at your own risk.

We are so incredibly happy with the gas fireplace installed by Fireside Stone and Patio. Our fireplace was installed 3 years ago and we are very happy with the quality of the unit and the service we have received. Tom was wonderful to work with and has always been there if we had a question. I would highly recommend.

Very professional, my project took a bit longer than anticipated as they needed to order a part and return to complete. Let the worksite clean. I highly recommend Fireside Stone & Patio.

Walked in looking to replace our existing pellet stove. The sales rep. was pleasant enough but we felt like she wanted us to do ALL the research. We came in with the literature on our existing stove and expressed that we would like something similar. Somehow we felt like she was encouraging us to look elsewhere. She said she could only look up information on a couple models (even though there was no one else in the store) and then she said that, no matter what, installation would easily be around 1/3 the price. EVEN THOUGH WE ALREADY HAD AN EXISTING STOVE WITH AN EXHAUST OPENING.

Tracy and Maria could not have been more helpful and pleasant to work with! We are so happy with what we bought from fireside! Thank you again, Doug and Chris Barnes

Fireside went above and beyond when I ordered a stove that I wanted to install myself. They were friendly and helpful during the buying process and Terry was super helpful during the install process, answering all my questions, giving pointers, getting me the little parts that make the difference. They stayed late a few times to allow me to get there after work and have continued to check in on how the install went. Really impressed with the service. Great job Fireside!

I wanted to say thank you to Fireside for a wonderful experience of building our fireplace. The whole process went seamless and the installation went nicely. Gary and I are so pleased with the choices we made and how it looks. I love the bigger mantle too. Thank you for your professionalism and your expertise.

I sent a request for info on a grill through Fireside's website. I wanted to buy a grill for my adult daughter for her new home. I had left my contact info and it included my Baltimore City zip code. I was told by the Fireside caller that they noticed my zip code and do not do business in Baltimore City. No one asked for my daughter's address or zip code.

It was a very short call. Apparently they were utterly terrified of my zip code. Perhaps they'd be more comfortable running a business in Garrett County or maybe even rural Arkansas.

We debated for years the cost benefit of having our wood burning fireplace converted to gas. Our neighbors recommended Fireside because they had two gas fireplaces installed by them and they were extremely happy. We visited Fireside pre-pandemic, and scheduled an in-home estimate with Tom, the owner. Tom thoroughly explained the process involved and recommended a gas insert for our job.

We didn't pull the trigger until this summer. The crew that came out to do the work over a few days was professional and extremely courteous. We love our new gas fireplace, which changed our drafty family room into a warm, cozy space! We have used the fireplace everyday this fall when the temperature has dropped below 50. I would highly recommended Fireside!

Super customer relations, great service. The guys who did our work were really artisans, and they did a beautiful job. They also have great people skills. I was pretty nervous on the day the project was scheduled, and they were able to put me at ease, and give me well informed options on how to handle the tricky project we needed them to do. The end result was beautiful.

They worked fast and left the space neat as a pin. From the home visit for concept development right through to installation, I couldn't have been happier with the folks I worked with and the beautiful job they did. The folks in the office were also terrific for scheduling and billing. I highly recommend them! Update - April 2021. We hired the company to clean our three wood burning stoves/sweep chimneys.

They were prompt, competitively priced, and did the best job we have ever had in almost 20 years living in our home. They even cleaned the glass in the viewing windows so they are now crystal clear. We continue to be very happy with Fireside Stone and Patio and will go to them for all our woodstove and chimney needs.

Did a great job of fixing and cleaning gas fireplace. Now works and very happy. I would higher recommend them.

I am really glad I chose Fireside Hearth & Home to install a gas fireplace in my home. Their installers and follow up service have been excellent. Because I was so pleased, my team and I began referring our real estate clients to them for fireplace + chimney inspections and maintenance, as well as fireplace installation. Without exception, everyone has been very happy with this company.

Their inspectors, installers and techs are courteous and professional and their pricing is very competitive. Within the community, they are generous and very supportive of other local business. A class act, I HIGHLY recommend!

The service technician was on time, courteous, and professional. I received a thorough inspection of my two fireplaces and chimneys, after which he made several recommendations that will make my home safer and more valuable. I could not be more pleased and I do not hesitate to recommend the services of this company.

When I came to Fireside I wasn't sure what I wanted or even what the differences between products were. They helped me evaluate my options and choose a pellet stove. Scheduling was easy and installation was prompt and professional. The team lay down drop cloths and left my home spotless. They were respectful and took great care when installing the unit. I would definitely recommend Fireside.

Superb service. Quick and professional! They came out right away. Fixed the problem I had with my fireplace and boom. Very knowledgeable! Highly recommended! -Stephen Kelly.

I've had a fireplace for 20 years, converted it to a wood stove insert 10 years ago. Of course I have the stove and chimney serviced regularly, because I like my children and want to keep them. I've used a lot of different local companies. This is the first time I've used FS&P. Wow. Just wow. I've never seen a tech spend as much time cleaning the flue and the stove as Brandon and his team did.

These guys didn't clean it so much as detail it. I'm kinda reluctant to build a fire in the stove now because it looks like it did the day it was installed. For the first time this year, I had a water infiltration problem. Brandon diagnosed it right away, gave me an immediate short-term fix, and clearly explained what it would take to resolve it for the long term.

He spent some time describing how to do the work myself if I want to tackle it on my own, and then gave me a great estimate on having them do it for me. Do I want these guys doing work on my home? Absolutely, yes. So do you.

Excellent customer service and attention from the staff and ownership. Aside from their standard showroom and products they offer an excellent option for hosting venues outside on their beautiful patio complete with waterfall and other amenities.

This company's owner is Tom. He and his crew installed 2 gas fireplace inserts in our house in Hunting Ridge, Baltimore. We had a large power outage due to major windstorm in February, 2018. We had no heat. I called Tom's cell phone that he posted on their website. He guided me through RE-starting the gas inserts by installing 4 AA batteries in the fireplace control box for both inserts. We had HEAT! I am very grateful for his availability and advice. We regularly recommend his business to our neighbors, friends and family.

Jack of all trades, master of none + they will leave you and your family in the cold! What a mistake I made going with this company. I went with fireside because they could complete the entire job including stone work. I had an error on my stove that kept coming up on my enviro Milan stove about a year after installation. I contacted fireside and informed them.

During this conversation, I got no suggestions, only an excuse that someone else from fireside was more technical and was told this person would call me. I called them back after three days with no phone call. It's below 30s mind you. The person who picked up? You guessed right, the person I was told was more technical. This person said they were unsure of the problem and yet again, I would receive a call back.

Because I realized, this company has no idea about their own product, I called a different company I had dealt with in the past. The owner picked up straight away, talked me through how to reset the stove, and problem solved. The first point is, fireside sells a product they don't even know about. The second point is they don't follow through with support at all, you literally have to harass them.

Third point, their is no concern to them that my four children and I were SOL. While I am at it and very upset overall with this company leaving us stranded in the cold, I will share other concerns I have I never brought up. Mind you, I never brought them up because it's a pain to get support and I am sharing pictures to go with it. I paid over 6 grand and instead of putting a proper foundation under my stove, they put pieces of broken cement no wider than 2 inches to hold the stove up.

They also installed a pipe in the rear with no clean out. That's right, you have to go through the trouble of dismantling the exhaust pipe from the rear of the stove to clean it out for the season. And lastly, they did not mount the outlet in the back of the stove, just left it laying off in the side next to the stove. I gu What a joke! It is now clear, they are more concerned with working new jobs, in a variety of things rather than helping their existing customers and even more, don't even know how to trouble shoot their own products! Do yourself a favor, find a different company!

Very disappointing experience with this vendor. We contacted Fireside on the recommendation of a neighbor - we were interested in having our concrete sidewalk replaced with stone. Made an appointment in early September and met with Tom, who spent some time at our house looking at the existing sidewalk and discussing options. He also gave us an idea for adding some stone to the front of our house. Tom mentioned that he would get us a quote and if we agreed to start the project he could definitely do the sidewalk before Thanksgiving, if we wanted to add stone to the house it might not be done until Spring.

We were very interested and that's were things went downhill. We never heard from Tom or Fireside again, despite leaving voice mails and sending text messages to ask about our quote. Because they were recommended by a neighbor we were sure they would get back to us so we didn't look for another company to do the work, we kept waiting, shame on us for thinking a business would do what they say they are going to do.

We left a message saying if you are not interested in our project please just give us the courtesy of a response so we can move on, still nothing.finally reached the store and they apologized, said they would prepare and send the quote the next day - and oh by the way it was now too late to do the sidewalk this fall. We still never received a quote, 8 days later and we are moving on. There is no excuse for such poor service and wasting our time, we are now looking for another vendor to build our new sidewalk.

I moved to my house in Oct 2016. It had a wood burning fireplace that was in need of major repair. I shopped around and decided to go with Fireside to convert my fireplace to gas. Other companies gave me quotes without ever seeing my house. The other companies also neglected to tell me that moving gas lines and adding electrical inside the existing fireplace was not included in the quote.

I contacted Fireside late November and the owner (Head Honcho), Tom Gross, came to my house to talk to me and get a feel for what would meet my needs. Turns out that because of the size of my house, I didn't need the more expensive, bigger insert. I like sales honesty. After going over all my options, I choose my model and install date. Tom have me the contact information for the plumber and electrician that he recommended.

I called the plumber the next day and arranged that work. I used Ken Griffin Plumbing. The rep came out on a Monday was actually a few minutes early (appt was for 7 am). Awesome job. It was inspected by Baltimore County the next morning. The electrician came out on Friday and the plumber returned to connect the new gas line. Install was scheduled for the next day.

Of course, the next day there was snow and ice, naturally. Turns out they hold back a few appointment times each couple of weeks to reschedule under such circumstances. It took about 2 hours to install and is way better than I expected or hoped for. And I get it in time for Christmas! I know this was long winded, but I really wanted to convey just how easy they made it for me. They were always in communication with their subs and I found everyone I dealt with to be highly honest, informative, and professional. A++++

HIGHLY RECOMMEND, they're customer service was impeccable, courteous, professional yet friendly and they arrived on time and kept the area clean. I am using them again next year!