Pond Roofing CO Inc - Serving Northern Virginia

NV Roofing did a complete re-roof on my house and they exceeded all of my expectations including the quality of materials. The estimation and proposal process was thorough and done in a timely manner. The estimate was priced very competitively to the other proposals I received and included all of the options and elements that were discussed on-site.

Everything from beginning to end of our project was handled totally to our satisfaction. Interaction with staff and crew of workers was pleasant and professional. It was definitely awesome. I would definitely recommend them.

Critical: Professionalism, Punctuality, Responsiveness Will not return my calls or emails. I'm trying to pay for the work insurance won't cover, still nothing. Services: Roof inspection, Roof repair for storm & wind damage

NV Roofing company was hired to replacement the roof at our condo association at Baileys Crossroads. They worked with the association to accommodate the associations needs, the communications were key and I can't say enough about the team from the workmen to the management. Would we recommend Yes.

The lead estimator, Joey, is a saint! He was at out house in a driving rainstorm, on the roof! He went the extra mile by not only correctly diagnosing the root cause of our problem but was able to put repair measures in place before a more permanent fix could be installed. This stopped the leaking into my daughters' bedroom! God bless Joey and NV roofing!

This company is very amazing and I appreciate how helpful and professional they are. NV Roofing always goes above and beyond to not just build relationships but to keep them and that is a rare find. Working in the property management industry can be very hard and we have to manage so many tasks at once. I am thankful that once I put a job in their hands, I can depend on them to see it through from beginning to end.

I don't have to babysit them or make sure the needs of the community are met because they take pride in making sure of it themselves. Having a common interest in best serving our customers will be what stands the test of time. I would highly recommend them.

Its so nice to work with a company that's as professional as NV Roofing. From sales to installers to the front office staff everyone was amazing. They will for sure be my go to from now on. Service: Roof installation

Based ion our experiences, we would recommend that other HOA's consider NV Roofing for community services. We found the company to be committed to meeting customer concerns and needs. The work was well done and the project was professionally managed starting with an onsite planning session to actual work. Daily we received progress reports and indication of next day activities, which enabled us to keep residents well informed. Phillip Schneider, President Manchester Square Condominium HOA

I had a very good experience with NV Roofing. I had a roof leak and got an estimate from Wayne. He was very professional, very knowledgeable and gave me a fair estimate. Joey and Chuck came out to do the repair. They were very thorough and they kept me informed of what they found and what they were doing to repair the leak. It was obvious that Joey and Chuck were very concerned about fixing the problem and that they took a lot of pride in their work.

I am confident that our problem is solved and I would highly recommend Joey and Chuck if you want the job done right. They were great. It's very rare these days to find people who actually care about doing the job right.

NV Roofing has been nothing short of extraordinary! From the moment I called, to the date of service and everything in between.the epitome of customer service! Paul and Joey.i cannot thank you enough for your attentiveness, quality of work, and knowledge. This has been the best experience and I would highly recommend NV Roofing for your needs!

Made an appointment for them to come on between 9 and 9:30am on Friday so see about getting our roof replaced. At 8:40am their salesman Joe shows up and rings our doorbell. My wife and myself were still getting ready as I did not expect them to show up until 9am. So I am hurrying to get dressed because the guy shows up 20 minutes before he was supposed to and I take this as a bad sign as being pushy and unprofessional.

So I go outside and meet salesman Joe and right away he makes me feel uncomfortable. He is getting very close to me when he is talking and even when I step back he steps forward towards me and is about a foot away and felt he was making advances towards me. I am a very straight male and did not appreciate his aggressive proximity. He is being very pushing with his sales approach and is bragging about how much better his company is over the competition, running down the competition, etc which is very unprofessional.

Then starts trying to sell me on getting our two skylights replaced and is very aggressive about this, never talking about the actual roof and what type of materials they would use, etc. He then said he wanted to come inside and of course I didn't want him coming inside because of his advances and finally I got tired of his high pressure sales tactics and told him I had to go and he left.

Finally got rid of him but it left me with a headache from him being so pushy and his advances. I called the office to complain about him and the girl I spoke to was very nice and said the manager or owner were not in so I told her about my unsettling experience with salesman Joe. Would not recommend this company.

Terrible customer service and very unresponsive to customers calls/ email. I will never use this company again, nor will I ever refer them! We signed a contract to replace our entire roof & gazebo on 4/3/18. The Proj. Manager that came to our home, Matt B. said that they will begin our roof within 4 weeks. After a few calls for updates on a schedule/ time frame on when they will begin the work, they finally showed up on Friday, 6/29/18.

The roof was completed the next day, Saturday, 6/30/18, however they did not properly install the Ridge Vent Extension and the Smoke Stack was also not put on correctly. In addition to that, they did not replace the roof of the gazebo. We asked the crew on site why they had not done the gazebo; they responded that Northern Virginia roofing only gave them enough material for the roof and not the gazebo.

My husband called & send pictures of the unfinished work to Matt. We got NO CALL BACK and NO RESPONSE to the email. Finally after a few days, Matt responded and said that they will complete our project when they return to our neighborhood to replace our neighbors's roof (by the way, we referred our neighbor to them the day we signed our contract). Anyway, they can out to do our neighbors roof and replaced the roof on our gazebo on Friday, 7/13/18.

They however still did not fix the Ridge Vent Extension and the Smoke Stack from the work previously done on our roof in June. Again we called and send email. Finally on Friday, 8/17/18, a crew came by our home to properly install and extend the Ridge Vent. But, they still did not fix the Smoke Stack. My husband again called and sent out on email on Monday, 8/2/018.

Up until today, 8/21/18, no one from Northern Virginia roofing has been by our home to inspect the work, and we have no idea on when they are coming by to straighten / fix the smoke stack. We signed a contract on April 3, 2018 and up until today August 21, 2019 the work has not been properly completed.

It's now 8/1/2018, and since my last review, Northern Virginia Roofing has replaced both skylights, but not the siding (the original issue) and now we have water damage to our living room, our master bath, and our master bedroom thanks to bad roofing+bad skylight replacement. Deryl has been communicative, but Janine ("QA") has completely ignored any requests to fix water pouring into our bedroom. Matt Bly ("PM") is absent entirely, and Moises ("Logistics") can't figure out when our siding is going to come in after we've had this contract since Thanksgiving.

I literally can't come up with a reason any of this is happening but I do encourage any one considering roofing to ask about this situation, and I'll happily provide email chains to anyone. I'll be at their offices in person, a second time, tomorrow and will update this post after our siding is finally done and the leaking roof over our master bedroom is fixed.

Melvin Kleinsasser came to our home after the roof was damaged by hail. He inspected the roof and made himself available when the insurance assessor came to evaluate what damaged had occurred during the storm and what needed replacing. During the work he came out and checked in with the crew and ensured that we were satisfied with the work and how the crew conducted themselves at our home.

He immediately followed up months later when I had some concerns about gutter guards and ensured crew came by and resolved my issue within a week. Great service and give Melvin a call if you need roofing replaced or repaired.

We were contacted by Ryan Reighard in early spring 2017 which followed the huge hail storm that hit Stafford on February 25, 2017. NVR was in the neighborhood doing estimates for neighbors and we welcomed Ryan into our home to do a quick inspection on our roof as well. His quick check showed that we did indeed have multiple hail strikes, so we called our insurance company to set up an inspection.

Our roof had hundreds of hail strikes, so it was a complete loss. At least 15 other homes in my neighborhood had the same situation. Ryan met with our insurance adjuster and they came up with an estimate which was quickly paid by my wonderful insurance company, USAA. Once work started, there were a few other items that had to be added, but that wasn't a problem.

The job was scheduled and the materials were ordered and arrived right on time. The dumpster arrived a day or so before work began and everything went smoothly. During the actual work, Ryan was on our roof sending us on-the-spot texts with pictures of the condition of our roof. I thought this was really professional and interesting because homeowners just can't get up on their roofs to see what's going on during roof repairs.

Throughout the day, Ryan sent us pictures of work proceeding, and even sent us one that showed that one of the plywood sheets was damaged and needed to be replaced. The workers took great care to cover my plants and hardscape around the house, and to collect all the nails and junk that had to come down. My biggest worry was for my Japanese weeping maple that is pretty close to the house, and she came out unscathed.

They did a great job cleaning up everything. We did find about three dozen nails around the house in the following months in random places, but that couldn't be helped. All in all, the workers did an amazing job. I waited a few months to write this review for a couple of reasons. The first is that I just became very busy right after the work was done.

But mostly I waited until after we had had a few pretty hard rain events to make sure that we had no leaks or problems with the new roof. So far, so good. I trust that if anything should happen with the new roof, Ryan Reighard and Northern Virginia Roofing & Exteriors would be there to stand behind their work.

Northern Virginia Roofing and Exteriors provided outstanding customer service throughout the entire process. They assisted with working through any and all matters of concern with my insurance company and thanks to Ryan's personal and professional touch all work was completed to my satisfaction.

We had, had some hail damaged from the hail storm in February. NV came out about a week after giving us a estimating sating that insurance should be able to cover and they would work with out insurance to have roof replaced. It took the insurance claim no tie at all to have insurance checks sent to us. but we did not hear back from NV for several weeks.

Upon calling and complaining they we it happen and were out the nest day. I paid the amount that was written up on the contract statingwhat we owed for our new roof. but a week later calling back they had some adjustments stating we owe about 2,000 more dollars due to overhead and nitty gritty details that were not laid out in the contracts. I feel cheated and scammed by this and will not be doing any further business with them in the future.

I had several bids to replace my roof until my neighbor told me about Northern Virginia Roofers & Exteriors recently replaced his roof and he was extremely satisfied. I can understand why. I called to get my final estimate from his contact at NVRE, Ryan, and he walked me through the damage (via through pictures) and said he would be more than happy to meet my claims adjuster to explain the wind and hail damage done to my roof.

His bid was priced in the middle of the other bids I received however when we went through each item his materials were superior to the competitors, even down to the tar paper, which they don't use, instead a synthetic(rubbery) durable material. His customer service was outstanding and accommodating.

With a lot of my neighbors getting new roofs on their houses (due to the hail storm in June 2016) I noticed that several of them were done by No. Va Roofing. I decided to give them a call to set up an appointment for them to check my roof for potential damage. Ryan came to my house and took several pictures to show that I did suffer hail damage. No. Va Roofing made the process of getting a new roof a fairly painless process, working with my insurance and then setting up the time for the roof install.

It took them a day and a half to finish and by the time they were done, I had a beautiful new roof thanks to No. Va Roofing. Also want to give a shout out to Ryan and Melvin.they made the entire process a painless one and I would call them again without hesitation. Thank you so much!

I am so glad I found No. Va Roofing. I could not ask for more! From the minute I called after our hail storm until the final payment was made everyone was professional, helpful and experienced! The work was completed, the guys installing the roof were fabulous! They worked with our insurance company and kept us informed. I highly recommend them!

Terrible experience that started out solid until insurance made my repair smaller than anticipated. What was due to be completed in mid-August wasn't done until end of December and the only time I could get return calls or feedback from the company was when they wanted money. They had their deposit before work even started, but there were some "extra fees" that came up that I wasn't even told about.

I just received a check from insurance because they contacted them directly. Then, NV Roofing started asking me to pay the "new" balance before they had finished THEIR part of the job. There was no communication and they would have repair crews show up unannounced. One crew showed up unexpected on New Years Eve while I had company at the house and just started working outside. I would not recommend unless you spend enough to, perhaps, warrant NV Roofing's full attention.

A great local Roofing and Exteriors company that takes time to do the job right. They are working a job at my mother's retirement community in Lake Ridge, VA, and are doing a top-notch job. Good crew, very professional. And are very respectful of the seniors who live in this community. Highly recommend them!

Northern Virginia roofing replaced my flat roof for half the cost expected by other roofing companies. The quality of their work was tops. They even completed the work on the day they said they would. The workman were a fun and professional group. The experience was good from beginning to end. I recommend them. Craig S.

Had a sales guy come in to do an inspection and provide a quote yesterday. The experience was very long winded, and the guy made a fuss about just having to deal with my better half as I had to take the kids out for activities (are we living in the 1800s? Very strange). I felt like I was dealing with a used car salesman - the guy offered a one-year price, and a "sign right noiw" price after about an hour that dropped $4K in 10 minutes (and yes, he tried to create some drama after going through every single monotonous canned sales pitch slide with, "Are you ready for the price?", even though it was obvious we did the research on the company ahead of time and didn't need the canned BS), and the difference was almost 25% in price for a ~$25K quote. This kind of cheap sales pressure technique is not the way to go when pitching a high-end roof. NVR just lost all credibility.

The company did a very expensive copper gutter installation. But, the design of the system was flawed. In heavy rains, the water completely overpowered the gutters and overflowed (even between the gutter and the roof, which was scary). Rob, the general manager, who was professional and knowledgeable, personally came to the house and inspected. He said that a gutter crew would come and finish the evaluation and that he would be in touch, but, after almost 10 communications from me (email and phone), the company went incommunicado. Disheartening.

We moved into a new house recently and the first heavy rainstorm brought in leaks and drips in multiple places(not a good start.) The roof was pretty old and we were thinking that it's probably best to get it replaced and be done with it. So I've spent hours and hours researching roofing companies, reading their reviews etc. Then I did something different- I contacted the biggest material manufacturer in the country (GAF) and asked who is the top roofer in my area.

They gave me names and numbers of their Master Elite contractors- top roofing companies certified by GAF to install roofs and offer their best warranties. We got several quotes from those top companies and decided to go with Northern Virginia Roofing. We liked that they were straightforward and transparent in their pricing without all the gimmicks and tricks (i.e. start with a higher price and see if we go for it, then lower it, give discounts etc).

We also liked that it's a family owned company not some kind of big company with an army of sales people. The roof has been replaced- we are happy with the work that was done. The new roof looks really good- no more leaks! Once the roof was installed- an inspector came to check it and make sure that the roof was installed according to all GAF's standards so that we get all their warranties etc. All in all- good service, fair price, good quality and warranties.

This is the second time we have used Northern Virginia Roofing for a roof repair project and the second time we have been satisfied fully! Our roofing contractor (Ernesto) did a very thorough and professional inspection of the problem area of the roof, verified by pictures to explain the problem and prescribed the remedies. The work was completed in the timely manner even though the temperature was in the high 80s. He was careful to not harm the landscaping (Japanese Maple) and left no mess or indication he was there - except our roof is now worry free. 5 stars! Highly recommend!

These guys came in a solid price, they were a pleasant group of guys to work with and they actually installed products that qualified me for a Tax Credit for the Government. On top of that they doubled my tax credit, so I said I woudl write a review. Honestly, you shouldnt use anothere roofing or window installer without at least talking to these guys first