Brown's Pools & Spas

I had pool service performed which included changing out the sand. Went outside after they left and the sand is dumped on my lawn. Surprised that this was how they completed the work. Left VM and hopefully will hear back with resolution. UPDATE: Service contacted me and did a great job of resolving my concern. Definitely can now give them 5 stars!

Brown's Pool Douglasville has been maintaining my pool for two years. They come out weekly and their techs, Jason and Brelin, are knowledgable and professional. My pool looks great thanks to them.

This company is racist, sloppy and unprofessional. I was a year-round customer for almost 2 years and never had a problem while I was being serviced by the only person of color on their service team. Evidently he left and so did Annie decency and attention to detail. I went as long as three weeks without seeing a tech with no explanation. My card that was on file was charged without permission.

When the tech did, there was sediment and debris left in my pool. After many weeks of frustration and texting with the service manager Mandy, I received a message from a person named Penny that I was being fired as a client. Simply because I complained. Mind you this was the first telephone conversation I had ever had with anyone in the company aside from when I initially signed up for service.

I asked to speak to a member of management and it took two days for someone to call me back and when he did he sounded like a good old boy and clearly was irritated that he had to speak with a black woman about anything much less customer service. He said that I was roommated to have a bad attitude, how convenient that he would refer to a common stereotype of black women.

I asked if I was wrong for complaining about poor service? He literally said his techs were afraid of me. This is laughable seeing as how I have only seen one tech since they've been doing my pool as they usually do it while I'm at work. I think these people are afraid of Black people and would rather not have our business they so much as told me so.

By your beware. Your texts are overworked under experienced and management doesn't care to have our money. I found a great pool guy who is local and devoted to customer service. Save yourself the trouble

The pricing is not able to explained by anyone on their team. They come out with different people every time. Once a guy was caught doing negligent things to my pool. When I called and told them he was on camera being reckless they said "okay I'll get him to stop", which let me know they had received this type of call before. We cannot trust that they aren't going to charge us $1500/month to service a very small pool so we are seeking a more reputable, albeit trustworthy company to service our in-ground pool.

The staff at Brown's Pools and Spa in Douglasville was helpful and friendly. Everyone was considerate and respectful to an 81 year old with multiple questions. Harold Howton went out of his way to help us. Thank you.

Brown's Pools installed our original in-ground pool 19 years ago. We just had our FIRST vinyl liner replacement and their crew did a great job. Very friendly and professional! Thanks again for taking great care of us, Brown's Pools!

My new Loop Lock safety pool cover was installed yesterday and I love it! The workers did a fabulous job! Brandon, the sales rep for my pool cover, was excellent from beginning to end and Fran at the office was also of great assistance! I recommend Brown's Pools for all your safety cover needs and anything else as they are the best! Thank you so much! Joan Farris Marietta Georgia

Brown's pools services our pool each week. Lane does an awesome job. He is always willing to answer any questions we may have about maintaining our pool between visits. The pool looks clean and clear when he finishes and he always leaves our area spotless! We are happy with them for sure.

BAD BAD BAD Very bad service They fix the liner replacement I had some other construction work with the brown pools five months ago this spent over $10,000 after few months the sand started falling behind the liner and the liner started changing color and we call them brown pools so many time they never answered finally location manager Mr. Tom came and inspect he said they will replace the liner we will fix the issue after a few months we keep calling calling calling and email them so many time nobody reply I've been the location myself they said manager is not there we're really disappointed. People whenever you spend money please go to the right place don't spend your hard-working money at this location

I needed parts and information about my new to me hot tub. Very friendly and helpful technical advice. Also got a nice tour of their BULLFROG SPAS.my future replacement.

Three years ago we purchased a Bull Frog Spa from Brown Pools. Then, the sales person was great, the installation went smooth, we were very happy. As some time passed we had some issue with pealing spa pillows and the electrical. The folks we spoke to a Brown said this never happens and that it these items were not covered under warranty. This past winter we had a rodent issue where they were able to entry the hot tub and nest.

The hot tub is still in working order, but a lot of the installation was destroyed and at this time I am unsure the total damage as I have not completely take the cabinet off. When this was mentioned to the folks at Brown, they said that Bull Frog Spas are built so that rodents cannot get in and basically blew me off. I even showed them pictures of the damage.

When I reached out to Bull Frog they said our dealer should assist. The original call to there service department, the person was rude and said they could not come out and clean out the tub and inspect. When we called again, we left messages with no return call. I do not recommend Brown Pools to anyone, or a Bull Frog Spa. I thought paying a little more for what was suppose to be a better product was the way to go. I have contacted another company to service my spa and inspect for repairs. We were planning for a pool next year, but I guess Brown Pools just lost that business as well!

I purchased a Bullfrog Spa from them and I am very satisfied with the Spa. However, I was and still am extremely dissatisfied with the Sales People. It appears they will say anything for the Sale. The Sales Person stated that the Installation Crew would fill the Spa and instruct me on how it operates. They showed up over 2 hours late, installed the Spa, filled it about foot, handed me the Instructions and took off. I believe Bullfrog is a good Spa but, Brown's is a different story.

Our saltwater swimming pool had a leak in the liner. I called Brown's and told them what I was needing. They were so nice and helpful in ordering a new liner. I also asked if there was any way they could also install it for me. I had recently had lower back surgery and me trying to install it was out of the question. No problem at all. They provided me a quote for the liner and the two gentlemen that would install it for me.

Once the liner arrived Brown's called and set up a time for the installation to take place. The guys came around 7:30am, took the old liner out, set up and prepared the ground for the liner, installed and started filling the pool up around 3:00pm. I had never seen such attention to detail as I witnessed their workmanship. They made sure that there were no dips in the bottom and no creases in the liner.

They worked their backsides off and completed the job beautifully. I wanted to include a couple pictures so you could see. I highly recommend Brown's and will return to them for all my pool needs. Thank you!

This review is for the service department. I love the local Brown's Pool Store and their employees but the service technicians suck. I've had them out to our pool twice because the pump keeps losing pressure. The first technician told me to stop using the basket when vacuuming and let the leaves and the waste go through the pipes. Well I clogged up the pipes following his advice and now they can't get the pipes cleared because they don't have the right equipment to do it. I've had to call another company which is frustrating because the pool is off in the middle of summer and I'm sure it's going to be green in a few days with algae.

And Brown's is demanding payment for wasting my time. The technician today Bill, arrived early (two hours early) without calling or apologizing. He cussed and threw things while he was here because parts were missing that he needed were from his van. I don't have sensitive ears but one mother* was enough for me to wish he had never showed up. Don't waste your time and ruin your day dealing with these people. Call someone who can actually help.

We moved into a home that had a pool that was in poor condition. David helped us pick out a new liner, determine what needed to be fixed and we attended the pool School. Everyone at Browns have been super helpful and nice. We highly recommend!

The rudest company i ever had to deal with! I made the mistake of hiring them to open our pool for the summer. The did nothing but put shock in and take the cover off. They left the pool a dirty disgusting mess. They wouldn't even take the time to clean the pool or even clean off the steps. What a waste of money! Never using them again! I called to complain about the lack of service and no one called me back or even called me to apologize. Do not use this company it is a waste of time!

We purchased a home almost 3 years ago, that already had an in ground pool. We, not ever having a pool before, did not know a lot about maintaining our pool. We tried a pool company just up the road from our residence, because it was closer than Brown's. We were not happy with them. Then we tried Brown's Pools in Hiram, GA. We have not looked back.

It hasn't mattered what we go in with, or call about. From Counter Sales to Service, they have been great to work with. They never try to up sale us, or pressure us to do anything. They give us fact and recommendations, but leave it up to us. They do not make me feel ignorant when I call with a question. Everyone at Brown's Pools is knowledgeable, professional, and educate us. We are very pleased with Brown's Pools and will continue to only do business with them. Great Job!

Spoke to a Vince about a horrible situation that I was in. Pretty much, we hired a pool contractor that was a crook and took our $ and didn't finish the job. I called Brown's and they had Vince call me back. When I explained to him the bad situation we are in, he was extremely rude and condescending. No reason anyone should talk to a paying customer like that. EVER.

Absolute worse customer service and follow up that I believe I have ever experienced from ANY retailer. Pathetic customer service skills from the sales rep to the General Manager. Amazes me how such a poorly run company can remain in business. Stray clear of these clowns! Update.since I have not shopped at Brown's for several months now, I have had the experience to shop other pool supply retailers in the metro area.

I am amazed how much more knowledgable the staff in these stores are.and more favorable pricing. I have also met many other pool owners while in these places of business and I have discovered a common theme. The majority have had a very bad experience with one of the Brown's locations, and consistently state that they will never shop Brown's again. Seems the pattern is the same.they put your pool in, then treat you like a no-body.

Good news is I have been successful in steering four friends away from Brown's as it relates to installing a new pool. All four are going with different companies. Have also convinced three folks that I met in Aqua Rama to steer clear of Brown's as well. If you are in the market for a pool.or pool service. Beware! As a result of this post, I have helped 5 people make a proper decision and have their pool and or Hot Tub installed by a different company

I had an appointment scheduled to get a pool estimate. The first appointment was rescheduled. The next appointment was also rescheduled. I just advised the gentleman that I would seek an estimate from his competitor. He never tried to explain, his answer was "ok". My time is valuable and to have an appointment rescheduled twice shows me that my business is not important.

I had 8 bids from several pool companies, I chose Brown's Pools because they had more options, AND the apple-to-apple services of all other companies (they were the only company to offer large stepping stones to trim out around the new pool steps). They were not the lowest price - but definitely reasonable. The crew that came out to repair a 6 year-old neglected and abandoned pool (before I bought the house) were "awesome".

After the sand filter and pool motor failed - and the additional expense of those new units to be installed, I am thrilled with the gorgeous pool I have. Again, costs for buying the sand filter and pool motor - were nominal (you can verify the cost by going online and finding them) - so the charges to install both, were reasonable (to save money, if I could have done it - I would have).

My concern with Brown's Pools is the scheduling department (as is the majority of negative feedback on this site). When the crew came out to pull the old liner, install the new steps, rework the pool bottom and then install the new liner.they said they would be done THAT day (not if it was done right?, the comment gave me cause for concern). They (of course) came back for another full day of work and installed the liner.

It looked great! Brown's also came out and vacuumed the pool for me at not additional charge (at the time I didn't have any of the pool-stuff and had no idea about the pool process.but I'm learning REALLY quick). When the pool motor stopped (dead), I immediately called Brown's and set up an appointment for a new one - 10 days later - NO SHOW on the scheduled day (and no one returned my call for two days). Apologies for the oversight - seem to be well rehearsed and common.

I find the result of no one showing - to be - I now have Algae in the pool and have spent an additional $250 trying to kill it off. Not Brown's responsibility for the mess - but with the total amount that was paid in full (with no negotiation or reduction given at the time of contract signing) - It would have left a less bitter taste to have not been set on the back-burner for an immediate and critical need for my pool.

I would recommend Brown's Pools - the staff know they're job and perform it with pride - the critical sand filter and finally pool motor were both installed on a Saturday. Both men (Ricky and Nate) doing a terrific job. Scheduling department would need attention. The final result is perfect!

Bought a Bullfrog spa from them and couldn't be happier with the sales and service team. Carol and Anthony were outstanding. They found us the best price and accommodated all of our installation needs. Love this spa!

I love our pool technician, Brittany. She is the only reason I still use Brown's. Their service department is seriously lacking in customer service. I have never called and gotten to speak with a person. I've always had to leave a message. I've only gotten a return call once. If you have an issue that needs to be addressed, you'll have to just resign yourself to the idea that you'll probably not get any help from the service department.

Carol is the most unprofessional person at the Dallas ga brown location. We just bought a $10,000 hot tub 6weeks ago. We are having problems with our jet packs, the o ring broke on one causing it to make a noise, the o ring on a low flow kept slipping causing water to spray up behind the jet pack and when I finally received my upgraded jet pack one of the jets hardly had any pressure.

We do not want these problems nor do we create these problems. Carol will treat you like you did it on purpose. When my husband went by to see if we can switch out our upgraded jet pack, carol said to him "we can not keep ordering jet packs" then walked to the back of the store never to be seen again. We also have had to wait longer than normal to receive our jet packs thanks to whoever forgot.

Why would you treat your customer like WE are the problem? I do not want to spend my free time ordering jet packs, I just want one that works minus the attitude carol! Thanks for nothing. Now my only option is to get my original one back, so I guess I don't get an upgrade now because carol is sick of doing her job and making customers happy. I'm about ready to return the hot tub getting treated like this!

Worst pool service EVER! I would not recommend them to my worst enemy! We just spent $175.00 at Leslie's pools just to get my pool to swimming condition and that's after maintenance and service with the pool pump repair.

Warning! Do not use browns pools. I had a pool liner installed 4 years ago. I'm having to have another liner installed this week. The liner faded very badly 1st year. Now at 4 years liner is completely white. When I purchased liner I converted over to mineral springs to help keep liner looking good. Spent several thousand dollars with browns. Had water tested every week by Newnan location. David was called several times.

Finally came out. Said he would get liner rep to look at it. Not heard a word in 3 years. Called several times. No return call. Now with new liner install, I was informed the main reason liner faded was that liner is undersized and was stretched due to install practice that a lot of companies use to make it easier to get wrinkles out during install. I wouldn't hire browns pools to set up a kiddie pool. I think they missed their calling. Should have went into septic tank business.

We purchased our first ever pool in 2007 from Brown's pools Unfortunately! at their corporate Douglasville, Ga location. The pool is not totally level and the skimmer was improperly installed app. six ft. to one side of the center causing poor circulation. Because of this debris etc. also collects in one end of the pool. In 2010 we purchased from Brown's a new liner due to fire ant issues under the bottom of the liner.

We had our local pest control company treat the ground prior to installation and purchased from Brown's a Gorilla pad installed on top of the ground below liner. (This would have been very good to know had we been informed when we originally purchased the pool). App. two years ago we noticed app. 1/3 of the liner fading rapidly ONLY at the seam along with large ripples developing in the faded area only on the bottom of the liner.

After several attempts recently I finally was able to confirm an appointment with their service Manager Nate to visit and review the liner issues. His explanation was that the chemicals were improperly inserted into the pool that caused the fading and ripples. I questioned him regarding why the problem was only on one side of the seam but he did not provide an explanation.

This week I contacted CSD Pools in Hiram, Ga and asked them what in their opinion caused this problem to develop. They clearly indicated that the mfg. of the liner clearly did not treat that portion that was fading and rippling on one side of the seam area. CSD pools is my new pool supply company that I will depend on in the future. I DO NOT recommend Brown's pools for any purchases of any kind to anyone.

I have called twice for four days in a row. Called three times last week, begging for a return call. MS x311 will not even acknowledge a customer phone call. Originally spoke with MS about cleaning and shock treatment. A rep came to house said it was too cold and would come back that weekend. NEver heard from him again and can not get anyone to reply. I have never left a negative review on a company but this is infuriating and I am tried of begging for a return call.