Mega Granite & Marble

Problems were numerous. From fabrication to template errors to sales that doesn't really explain much, this project was a huge headache. I went without a useful kitchen for an additional month. Installation is supposed to be complete in a day. It took them 3 different attempts before it was complete and even at completion there was a slab installed upside down.

If you need attention to detail and sales and customer service to know their stuff, go elsewhere. Even had issues with the guy they recommended to cut down my high counter top. Nothing went right. I am giving them 2 stars because at the end, when I asked for $$ back for all my time and frustration, they didn't argue. But I was thinking an apology or some kind of customer service nod would have been a nice touch. Never again.

There sales team needs to do better. I visited chose what I wanted and never received a call back for a quote so we can move forward with purchasing countertops. I should not have to call multiple times, be told I would get a call back and not receive. Taking my business elsewhere.

I understand issues happen but how you treat the customer sets the tone, they broke my counter on install, turns out template measurer didn't ensure the sink fit, then they wanted ME to go to home depot and try to return a used sink and BUY a new one, then I assume somehow get it to their location an hour away. Well I got that resolved, however I just learned that they "received" the wrong materials so another 2 week delay, so basically 8 weeks with no sink or counters and no urgency on their part to handle the initial failures

Professional service and contractors that truly take pride in their work. I am beyond impressed with their care and workmanship and love my countertops so much! This was an excellent company to work with and have gone the extra step to make sure my experience has been top notch. Thank you Sage Surfaces!

We experienced nothing but excellence and professionalism throughout the entire installation of granite countertop in the kitchen and bathrooms. Juan Gomez and his help deserve the highest esteem for their expertise, competency and mastery of their trade! They worked efficiently and paid attention to the smallest details and sought out our approval every step of the way. They installed a high quality of granite, and transformed our kitchen and bathrooms into a sight to admire! Gentlemen, you both ROCK! Awesome job by both of you!

As a subcontractor of Home Depot, I would expect work to be above average. After many weeks of waiting, I was highly disappointed in the installation. Left behind was gouged trim, silicone on the cabinets and floor, and an awful mess is however not acceptable. Poor craftsmanship of the install is another indicator that this was a rush job with no concern for the homeowner having to live with shotty work.

Very happy to wrap up our final vanity install in the basement renovation. They were able to match the existing slab upstairs perfectly. Very happy with front office and quality of installation.

I can not say enough great things about my experience with Mega Granite. Melanie Hutchison was my sales rep and she was so patient with me allowing me to make changes & she always called and/or emailed me back. Upfront she told me about time frames, what would take place and all of that happened exactly as she stated it would! They called me and kept me updated & notified of any appointments for measuring and installation. Melanie even went as far as sending me a true picture of the quartz they had in stock on the one that I had picked out on the internet bc I was unsure since this was my first time purchasing a nicer caliber of countertops.

She was super helpful in helping me pick out what I was looking for. The installers, Benito & his team, were amazing. They were so polite & respectful and insisted on sweeping up after he was done. I was given the time frame of when they would show up, and he still called me and confirmed when he was on his way. They came in, got the job done quickly and efficiently.

This was an absolute wonderful experience for me and I highly recommend this company if you are looking to install any type of granite, marble or quartz etc. Huge thank you to Mega Granite & their team for taking such great care of me! I still have backsplash to install but here are a few pictures of my quartz and sink that they installed. I am in love with my new kitchen!

This review is ONLY for my experience with their customer service over the phone/via email (for residential). Although they have always answered my calls, I feel they could be more patient and quick in their response. Trying to get my kitchen job scheduled needed several calls and emails before I was able to successfully do it. I am sure they get tons of customers and the customer service reps/sales reps are super busy, but that shouldn't be an excuse.

We have used Mega for our granite kitchen counters and this week for our quartz pieces in our master shower. Both times we had exceptional service. During selection Chasity was super helpful. The install went great and on time. I would definitely recommend

While almost all projects will have a surprise or two, every now and then, a project has things happen that defy all odds. I just had that type of project. It took a bit to find our traction, but the people at Mega Granite joined with me in working our way through some very unusual circumstances and time constraints. I will not hesitate to call on them again or send my closest family and friends to them.

My job certainly wasn't a very large one, but you couldn't tell it by the way they dove in to help until everything was complete and perfect. A plus side of needing to have so much contact with this company through this odyssey is that I feel I have made a friend. Thank you Mega Granite.

Disaster to Delighted Every business is friendly when they're making the sale. And customer service is always great - as long as nothing is really wrong. But the real measure of a business - is how do they respond when NOTHING goes right! My wife and I live in Columbus, GA and had finally decided to upgrade our countertops. We looked all around and she could not find the color she wanted.

We asked a few friends and someone recommended Mega Granite - so off to Newnan we go. My wife finally finds the perfect color - Mega Sparkle. It's white, not too many flecks, and large flecks of glass that sparkle when the light hits it. It was the perfect color to brighten our kitchen. Everything was fine until the install step. The slabs were warped!

No slab is perfect, but these were beyond adjustments. No problem - just head back to the shop, get some more Mega Sparkle. Only everything they had at the shop - as it turned out - was warped too! This happened Monday before Thanksgiving! WE were planning to host my family! At this point, we have no countertops, no kitchen sink, no cooktop, and no dishwasher, so - no Thanksgiving - at least not in this kitchen.

We continue to wait - next shipment - warped! - the next shipment - warped! - and so on and so on. We were asked to keep our receipts for our dining out - and so we did - for 15 days without a kitchen. It wasn't just Thanksgiving, we cook daily for our family of four and now we can't - or if we do - we can't clean up afterwards. This was a BIG dent in our daily routine.

For 15 days we had to go out - get take out - or eat simple like store bought muffins for breakfast. 15 days is a long time to go without your kitchen and without being able to prepare home cooked meals. Fortunately - Mega Granite understood the size of the problem. They worked tirelessly throughout the entire ordeal to find a solution. The warped condition of the material was unusual and to be repeatedly warped was highly unusual! Mega Granite was in uncharted waters - with us!

And that's what mattered the most - we felt they were just as frustrated as we were and promised throughout they would make this right. AND THEY DID! They settled-up with us beyond our expectations - and now they've got a customer for life. They truly understand the importance of customer satisfaction. Upgrading a kitchen is no small task and we needed a partner - not just some countertops - and that's exactly what we got! I will use them again - and I would definitely recommend them to a friend!

Great customer response time and service! I bought my granite countertops through Home Depot and Mega Granite supplied and installed them. At first sight, they looked lovely. Once I had the chance to take a really close look, I found cracks, glue residue and 2 fairly substantial chips! Running my hand over the top surface was like exploring the surface of the moon, it felt so flawed.

I was very disappointed. So I called them and they sent out a supervisor who educated me about granite - how it is mined and it's natural pits. Then they proceeded to fix the countertops - scrapped off all the glue residue, filled in the chips (which weren't really chips but pits), etc. The countertops not only look good but now they feel smooth as well. My kitchen renovation is back on track and I am very satisfied. I highly recommend this company.

These people starched my farm house sink and lied about it. I had taking pictures of the installers and they had to fess up. The story does not end there. It has been only a year and a half since they installed my quarts counters and sink. My sink is moving when you move up to it. I called them and they said the warranty is only good for one year on install. Total rip off.

I wanted to specifically call out the excellent work done today by Nelson and Steven. Today, they came to cut off part of my existing countertops installed by Mega Granite about 3 years ago. They still looked great, I just wanted to rearrange some things. It was a TIGHT kitchen and they moved through with ease and an abundance of caution. They were punctual, kind, and made sure I was happy with everything. Nelson is clearly an expert and was able to make sure the new cuts would match everything else another employee had done years ago. April in the office was also great scheduling the appointment. I highly recommend Mega Granite and these employees in particular. Thanks for helping me continue to make my home work for me. :

I habe been trying to get a manager on the phone for 2 weeks. The guard dogs that answer the phones refuse to let you speak with anyone.

After a few minor hiccups in the process, my kitchen is complete. I am so very happy with the results. Mega went above and beyond to make sure we were happy customers. Kudos to April - she made everything a breeze. Also, their plumber, Mike, was great! (Pictures are before he installed the faucet) Installation was quick and painless. Thank you Mega!

I have used them multiple times and have been completely satisfied. They have some stock materials that I have found impossible to beat the price.

You can not beat the customer service, knowledge and price for your money. Hands down the best experience I have ever had. We went in with a specific budget and rough idea of product and left on budget with an even better and more unique product than we could have imagined on our own. Our Rep was Jessica Adams and she really listened and found us the perfect item.

Terrible customer service. Repeatedly had phone calls not returned and finally had to stop by the store; but left with no answers regarding our poor quality granite slab. Avoid this business and go elsewhere.

Our experience began with a misquote on the sink to be installed with the new granite. Its price increased close to 50%. Had our contractor not mis-measured the square footage required for the travertine, we would have been none the wiser to the price gouging Mega Granite exacted on us. The day our installer came, he determined the shortage. I called Mega to order additional product, and was told they would have to call me back.

After waiting 3 hours I called them again. They stated they could not arrange for us to get additional product that day. With a little sleuthing I located their distributor and verified they still had more of our lot in stock. Our installer recommended I call Tile and Stone Express (TSE) in Douglasville, Ga. Not only did Josh at TSE make arrangements for us to pick up our tile at will-call at the distributor within 15 minutes, but his price was almost HALF per square foot charged by Mega Granite.

I called Mega to request a refund, but the owner chose not to return my call. If you want great service and a fair price, skip Mega, and call Josh at Tile and Stone Express. You'll be glad you did!