Appliance Master Inc. has been a trusted residential appliance repair service company serving Rhode Island residents for generations. My name is Randy and i'm proud to say that i'm 3rd generation owner of Appliance Master and have 17 years experience. We all know the phrase "if you want it done right, you have to do it yourself" well I take that serious and that is why i'm in the field performing my own work.The office is ran by my wife Pamela and she strives to provide the best customer service. Over half of our appliance repair business comes from return customers and customer referrals.
Services
Thank you very much, your company and your techs have always served our need for appliance repair in a very efficient and prompt manner. Your tech that served our refrigerator yesterday was extremely professional and accurate on the repair of the appliance and above all that he is a very nice person to deal with.
Reviews (6)
Julie Hencler
Aug 04, 2021
Great experience with Randy from Appliance Masters. I made an appointment online Monday night as it was after hours for that Thursday. Earlier appointments were available but I had work conflicts so this was the first appointment that worked for my schedule. I received a call the next morning to confirm my 3 hour window of 11-2. Received a text on Thursday at 11:15 that Randy was en route, he arrived about 10 minutes later.
He diagnosed the issue quickly and gave me a quote. He didn't have the part he needed on hand but ordered the part and put me on the schedule for Monday. That was the weekend of the hurricane so we had to reschedule for Tuesday. I received my en route text on Tuesday, he arrived shortly after and fixed my fridge quickly. Loved the convenience of booking online and the text updates and reminders.
He took a credit card on the spot so no calling the main office to give the number over the phone. He took care to wipe his feet before coming in the house. This might be a weird comment and maybe it's just me but I've had some interesting characters show up at my house from other repair companies. Randy was easy to talk to, answered all my questions and I mean this as a compliment was just a normal guy.
He diagnosed the issue quickly and gave me a quote. He didn't have the part he needed on hand but ordered the part and put me on the schedule for Monday. That was the weekend of the hurricane so we had to reschedule for Tuesday. I received my en route text on Tuesday, he arrived shortly after and fixed my fridge quickly. Loved the convenience of booking online and the text updates and reminders.
He took a credit card on the spot so no calling the main office to give the number over the phone. He took care to wipe his feet before coming in the house. This might be a weird comment and maybe it's just me but I've had some interesting characters show up at my house from other repair companies. Randy was easy to talk to, answered all my questions and I mean this as a compliment was just a normal guy.
Joel P.
Jul 26, 2021
Kristen Limerick
Nov 23, 2019
They came to service my refrigerator and the circuit board was failing. The site they looked on didn't have what we needed so they said the office would contact us. All seems good no contact was ever made! Called them several times no call back! So now my fridge died and had so scramble to get a new one! Don't trust this company they come find the problem to get there initial fee and then there is no fallow up! Please do yourself the favor and don't use this company
Christopher Weiss
Mar 02, 2019
I placed a service call on Tuesday 11/6 about 9:30am. Call was answered promptly and an appointment was scheduled for Wednesday 11/7 for a 12-3 service call. What a shock to be scheduled the next day! Received call on Wednesday 11/7 at 11:07 am. Randy (Technician) was ahead of schedule and could arrive earlier than expected if I'd like. Randy was very polite.
I explained that oven didn't light. He hooked up meter to the ignitor and found it faulty (even though it was glowing). He found part on truck. Quoted me install price. He was in and out in 45 minutes. I have a working oven again! Thank you Randy and Appliance Master!
I explained that oven didn't light. He hooked up meter to the ignitor and found it faulty (even though it was glowing). He found part on truck. Quoted me install price. He was in and out in 45 minutes. I have a working oven again! Thank you Randy and Appliance Master!
Amy Harper
Feb 14, 2018
I called yesterday afternoon for a problem with my seven-year-old Kenmore refrigerator. They set up an appointment for today, and Frank came within the promised 3-hour window of time. Everything got fixed, fridge is back to running normally, and Frank was as professional and friendly as could be. Highly recommend. :-
Tom Smith
Dec 29, 2017
