Savage & Son

Mark was a very nice guy. Showed up on time and was very informative. He was easy to talk too and did a great job. I will definitely use Savage and Sons again and request Mark. Thank you Service: Faucet installation

Called Savage on a Sunday for an emergency repair and they literally had a tech to our house in under 30 minutes. Roxy was amazing, did great work and the price seemed far less than I would have imagined. 3 weeks later, there was a problem with the fix that was no fault of Savage or the tech at all. They sent Roxy back out very quickly and the issue was resolved for free with no questions asked. Highly recommend.

Frankly I would give it Zero stars if it was an option. I called early March with a large job in remodeling our master bath. I waited over three weeks for an appointment with Josh who came to see the job to estimate. Josh came, on March 23 and saw saw I needed a shower installation, a washer /dryer installation, double vanities sink move, and soaking tub plumbing removed.

My master had been totally gutted at the time of the appointment. Josh promised a quick return of estimate, said it would mean three days of actual work and once deposit made, work would be scheduled. May 1, 2022 I have yet to hear a single word! I did not get a phone call, an email, a written estimate, or notification that they do not intend to bid on this project.

We had purchased our special toilets from them about $1,800 for two and service installation was good. Guess they do not service unless you buy products? So are they not plumbers which is what I needed? Cannot, would not ever, suggest you call Savage!

Brandon did an excellent job during the whole process. He explained everything to me. Even replaced two cartridges in my tub and shower that had gone bad. Corrected my heat circulation pump position The company that had originally installed it a year and a half ago did it incorrectly. I even called them back 3x to get it working properly. Any issues down the line, rest assured Savage & Sons will be my first phone call. Couldn't be happier with the technician and the results!

After an unavoidable schedule delay the Savage and Son team got to our home and completed a complex irrigation system supply leak (Below Ground) in one day. Very satisfied with the work done including installation of proper components and materials. Service: Outdoor plumbing system repair

First, I want to say that the people I dealt with at Savage and Son were competent and friendly. The person I spoke to on the phone, Kathleen, helped me get my water heater replacement scheduled as early as possible and the installer, Robert, did a great job doing the installation. The only issue I had was receiving phone calls from them. I get many phone calls each day from people asking for money for auto repair warranties, donations or scams and I don't answer them because they have unidentifiable Caller ID's.

I missed two calls (from two separate numbers) from Savage and Son because they didn't have identifying Caller ID's. Apparently they don't know how to set up a proper Caller ID with their phone service provider.

What amazing service! On New Years Eve, Mark came out and saved my day. Water heater related parts were leaking along with other issues. The sweet and friendly person, who answered the phone, got help for me right away! Mark called immediately and directed me on how to temporarily appease the situation and came directly after he finished another job. He was professional and kind with an incredible attitude!

When our toilet flooded the garage they sent someone out right away. Tom was super professional and fixed it in less than an hour! We would definitely use them again. Service: Repair toilet

Good communication is paramount to service that provides solutions to problems and Savage & Son are very good with communication and staying on task. HIGHLY recommended! Service: Repair toilet

We had water dripping from the ceiling and the carpet was soaked through. I called Savage and Son almost in tears. Kathleen in Service was so very nice and helpful. She calmed me down and got someone to us as soon as possible. The person who showed up did what needed to be done in a timely matter. We will never use another company other than Savage and Son, if needed in the future.

Savage and Son is the best plumbing contractor in town. They really take excellent care of their customers and are always able to help especially in an emergency. Thank you for taking care of our emergency today. You guys are the best! Service: Drain cleaning

Once again Savage and Son saved the day. It's just before Christmas and my daughter in law's hot water heater died. With two children at home we did not know what could be done. It truly was a Christmas miracle and we are all so grateful that Savage and Son saved the holiday for our family. Always top professional service and friendly office help with billing and scheduling. Thank you!

I can't say enough about the wonderful service I received from Savage and Son. I was having an issue with my water heater and needed some guidance. When I called Savage and Son, a lovely woman answered and took time to troubleshoot my problem rather than just setting up an appointment. She was spot on diagnosing the issue and was able to get me set up with a repair time.

The technician, Brett, called when he was in his way and arrived exactly on time which I appreciated. He explained everything that he needed to do and went over the cost with me. It was exactly what they had quoted and I was very pleased that there were no surprises or hidden costs. The work was done professionally and in a timely manner. Savage and Son is a union shop and because of that have superior training.

They also have the oldest contractors license which says a lot about how they do business. Dealing with them was a refreshing change from other services in town. I highly recommend giving them a call if you are in need of repairs.

Constant running Toto toilet. Ben quickly diagnosed the problem. Replaced the GMAX Fill Valve, flapper, and supply hose. Job completed quickly and neatly in a matter of a few minutes. Thanks Ben. Thank you Savage and Son. Service: Repair toilet

Always have a good experience with Savage & Son. Courteous, knowlegable and they clean up any messes they make.

I will be a repeat customer This is my third or fourth time using Savage and Son. I could not be more satisfied with their operation. Everyone has always been professional, friendly, and thorough, right down to the smallest of details.

I spoke with Kathleen today after calling 8 other plumbing companies. Kathleen was so nice to put me on the call if theres a cancellation list. The other companies yelled at me they're under staffed due to Covid. Does that mean I should be yelled at? I would recommend Savage and Son.

Robert Hernandez showed up on time, and immediately replaced aerators instead of replacing entire faucet as advised by another plumber. He will be back to make more repairs after I figure out how to turn off my well. Wonderfully pleasant, knowledgeable, and wasn't about selling us new faucets when not needed. Five stars for Robert Hernandez and the skilled wonderful people at Savage and Sons

Roxie was so very professional and courteous. She found our leak and made sure all was working perfectly. We appreciated the fast service for this emergency. We were very pleased with Roxie. Services: Repair faucet, Find & repair leak

Response from Savage dispatcher was excellent and very timely. Technician was at our home an hour and half after my call for help. Robert Gonzalez worked quickly and efficiently to unclog our kitchen sink drain. He explained exactly what he was doing and recommended measures to avoid future clogging. Previous experience with Keith on a different issue was equally top shelf. Highly recommend Savage and Son!

I will certainly use them again. Roxie was fantastic, and took extra care with everything she did. She was there to reconnect our sink and dishwasher after a new countertop install and to install a new faucet. Our counter installers left her with a small issue with the air gap, but she was able to work around the issue, and get everything to work. I would ask for Roxie again, if/when I need a plumber again. She did an outstanding job for us!

Show up on time calling first so I was ready. Efficient, professional did a great job no nonsense. New Toto toilet is one of the best on the market. It fills quickly and flushes good. Service: Install toilet

Savage and Son has always helped us with our plumbing needs since moving here 6 years ago, the basics (toilets flooding from kids, sinks leaking, replacing bathroom sink pipes, etc.). This time we used them for our kitchen remodel and fireplace install (gas line) and couldn't be happier. Their communication, on time showing up, follow through and professionalism was beyond amazing. Easy to work with and highly recommend.

I'm very glad that I went with Savage and Sons to install a new water heater and to fix a few leaks in my home. The reason I went with them was a direct result of a conversation I had with Kathleen when I called with questions. She was friendly, and when I listed my issues and that I might need a new fixture for my tub, she said that I may only need a cartridge.

I thought, now this is a company that I want to do business with. Keith fixed my leaks, and installed my water heater. He was friendly, knowledgeable and efficient. It's such a nice feeling to trust your plumber!

The guy that came out was nice enough. My kitchen sink was clogged and I'd tried everything. He snaked it twice and got it moving. I paid the after hours rate as they had no openings for weeks. I had to get another company to actually clear the clog a week later.

These guys are fantastic. Clean work, affordable, great service and very professional.

Great people to work with! The customer service representative I spoke with on the phone was very nice and they were able to take care of our plumbing needs immediately. When Tom got here he was very pleasant and worked very efficiently and got it done within 10 minutes of being here. I will definitely use them again in the future and recommend them to anybody!

I want to complement Savage & Sons on their excellent employee Ben. He has been wonderful to work with. Ben has diagnosed plumbing issues correctly and has worked to repair them in a timely manner. I like his polite, quiet and efficient work style. Thank you Ben.

If I could give 10 stars I would. I called Savage and Sons after another local plumber wasn't able to remove a shaving can top that fell down my daughters drain. The other company advised it wasn't able to be suctioned out, and drilling down to the pipe was our next option. Yikes! The tech from Savage and Son was amazing! He did some MacGyver tricks and it was out. He even cleaned my shower. Just amazing! Thank you for such amazing service

Excellent service! I had one faucet leaking inside, and 2 leaking outside, that I knew about. Mark found a third one leaking, under the house! I am really pleased with his investigation. He wore a mask the whole time, too.

I can't seem to remember how to get there but they saved my butt again. Thank You

They just fixed a ceiling leak for me, and I have to say that I was really impressed. Previously, they had installed a kitchen sink faucet for me and their service was great. However, with COVID I was in a bit of a panic at having to bring someone into my home to do a repair. First of all, they got us scheduled for repair the same day -- and completed it the same day! Second, the plumber (Ben) that did our work was super respectful of our need to abide by the rules of COVID.

He was even amenable to entering the room with the leak from a back door and carrying his tools down a dirt path to get to it. Lastly, the pricing was more than fair for such quick and efficient service. Thank you Savage and Son! You took my stress over this from 1000% to 0%.

Very good experience with their repair service. I'm now looking forward to using them again for some upgrades.

I have used Savage and Son for well over 30 years when I've bought supplies to fix my own minor plumbing issues myself. The staff is so knowledgeable and always help me to pick out everything I might need for my projects. Recently we needed to do a large project where I work. We used Savage and Son to do some necessary upgrades which also required adding another company into the mix which they took care of for us.

The project was well organized, went off without a hitch, and they got it done in less time than they had originally anticipated. Special kudos to Robbie Janas who did a stellar job with guidance and communication. He orchestrated doing some of the work earlier to minimize the time we'd have to be shut down. He even emailed me some documents I requested on a Sunday.his day off. Absolutely spectacular customer service. I'll continue to use Savage and Son for years to come.

Great service. Fast and kept social distancing without being rude. Got me a faucet he knew I would like and did a GREAT job on the repair! The office even redid the paperwork so my home warranty would recompense me properly! You guys rock! You can get cheaper plumbing but S&S is reasonable and you get what you pay for. I will not have to repair this for a decade :

First time using Savage & Son plumbing and had Ben Hutchinson on the job and he was more the an exceptional technician. Very polite, professional, and broke down in detail the complete job he had done for my property. Quality & clean repair I can count on.

Your employee's driving your vans could try driving the posted speed limit in neighborhoods and STOPPING at stop signs. That would be great!

A shout out to 3 stellar peeps at Savage and Sons 1.)Kathleen for coordinating with the timeline with 2 separate projects -my dads kitchen sink and shampoo sink at my work having one technician bouncing between the 2 projects following up on appts and post appts. 2.)Robbie listened and asked questions with the challenges presented with previous work done earlier this year by a different technician.

He was accessible and fair with the process with excellent customer service with unique circumstances. 3.)Technician Brandon Henson did seamless finish work correcting /adapting safely shampoo sink to a new custom made cabinet figuring it all out and looks great! My dad is super pleased with his work as well. I highly recommend Savage and Sons for any plumbing needs.

We had a broken water main to our house. Kathleen squeezed us in and Tom came out and fixed within 2 hours. Very reasonably priced, great customer service! Will always recommend Savage and Son!

Yesterday Roxie replaced a faucet for me. She was professional, personal, and cared about cleaning up after the job was done. I am a native of Reno and remember when Savage and Son was on S. Virginia Street and know that they have had a long standing exceptional customer service. Thank you Roxie Kay Grady

Reliable, Friendly & Trustworthy! Very reasonable priced and extremely knowledgeable.

Poor communication and even worse quality of work. Highly over priced compared to other competitors in the area. I wish I would have taken my time and sought out a more reputable company to work with.

A great family of Reno Tradition and Service! Above and Beyond!

Best plumbing company in Northern Nevada and the best place ever to work!