Von Tobel Lumber & Hardware

Just went in to shop for a stove for my moms kitchen. I didn't realize they were about to close for the night. No one asked us if they could help us or anything. As soon as we left the store they all came up and left as well. Big disappointment.

We have purchased a new casement window and a Andersen French door for our home. Service is top notch.

Adam at the information center was extremely helpful, found everything we needed and very friendly. Over all great experience

Construction building professional business. All categories such as Quartz, Marble, Corian, and Formica countertops. Even carpeting. Samples available. plus plumbing, wood, paint supplies. Upscale DIY home store.

Very clean and organized. The staff is friendly and helpful. The appliances are extremely limited. Flooring, tile and cabinets are plentiful.

The worst customer service I have ever received. I ordered a window but the customer service guy (Adam) forgot to put the order in. Instead of owning up to the mistake and try to salvage the order, he claims there was some sort of mysterious glitch. Then gives tells me the order will be 12 weeks out. When I called the window manufacturer, they said 8 weeks max.

So another lie. When I went in to get a refund the cashier was about as snotty and rude as could be. She blamed me for the problem. I will never do any business with these people again.

Edited: Came back to order. Waited 50 minutes and there is NO ONE in the whole store that can order for me. Talked to three people, manager is "in a meeting". I was told to make an appointment and come back tomorrow. REALLY? Great experience at Von Tobel in Valparaiso. I had been planning a bathroom remodel for months and was completely overwhelmed by all the options.

What should have been a fun project was becoming something I dreaded. Then a friend told me about Von Tobel and their designer, Danielle. I stopped in and Danielle was able to guide me through, make decisions, and I left with excitement. She made it fun again and now I can't wait to see my beautiful bathroom!

What is their problem with serving veterans? We're building a shelter for female homeless veterans and came in looking for cabinets. Chris Kulik said he could help. We gave him the shelter specs, the cabinetry we wanted, and the competition's quote. He promised a quote asap. 10 days later, we'd heard nothing from him and when I called for an update, he was dismissive and said "he'd been swamped" and "it's hard to do it with people coming in." Seriously, dude?

Within an hour of that call, our Exec Dir received an email with the quote -- 50% higher than the competitor's bid for a lower quality product, and without installation (which was included in other bids). Not one word about the delay. Women friends have told me about being talked down to or overlooked for male customers (I always made a point to wear my grungiest work clothes when there), and Black and Brown friends have told me of being followed closely when shopping. And now this horrible service towards combat veterans. I will not be buying anything there again and will never recommend it to anybody. Instead, I'll warn them off.

Stunning work and great assistance in remodeling our antiquated bathroom. Jenny Kelley in particular helped to keep the project moving and to see that everything was done right. Highest recommendations

We were promised our delivery would be delivered on May 23, 2021 and we hand not heard anything back from them. my husband, who took the day off work to wait for this delivery. called and said said what time they'd arrive.only to find out they failed to get I aches scheduled for delivery. I blame Adam Trinks. You know. being in customer service myself.

I'd say at least a follow up call. Common courtesy call was in due. Only to receive our materials days and days later only because of our complaints. I'm sorry. I usually love Von Tobel, may your prices be higher. but this experience was the worst. Please. work on your follow up and customer service skills. As this could help your business growth and leave a poor review like ours. again, a courtesy call a day before saying the items won't be delivered on the scheduled date should not be hard for ANY of your employees. coming from a sales background. follow up with customers and customers is key IF you want to keep the customer happy. good luck and I hope you learned something

Stopped in, had specific ideas for upscale windows and siding for our house remodel. We were told that we didn't need an appointment, but then there wasn't anyone to discuss pricing with us. Although the salesman was knowledgeable & helpful, he did seem distracted. When we were almost finished a manager(?) came up and asked our salesman if he was about finished because he had an important customer that needed attention.

We said we were finished then we heard the manager introduce the customer to our salesman. The other customer was a doctor. I hope the doctor was going to spend $20k+ to make up for the sales that was lost by us. 4 stars for product knowledge, 1 Star for customer service. Don't go unless you identify yourself as doctor or some other professional title (my wife is a doctor also, but we didn't introduce ourselves as such).

Jim was so helpful with our fireplace.love the one on one this store offers unlike big box stores.

This place is the best. Von Tobel is top notch in my opinion. I have worked with Jenny several times. From picking back splash, to choosing flooring, Jenny provides feedback and help on the hard decisions and makes purchasing and installing a breeze. They are my go to design team/company for my personal home and the new builds I manage.

The worst customer service ever! They act like your presence is an imposition. The prices are three times higher than their competitors, while offering the same product.

Shoppers beware! Do your homework check the prices of competitors before you buy. They do carry quality lines/products but charge at least 35% more for them. They have to "custom order" everything and do not inform you when your custom order arrives. I truly do not know how this store stays in business

We purchased hard wood flooring from Von Tobel's and had their contractors install it. For the most part they did a lovely job. VT measured and ordered the materials for the floor. After installation we had 1 and 3/4 boxes of flooring left over. My husband asked the contractor to return the unopened box and we would keep the opened box. They did not follow instructions and left all of the hardwood.

I called and asked how do we return the additional box of flooring and was told it cannot be returned. Their employee measured and ordered the amount of flooring. They are the professionals and I took their word for the quantity that we needed. I was basically told that it was my fault that there was too much flooring. Now we have an extra box that is heavy and has to be moved.

Because of the weight and the bulk, the box is not moved easily and that leaves us in an awkward position without recourse. It would seem to me that Von Tobel's should take responsibility for their work and be more gracious to their customers

Called multiple times for a window quote and they were super busy, so I decided to go in and bring in my own messurements. After a 1/2 hr someone finally noticed me and was happy to give me a quote, but I still needed someone to come out and look at my house and give me an install price. They came out in the next couple of weeks and said they would email me a quote. Months later, and still no quote.

They already did the work to come out, have emailed them and no response, not to mention I had picked there top of the line marvin wood windows. Too busy for me, not going to give you my money!

The absolute worst customer service in the material buildings. Inside the main building, they're great, but no customer should ever be talked down to and treated so poorly.

There is no better place in Valparaiso to buy lumber for a deck remodel. Von Tobel Lumber is competitively priced, has fantastic personalized service seldom seen in the "big box" stores, and associates whom advise the customer as if the project were their own. High marks.