Aesop's Gables

My husband and I were referred by a friend to Aesop's, especially since the new owners took over. Our kitchen not only looks and feels amazing but the people have gone above and beyond to take care of us and our needs! Highly recommend this place! We will be going back for more home projects we need done!

Our neighbor recommended Aesop's Gables to me and my husband. We have been considering replacing our cabinets and counter tops in our kitchen (it was long overdue), and went down to the Aesop's Gables showroom to get some ideas and ask questions. I have to say, from the moment we walked into the showroom, until our beautiful kitchen was redone, we were treated with the utmost respect and had such a wonderful experience.

The staff is extremely knowledgeable and showed us many different options, making it easier to narrow down what we liked and didn't like. The installers were polite and made sure we were happy with the final product before leaving. I highly recommend Aesop's Gables for anyone looking for new cabinets, countertops, doors, or closets. They do amazing work.

I will always choose to support local businesses. I've bought products from Aesop's since 2000. They installed the doors in my house at Mirabela. I recently used them to install some French doors in my master. My 1 star concerns include, lack of communication, ordered the wrong part and opposed to correcting it, he refunded me, lack of follow through, slow product shipment and now poor installation.

I have sunlight shining through the base of my door. I took pics emailed them twice and followed up once. Was told they converted email systems that's why I got no response. Then John called and let me know he referred it on to the installation manager and he'd contact me. Still waiting 10 days later!

I purchased cabinets from this company through one of their representatives Stephen Alfaro whom Completely took advantage. We waited over three months and he delivered broken cabinets while we were not home and stopped taking our calls for the 2nd install. The first install was done horribly by him and not fixed. Don't pay this place upfront. Be sure you get what you wanted first.

Be cautious of whom installs the cabinetry. This guy claimed to be a master installer only to have the first set of cabinets poorly installed and the vanity fell off the wall. ******Update****** I have all the email proof from which I purchased the cabinets from you all! Ralph Urbina emailed me 5/15/2020 @ 12:22pm with the cabinet design. His email sign off says Aesops Gables.

I had a similar encounter with a woman named Barbara also emailed me and her email sign off states Aesops gables. Are these employees of Stephen Alfaro or Aesops Gables? I can send you all the proof I have of this.

Nick and his team were wonderful to deal with. Very knowledgeable, honest, communicative, and organized. Nick's design renderings were great, and he personally came out to do final adjustments, take care of punch items, and show us how to maintain our new cabinets. Rather than try to steer us toward "standard" or "easy" elements, Nick was eager to get creative and help us create a funky cool kitchen that's as fun to look at as it is to cook in.

Unfortunately, our experience is negative. I wonder if the owner is aware that a designer is turning away customers? We've had a great experience with builder's source in the appliance area, but WOW. We scheduled our in person appointment for the designer to measure. After providing a very well organized spreadsheet of our project to the designer (took 2 weeks to assemble) and discussing our project during the in home visit, we waited patiently for the design.

The designer was behind/busy and apologized for the delay and it was no issue for us. He said it would be sent Monday instead of Friday and we let him know if he needed more time, it would not be a problem. It didn't come in on Monday and we called late Tuesday (not about the design, but to inquire on a question as our electrician was coming). The designer stated he was just about to send the design and did.

The quote received was much higher than anticipated. We've remained open about the cabinet/construction as we didn't have an idea what the project would cost and though we were given an initial average ballpark of cabinet costs, the quote came in about 8K higher. We expected a little bit higher, but not that high. We were considering Merrillat versus Debut series.

We had expressed concern when the designer jumped to the next higher level cabinet line presidential with all plywood construction, many features as standard that we knew we upgrades to Merrillat. We've owned Merrillat prior and were pleased with them but were on the fence about the color and not knowing what we could afford for level of cabinet construction these days, we let the designer know we were worried about a high price and may have to stay in the Merrillat line or the Debut.

He kept saying Presidential was semi-custom and the easiest to achieve our design. Cost could of been addressed we are sure by backing down to Merrillat (a semi-custom line also) or axing a small cabinet area in the dining room. The really upsetting part is in review of design, we saw so many things we had discussed in person with the designer and reflected in our spreadsheet (that we provided before and with revisions after based on design meeting decisions).

We are both very upset to have spent time with Aesops for nothing. We informed the designer it was out of our ballpark and also didn't reflect our meeting. He wrote back asking for our budget so he could ascertain if they could meet our needs. Code word for it you're not willing to do the presidential line, we can't help you. In total frustration, we sent the designer a listing of the long list of things outlined/discussed that were missing/changed.

We are sure the email wasn't pleasant to read because it detailed the issues reflecting a poor quality submission of a first design. In response we received "I am sorry you found the our initial design lacking in so many areas. I don't think I will be able to effectively manage your expectations. At this point I don't feel like we will be a good fit for your project.

Perhaps a different cabinet company will be better able to meet your requirements." Obviously we plan to notify Merrillat to let them know that even though we had positive feelings of them, the designer unilaterally decided on presidential line for us (Merrillat is even listed in our revised spreadsheet as an option) and even the first brand recommended to us by the designer for the standard construction features. Was that a ploy during our initial visit to get us through the door and invest in the process?

At first we were told a few iterations in design, then 8-9 iterations before we even got the first design. Disappointing to say the least and oh, don't worry Aesop's Gables - we will find another designer for what appears to be a very basic kitchen design with what was mostly seeming to appear as standard cabinet sizes. We know Builder's Source is happy to be having our business and we think Merrillat will be happy to have our business as well through another dealer.

Stay away from these guys. They will rip you off. All the owner cares about is lining his pockets for basic work. The staff was helpful and knowledgeable. Unfortunately they work for a crook. Thank you for your reply. Your assessment of what needed to be done was "very inaccurate and not the truth!" The drawer did not require disassembly. The front facing (which was not glued) needed to be removed and reattached.

Your inaccurate statement was something I would expect from a disreputable company. You can make that statement so the review appears inaccurate but that is not the case. The cost was not issue. The issue is you are trying to charge inflated and unreasonably high pricing for very minimal labor and no materials. The drawer was adjusted by a company that does not try and cheat their customers.

It took them all of 5 minutes to make the needed adjustments. My original review for Aesop's Gables still stands for customers looking to be treated fairly and not be overcharged. Stay away from this company.

First time remodeling kitchen, and I experience one of the best customer services from Aesop's Gables. Nick Crandall not only walk us those the whole process, but was very honest with the quality of the different products, and with his experience knowledge answered every question we had. I plan on doing more remodeling through out the house and will be using Aesop's Gables. I will and do recommend them to family and friends. Thank you again for my amazing kitchen

I am very pleased with the services, products, and customer care from Aesop's. We recently built a custom home and they were with us through each step of the way from cabinet installations, to finish work, doors, trim, and bathroom accessories and mirrors. After finishing up with the initial construction and finishes, I called Aesop's back a year later and they installed another set of cabinets and counter top in our rec room.

The counter tops throughout our home are all granite, but I couldn't get the granite again, so when the newer cabinets were installed, I chose a counter top from Aesop's to somewhat match my granite and it looks beautiful. At first glance, you can't even tell the counter tops are much different. Everything was quickly and efficiently installed even when I added extra requests at the last moment. This is a great company and I'd recommend them to anyone.

I have beautiful countertops thanks to Aesop's Gables. The sales staff was great and easy to get in touch with when we had questions. We worked with Barbara Chavez. The owner, Dan Wade, was great. He takes pride in his business. The installers, Josh and Tim, were friendly and professional. They were careful with their installation; did a wonderful job.

And even cleaned up; I was expecting to have to do that. I will definitely do business with this company again for other things we need. If you want quality work done by knowledgeable people, look no further than Aesop's Gables.