Distinctive Tile & Stone

Absolutely outstanding customer service and installation experience. I went into the showroom to see about getting a piece of remnant countertop for a small kitchenette that I was building in an apartment. Gary, Scott and Travis assisted me in selecting a piece, taking the measurements and scheduling an installation date. The price for the remnant and installation was easily $400 cheaper than anyone else in the Puget Sound area.

Upon installation, Edgar (the installer) went above and beyond and installed the countertop and my undermount sink at no cost, even assisted with another bathroom countertop that I had purchased from a big box store. The work was very professional, friendly and fast. A+++ in my book, especially after dealing with other contractors (during my house build) that were anything but professional, friendly and fast. I will be back Gary and Team!

This company is great! I got to see the shop today and state of the art machinery is being installed, definitely investing in the top of the line manufacturing equipment! Great people!

We utilized Granite Gallery for our office kitchenette. Their product is gorgeous and the installation was impeccable! The white solid surface backsplash blends seamlessly with the wall - we love the effect!

Pros: Prompt reply to our request for an installation quote. Helpful salesman. Cons: installation was a nightmare. Never was there a mention that they would cut the granite in our home. They had us bring the sinks to their shop for the fabricating. On the packet of paperwork (aka fine print), on the second page of 31 things to note was a bold "There will be dust during installation". Ok, good to know.

Not "we will be cutting granite in your home and it will cover everything". Not sure if they normally do this, but they did in our case. I even called the salesman to ask about how to prepare. I told him I was going to take the items out of the drawers and such and he said just putting a towel down over the items would be fine. So again, not sure if most installs are in new construction? Ours was countertop replacements.

I found this company on Google and they had great reviews, which is why I went with them. Once I signed the contract, I contacted them to ask about the process and the time frames. I found that I needed to call and ask the questions, but once the install was complete, they finally kept calling me! For payment. We had to completely ultra-clean almost everything in our home; vacuumed, then mopped, same with all the cupboards, walls, etc., vacuumed first, then washed.

All pots, pans, dishes from those cabinets had to be washed, etc. This dust is fine and abrasive! They even wiped the dust out of some of the Teflon pans and marred them because of the abrasiveness. They didn't even vacuum the piles of dust from under the sink! It was unreal.not to mention dangerous to breathe! Would I recommend this company? I'm not sure.

Be warned, ask specifics about how they are going to install. We would have put up plastic sheeting and prepared our home if we had had any idea that they were going to be cutting rock in our house.

This company is outstanding. We purchased from them (1) because we wanted to shop locally, and (2) they had a great price bid. We had the granite and sink installed on a close timeline because we were leaving on vacation less than a week after install. After the first installers left, we realized that the wrong style of sink had been accidentally installed and, while close, did not perfectly match the cut of the granite.

We called GG in quite a panic because of the tight timeline. They had a crew out the very next day to replace the sink. I am totally impressed with not only the quality of the install, but with the amazing customer service, as well. If you are shopping around, DEFINITELY give Granite Gallery an opportunity!

Absolutely amazing! We love our new counter tops! From beginning to the end result, working with Granite Gallery has been awesome! We highly recommend them to anyone, be it for your home or business you will be thrilled with their professionalism, attention to detail, and beautiful workmanship! Thank you Granite Gallery for the kitchen I always dreamed of!

Granite Gallery provided excellent customer service on our recent kitchen remodel and we are thrilled with our beautiful kitchen and bathroom granite counters! Travis was very knowledgeable and helpful with the measuring, and Scott and Gary were always flexible and willing to help. Scott was very patient as it took us a few months to find just the right stone.

Once we found our granite at Design Stone in Seattle, Scott took over from there. Scott shared great ideas on counter products, tile, cupboard handles, sink fixtures, sinks and more! We especially love the softer rounded bullnose edges of our counters. We bought a new bathroom sink from GG, but loved the white large basin porcelain undermount sink we found through Build.com. GG did beautiful work with the install. Javier and team had their work cut out for them because our old kitchen island countertop could have withstood a nuclear fallout, it had thousands of screws holding it down and was a beast to remove.

They persevered and got it out to install the gorgeous island slab of granite. The undermount sink was also challenging, but Javier went the extra mile to make it right. We love our remodeled kitchen (& bathroom) and get compliments all the time, thank you Granite Gallery!-Melanie & Ed Hisaw

After asking around, I was referred to them by a contractor/friend. I had been shopping around and getting quotes for kitchen countertops, and the minute I walked in to see their stuff and meet the staff, I ordered that same day. The customer service was amazing, Gary and Scott were so helpful through the process, Rhonda is so nice and answered so many of my questions, and the installation guys were so friendly and helpful. I have already referred some of my patients, friends and family to them.

Granite Gallery was wonderful to work with for our counters! Gary made sure that we had the exact slab that we'd picked out from the supplier and his team got the measurements and fabrication done really quickly. Rhonda is a joy to communicate with, which is good because we had a lot of questions. The final installed tops are professional and beautiful. I'm thrilled to get to see these counters every day!

Granite Gallery just completed our kitchen counters yesterday and we could not be more thrilled with everything they did. The end results are beautiful. The three workmen were wonderful, friendly and kind to have in our home. Perfectionist in every way. We worked with Scott at Granite Gallery and he was helpful, so knowledgeable and great to work with during this time. Thank you, Scott! We will definitely recommend Granite Gallery to everyone we know! Mine and Mary Ann

Very professional! Either for large scale commercial work -- they had fabricated and installed the entire public area and all suite unites stone work at Tacoma Marriott Convention Center Hotel! -- or for smaller residential work, they took same professional approach, taken pride of their work. Attention to the details, nice finish and still on time as promised. Great people to work with!

Gary at the Granite Gallery just handled a new marble top for my built-in closet dresser. He did an amazing job and I highly recommend this company. I know a few years ago they were having problems but since Gary's taking this over things of really turned around. Keep up the great work!

I started this project while my wife was out of town for two months. She sent me a picture of what she wanted and Granite Gallery helped me recreate it before she came home! The price was fair and there were no surprises or regrets. We ended up going with quartz countertops and an a new sink and subway tile back splash. Thanks Gary! we love our kitchen remodel every day. I did the paint my self but everything else was Granite Gallery.

Pros and cons with our experience. On the positive, we love majority of our quartz countertops. The installation team was stellar! Very professional, and respectful of our home. On the negative, Ashley in customer service misquoted sink cut out price more than a few times, giving a much lower price which helped us ultimately choose to go with them.

After returning home from putting a deposit down the priced was doubled on the estimate. Called to discuss with Ashley, she had an "oh well, not my problem" attitude. Similar to a bait and switch. Once counters were installed, there is a noticeable blurry spot on the largest piece of counter, We were told quartz tends to have less issues being man made, knowing how much counters we were replacing, we felt this was safer to go with over granite, but that didn't work out.

After receiving survey in the mail, voiced our concerns with owner Tim who called 10-24, no offer to fix anything, just a promise to call back on Friday the 26th. Haven't heard anything since. Its one thing if you're buying an inexpensive item, but when you're dropping thousands of dollars, then it's a bit more frustrating.

Would not recommend to anyone! The installers showed up and began demoing my kitchen without even covering up the hardwood floors that had been installed two months prior. I had to ask them not to drag my appliances across the floors. They seemed incompetent and careless in their work. Too many issues to even list. After emailing the owner with my concerns, I received a very dismissive email in return. Very disappointing for a local business.

This is probably one of my most favorite reviews ever. If you're looking to replacing your countertop, vanity top, bathroom shower tiles, etc., put down the phone and run to Granite Gallery, stat. Still reading? I guess you really just want to check on reviews, huh? Alrighty then, here it is. I'll try to sum up to make it easy for you. You're welcome. PROS: Hats off to David B., who is one awesome guy.

He was the one who coordinated everything for us. Apart from the material that we chose, it was the way David patiently dealt with all our concerns that made is go with GG. He answered all our questions without feeling rushed. Well, shopping for counters isn't like shopping for shoes. You can only do it a few times in your life so make it count.

They have some lovely 3cm granite and quartz on Special. Lovely slabs starting at $53 installed for granite. $50 for remnants. Slab room and fabrication were done on site. No delivery charge to Lacey, not sure about other areas tho. They didn't charge extra for larger radius in corners. The other guys that we asked did. GG have 4 free edges that all look top notch.

We were there for approval of template. We modified the shape of our overhang to a more rounded look (also at NO additional cost). Mark, the template guy and David did an amazing job on the new shape. They accommodated our time frame, completed the job before my husband leaves again for training. The demo and install guys, Travis and Javier were great.

Our old dingy granite tile counters gave them quite a workout during the demo but these guys worked tirelessly and were very professional. They made sure that the cabinet bases were structurally sound, the new counters clean and literally sparkling and tidied up the spaces before they left. Travis, you magician. Sometimes I forget where you put that seam. #flawless The white quartz is really lovely. CONS: None, yet. We'll there was one tiny chip on the bottom of one edge that Javier fixed. It's not anybody's fault really.

I just wanted to point it out that no install job can ever be perfect. Tiny chips can happen. SO you see. I'm a gal who won't settle but I am realistic. I paid attention to everything. It was my job to make sure NOTHING was missed. That is why I had all the questions to ask and a list beforehand so David, Mark and the install guys would know what I wanted and they definitely delivered.

We went with a company that we felt confident and comfortable with since Day 1. We would't if we felt otherwise. Common sense, guys. We trusted our gut and went with these guys because we felt that they stand behind their product and the quality of service. Now we know.

Wonderful! I shopped around and decided to go with Granite Gallery based on the recommendation of a friend. I was glad I chose the local company who stands behind their work. A lot of the line items that the box stores ding you for (like nicer edges and finishing) are included in the estimate. From day 1 when we were looking for color options to the last day of installation, Granite Gallery continued to amaze us.

It started with the thoroughness of the office gals who helped us pick out and order our slab, to the owner coming out to help the template guy who had questions because of our unusual design, to the installers who worked tirelessly - paying attention to the smallest detail. Throughout the entire process, Granite Gallery continued to impress us with their professionalism. We highly recommend them.

From Day 1 this company has shown gross incompetence. Its like they have been doing this for a month and are still trying to figure it out. First, they send a guy who has given his notice and quit, to measure and estimate the job, then they have no idea what the job entailed and so had to send out other people to do it all again. Multiple times. The guy who came out to demo had no paperwork and had no idea what was going on.

Their paperwork does clearly state that you are not responsible for plumbing. I understand that. But don't make your clients guess about when plumbers need to be called and for what reason. We are not contractors. We hire you to correctly inform us what needs to be done. Once the decision was made about materials, I had to THREE TIMES reiterate in writing/email the details of the materials chosen because they kept getting it wrong.

When I complained about their mistakes, no apology was ever made. What happened to "the customer is always right" credo? With your business, "the customer is always wrong, or we will try to make sure they think they are wrong when we screw up". Fortunately, I have emails to document our communication that illustrates when they were wrong, otherwise they would never admit it.

When I pointed out concerns about poor quality work, I got defensive statements that it was not their job to fix the drywall damage caused by their employees when the original shower wall was removed. If they were proud of their work, they would fix what is wrong, not say to the customer, "fix it yourself, its not our job". Or "we'll fix it for $75 more dollars" When a customer is clearly as unhappy as I was throughout this entire process, an occasional apology or offering a crappy $75 piece of granite to fix an issue would have gone a long way to improve the situation.

Then when the shower was completely installed, and the plumber I had to call came out to put in the shower head, there were no predrilled holes in the granite to fix the shower head to, and Granite Gallery tried to make the plumber drill the holes. Apparently that "wasn't their job" either? I can't believe that they are still in business with this kind of sloppy, inattention to detail and poor treatment of their customers.

And I and my husband will happily share our terrible experiences with this company to anyone who will listen. If we can spare one family the aggravation that we have endured for the past 3 months, then we will be satisfied.