2 Local Gals Housekeeping

With the amount I paid ($350/2400 sq ft) I thought there would be more done. They did the normal surface cleaning but that's about it. $40/hour per cleaner was not the service I got. Floors still dirty, never cleaned bathroom floor, window sills not wiped down. Just so much stuff missed. I left each of them a tip regardless of the mediocre work that was performed just because I always tip well. But I definitely won't be using them again.

No. Not a reliable company to have clean your home. Half ass work for full price. No thank you!

**Amended** I called this company back after my horrible experience to ask for all my money back, the woman I spoke to was very nice and insisted on making it right; she promised to get people to my house in a few days and they would do a better job. I gave it a chance and was pleasantly surprised. They did pretty good the second time and multiple people came to clean. So they fixed the mistake pretty well.

I have used this company for two of my homes. In Dec. of 2020 the girl I had for 5 years quit. I loved her. I had just bought a prepaid package which I always did for close to $1000 dollars. I will start there and say DON'T PREPAY! I say this because I was not happy with the replacements. The first replacement girl called in sick after the 1st cleaning, the second girl had an emergency and moved away, the third girl was late for the first cleaning and was overwhelmed by the job.

I only have them clean 4 bathrooms. I'am the type of person that cleans before the cleaning people come. The owner Ron would not call me back or refund my money. The two office girls would always have to deliver the bad news no matter what it was. I was upset after 5 months of pleading for a refund to hire another company which I had found. The final straw was we were on a business trip and I get a text that the 3rd replacement was coming with a partner and what was my priorities if they didn't have enough time?

Well they didn't like hearing the truth. The owner Ron sent an email stating he was refunding the money (which was not the full amount) and to never call them again. Plus turned it around on me that I was the bad guy for getting upset. The only reason I used them originally was because they would handle lining up girls when they would quit. In the end it was very frustrating and time consuming to have several different girls.

I was lucky having the one for 5 years. All of this could of been avoided if they would of just refunded my money and let me hire who I wanted. This was not our fault! I tried 3 different replacement girls. If we were so bad why did the one stay for 5 years? We keep getting notifications to vote for them for best of state. I don't agree! I think if we had gotten a phone call from the owner in the first place it would have avoided a lot of problems. He is too busy being a Realtor or as we were told on vacation. Not the kind of companies we want to be affiliated with. We have parted ways!

I have been giving this company too many chances. They have broken items (crystals on a brand new chandelier and chipped a new mirror) and denied it, scratched surfaces on nice wood furniture, cleaned just around the edges (not even moving rugs or knick knacks) and forgotten to mop floors. Last week, the woman who cleans my bathroom spent most of her time talking to the other lady who was cleaning my kitchen.

They don't work their full scheduled hours and leave early. They clean through the middle, which shouldn't be the case with the prices they charge. This week they asked if they could move weeks and days around because of the holiday. There was such a mix up on rescheduled days and hours that I finally cancelled. I pay for help because I don't have time to do it myself. I wouldn't hire this company and am sad to say I stuck with them as long as I did. On the lookout for something better.

DO NOT USE THIS COMPANY They moved so slow and took 1.5 hours to clean my master bathroom and my kitchen only and neither were that bad. I think one of the girls didn't think I could hear them and she mentioned she was sick. Don't show up to work if you are sick. I called to complain and yes I am upset so I was intense and I did swear once and the lady hung up on me.

Prior to doing so, she said it wasn't fair for the girls to not get paid so I would still be charged the full amount for the time they were here. When your employees do a poor job, you do not charge the customer for your employees' poor performance. I was in a bind and my usual cleaners were not available. Even the first time I had my usual cleaners come, the house needed a deeper cleaning than this and they still did everything in two hours.

There work is mediocre. They come & clean my company's office once a month. Not only are they super loud & disruptive but they dress in the shortest shorts possible. & when I've paid for two hours they are there for about 45 minutes. Super unimpressed with this company Update: I'm keeping my original post because I want others to know why I'm only going up to three stars.

Recently they changed who came to my office, I don't know her name but she kicks ass & so does her partner. I've been super happy with it recently, they are super kind & respectful. If it's possible to request people I would suggest whatever the girls name is with the blue hair. She's awesome & so cute. & she is the sole reason I'm changing my review.

The last two times, I couldn't be home when they were here. Both times I found that everything was done. But I couldn't see anything extra that they did to make it two hours.

Aubrey really went above and beyond, even doing some much needed organizing in my kitchen. They’re not outrageously priced either.

My advice would be to save your money and clean yourself, or hire your 9-year-old niece to do a better job that 2 Local Gals did at my house. I had such a disappointing experience with 2 Local Gals. I paid $510 for a deep clean of my house (blinds, baseboards, inside of cupboards, oven, the whole shebang), and came home to a really subpar job. I had saved up for months to treat myself to a deeper clean than I had the time/energy/ability to do myself and ended up with a job about as good as a committed 8-year-old could do.

I took photos and called. The customer service was poor. The woman I spoke with said, "I know they tried really hard to do a good job, " and acted like I had impossible standards, or something. There were visible pieces of dirt on my living room floor, streaks across my TV, and some of what I specifically paid for (inside of cupboards) hadn't been done at all.

The woman I spoke with at 2 Local Gals offered to have the cleaners come back, but I could already plainly see shotty job they did and wasn't interested. I ended up getting a mere $40 back (thanks) and vowing never to use this company again.

So the cleaning itself was good, but it's fairly expensive and seemingly random things weren't done. My house is 2000 sqft, maybe slightly bigger. The regular cleaning cost me $230 For some reason the kitchen was very clean except the floor, which didn't seem to have been mopped or swept. My kitchen table was in the corner of my dining room (lol) it's not super heavy so it wasn't a big deal.

The dining room chairs weren't wiped down, still greasy from my toddler's lunch before the cleaners arrived. I had done all of the dishes but one pan, which was still in the sink. A lot of stuff, such as the dining table, was moved and not put back. My cat's water bowl and food bowl, the storage container of diapers, some curtains, pillows, my bassinet, small stuff like that. The housekeepers were very nice and I will say that the top floor of my house is really REALLY clean. I would recommend this business as a back-up

Make sure they come over and give you an estimate. I made the mistake of describing the number of rooms, square footage, etc. They estimated 6 hours (2 people for 3 hours). Within that time, the two individuals cleaned one bathroom, one bedroom floor, and 75% of a kitchen. These are all small areas. The entire home is only about 1,300 square feet. I'm sorry, but within that time, they should have been able to do so much more! I guess it's all relative depending upon how hard they work. In my estimation, they should have cleaned much, much more. Unhappy customer.

No stars worst job ever never use them they do not do what they say they will do and I have the pictures to prove it! And they charge way too much for nothing done.

Gloria and her team do a fabulous job on our house and always go the extra mile to make sure everything looks great.

***STOLEN Jewelry*** and 2 Local Gals did nothing and didn't apologize. No kidding, I had my jewelry stolen and pawned by one of their female employees that had been with them 10+ years, and is still with them - NO - you read that right 2 Local Gals did not fire her. She stole from me not once, but on multiple occasions - it wasn't until my deceased mother's ring went missing that I knew I wasn't loosing my mind and that she had stolen all my missing jewelry. AND she admitted to the police that she stole and pawned my jewelry when I filed a police report.

This woman cleaned my house for a year once a week with my small child in my home. I trusted her. I thought I knew this woman, I mean we would chat and share things about our lives. But honestly I was happy when she admitted it to the police and confessed, what really made me mad is that 2 Local Gals did nothing - in fact they lied to me and the police officer saying that they had confronted her and that she had denied stealing anything from me.

It wasn't until the police officer confronted the cleaner that she confessed and said her employment knew and they were helping her through drug rehab - only then did 2 Local Gals come clean. They said it wasn't their fault - they weren't responsible for her theft. They also denied me access to their insurance company to make a claim. Yes they were great at cleaning, but hiring and continuing to employ dishonest employees is not a company I would ever recommend.

I hired this service to clean an empty house before I moved in, as I had some work done on the floors. You would think that without any furniture, I would find my house spotless! WRONG! $180 later, the floors were dusty and dirty, they hadn't even touched the windows or window sills; the ceiling fans were filthy, as were countertops, drawers, sinks, shower, tub and closets!

Nothing had been cleaned! I called one of the owners to complain. She said she had the flu and wasn't familiar with the work that had been done but that she would call me back the next day. A week later I called her back. She still complained about being sick and confirmed that indeed, they had "ran out of time." When I asked her to explain to me exactly what they HAD done in an empty house, after charging $180, she stated that they should have left me a note explaining what they hadn't had a chance to do.

I didn't need a note! I could see clearly that I had been majorly ripped off! After I told her that I had photographic proof of the filth that I encountered (not all of it due to the work on the floors but old dust bunnies and food particles) she offered me a "discount" to come back. Seriously? These local gals have a thing or two to learn about customer satisfaction and professionalism. Don't waste your hard earned dollars and do it yourself!

2 Local Gals are by far the best housekeeping service in northern Utah. It took us months to find them. It seems all the name-brand services in the area either employ "water-only" methods, or women who come in smelling like a bar and start breaking things, or girls who just sit in the rooms for 30 minutes and call them clean. While we did have to correct a few lapses over the years as staff changed they have consistently kept our house clean and tidy.

Way too expensive for the light cleaning they did! I called and told them I need some deeper cleaning done and they charged me $35 per hour! I thought ok they will clean it well. Not at all! Took 6 hours for her to lightly dust vacuum and wipe down counters! $200 and my house is still dirty! The girl also had an attitude as I asked her to Clean a specific room first so I could work in there and she refused saying I messed up her system. This was my first time hiring a house cleaner and I was very disappointed and I use to clean hotels and houses and I was good and fast but I recommend going somewhere else!

I think that we all are picky about cleaning and can always find something wrong unless we do it ourselves. However, walking into my house and having the entire house clean at the same time like I used to be able to do before the start of the week, was so nice! The house looked awesome and they did a few extra touches that I didn't specify. I won't mention the small things I would have done better because the rest was so awesome and they will get those next Monday! I am excited to have them every week. Not to mention how nice the ladies were and I totally trusted them.

Sorry but I actually wanted to give a 0.5 star to this housekeeping service. I heard this company was acquired by glover and we usually do our cleaning through them and they do a awesome job but when we scheduled it this time for some reason they transferred it to this company and when they sent someone for cleaning they did not do a great job. I felt I could have done a better job. I had to end up cleaning some time after they finished(imagine that ) and they are actually supposed to be a professional housekeeping servicing company