Casey and Renee Gibbs have devoted the last 35 years of their careers to the spa, hot tub and sauna industry having established Spas by Renee in 1978. Over the years we have been committed to the education and development of our business. When you select one of our spas for your home we are confident that we have provided you with a product that will give you years of enjoyment, hydrotherapy and service.Blending your purchase into your environment is our goal and throughout the years we have won design awards accomplishing that goal.
Services
SilkBalance also works to neutralize odors, including the harsh chemical smell and feel associated with necessary sanitizers such as chlorine and bromine. SilkBalance is a patented, proprietary formulation designed specifically to produce silky soft, balanced spa/hot tub water and eliminate the need for excessive chemicals.
Available on all Highlife Collection and Limelight Collection spas, this easy-to-use salt water system eliminates the worry of keeping spa water clean, clear and sanitized for a full year.* With just a little salt in your spa water, the system generates chlorine automatically so you'll spend less time measuring and adding chemicals.
Spas By Renee's commercial projects include fill and drain bathtubs, saunas, steam generators, spas and swim spas. We have many successful commercial projects in the industry and are very selective in choosing our merchandise. Our spas and tubs are pre-manufactured prior to delivery. The concept of factory prefabrication has won world wide recognition throughout the construction industry for its ease of installation and flexibility of design.
Reviews (18)
Crystalyn Masterson
Mar 22, 2022
KC was very knowledgeable and helped us solve many issues. He had the correct element and probes we needed so we could rebuild our heater. The filters we had were out of date, but the newer models he suggested fit perfectly. He answered all my questions and provided insight on how to do the repair ourselves, saving us a ton of money.
Tina Bueno
Sep 11, 2021
Amy C.
Aug 09, 2021
Wayne G.
Feb 15, 2021
Super awesome made in Finland spas with real cedar wood that get to 194F and kill viruses bacteria and cancer cells! Studies show a dramatic reduction in death risks! They also provide awesome same day repairs if needed and stand behind their product! You get what you pay for spend the extra and get quality!
Matt D.
Aug 08, 2020
Anna A.
Jun 12, 2020
If I could give zero stars I would! I think this has been the worst customer service I've received in my 30 years of living in Las Vegas. There is NOTHING that this company did well or right. We inherited a spa from this company when we bought our house. Bob, the guy that always answers their phone, is rude, is not helpful, is reluctant to resolve any problems or have a tech come out.
I don't understand why he isn't able to schedule techs. But when I called because my spa won't heat up he didn't want to send a tech out. Then he said a tech would call me to schedule in a few days. The tech never called. I called back and they said they've tried to schedule with me. I let him know I've never received any call from them.
Then the tech calls after a week and says he'll be over in 30 minutes. I wasn't even home or had the spa filled. Then they said they could have charged me for that but they won't. Gee thanks! Then the tech said he'd be over the next day and never showed up or called. My husband called the owner today who told him there's no one qualified to fix the heating element on their spa. Wtf?
This is after we spent $800 on a new control panel 6 months ago! I absolutely feel like they ripped us off for $800 and our spa still doesn't work! I will NEVER buy another spa from them and I would NEVER recommend them EVER!
I don't understand why he isn't able to schedule techs. But when I called because my spa won't heat up he didn't want to send a tech out. Then he said a tech would call me to schedule in a few days. The tech never called. I called back and they said they've tried to schedule with me. I let him know I've never received any call from them.
Then the tech calls after a week and says he'll be over in 30 minutes. I wasn't even home or had the spa filled. Then they said they could have charged me for that but they won't. Gee thanks! Then the tech said he'd be over the next day and never showed up or called. My husband called the owner today who told him there's no one qualified to fix the heating element on their spa. Wtf?
This is after we spent $800 on a new control panel 6 months ago! I absolutely feel like they ripped us off for $800 and our spa still doesn't work! I will NEVER buy another spa from them and I would NEVER recommend them EVER!
Philip Peterson
Mar 18, 2020
Whhhat!? it's not that I wouldnt fully recommend SBR, but when I called approx.10 days prior to have my spa cover replaced (quoted approx. $450) and 4 jets (quoted approx. $20 ea), I was figuring on an approx $530 invoice. But when Jed called to say he was enroute while I was at work I was told he'd do the service and leave invoice inside my back door.
To my surprise I get the invoice for $704, including fees that were never even mentioned! Shame on me for not getting a full quote or doing my own research prior because now I'm finding same or similar covers retailing approx $289-$320 online w/ free delivery and jets from $8-15 online and at other hardware stores! The profit alone should have covered the $95 Technical Service Time and $30 Service Call Charge that were both extended, nor mentioned, to me! Ouch!
To my surprise I get the invoice for $704, including fees that were never even mentioned! Shame on me for not getting a full quote or doing my own research prior because now I'm finding same or similar covers retailing approx $289-$320 online w/ free delivery and jets from $8-15 online and at other hardware stores! The profit alone should have covered the $95 Technical Service Time and $30 Service Call Charge that were both extended, nor mentioned, to me! Ouch!
Susan R.
Feb 21, 2020
Even though more money than a big box store, I purchased a spa from here hoping for small store customer service if ever needed. Well the unit started leaking during the warranty period and they managed to avoid completing the service (too busy, next week, oops forgot, short staffed, etc) until after so they could use the "out of warranty" card and try to charge me $1000+ to fix it. I now have a useless spa. Don't let their humble appearance fool you. Stay far away from these crooks.
Dennis M.
Sep 20, 2019
I had an older Hot Springs Spa that I brought down from Lake Tahoe when I moved to Vegas. Given that I was told that Spas By Renee could help with problems. Had a couple things go wrong over the past couple of years. Called Spas by Renee and got great service in a timely manner. After 14 years of having this spa things were slowly breaking down. We went into the store for the first time and looked at new spas.
We got the same model we had. It's been 3-4 months now and for we paid for the newer spa I'm feeling ripped off. Same model was now almost double the price and it pretty much sucks as compared to the old model we had. I don't know what Hot Springs was thinking but they have totally screwed up a good thing. Not to mention they make you dependent on using their chemicals, having to buy some stupid osmosis thing every 3-4 months, re-arranging the jets in the tub and adding a remote control.
The remote is pretty useless since you need to leave it on the cradle on the tub all the time. The battery is only good for 6 hours. What a waste. They could have kept the old buttons on the side of the tub. Don't really care about the color of the lights changing either. For service, Spas by Renee does good work although parts they replace can be had online for sometimes less than half the price. It's unfortunate that they sell Hot Springs Spas. As of now I will never buy another Hot Springs Spa or bother going to their store.
We got the same model we had. It's been 3-4 months now and for we paid for the newer spa I'm feeling ripped off. Same model was now almost double the price and it pretty much sucks as compared to the old model we had. I don't know what Hot Springs was thinking but they have totally screwed up a good thing. Not to mention they make you dependent on using their chemicals, having to buy some stupid osmosis thing every 3-4 months, re-arranging the jets in the tub and adding a remote control.
The remote is pretty useless since you need to leave it on the cradle on the tub all the time. The battery is only good for 6 hours. What a waste. They could have kept the old buttons on the side of the tub. Don't really care about the color of the lights changing either. For service, Spas by Renee does good work although parts they replace can be had online for sometimes less than half the price. It's unfortunate that they sell Hot Springs Spas. As of now I will never buy another Hot Springs Spa or bother going to their store.
Abby H.
Feb 15, 2019
Used Spas by Renee to service an existing, above ground spa at our new house. The initial phone call and service call went great. However, a couple days after the first service call, the spa was having issues, so we called to have them come back out. First phone call was on Friday afternoon, saying we'd get a call on Monday on when they could come out.
No phone call. Followed up on the following Friday, spoke with Casey and he said someone would be out around noon on the same day. No phone calls and no one showed up. Called Saturday and spoke with Casey, who told me they got in a large shipment of spas they had to unload the previous day, although no one communicated that to us the previous day when they were supposed to come out.
I asked when they could come back out, and he said Monday. Monday comes, and Spencer (tech) shows up to service, finds a couple things that need to be addressed and we set a date for him to come back out on Thursday to install the items that needed addressing. Thursday comes, and it's raining. No one shows up, and no phone calls. We call the store Thursday PM to follow up on when they're coming back out, and no one has any information.
On Friday, Spencer calls saying they were unable to come out yesterday due to the rain, which I understand, but no one was able to call us and let us know? The customer service is abundantly lacking with this company. I hope spa sales are going strong, because this company won't be able to last based on servicing spas alone. I would highly recommend calling someone else. Save yourself some time and aggravation.
No phone call. Followed up on the following Friday, spoke with Casey and he said someone would be out around noon on the same day. No phone calls and no one showed up. Called Saturday and spoke with Casey, who told me they got in a large shipment of spas they had to unload the previous day, although no one communicated that to us the previous day when they were supposed to come out.
I asked when they could come back out, and he said Monday. Monday comes, and Spencer (tech) shows up to service, finds a couple things that need to be addressed and we set a date for him to come back out on Thursday to install the items that needed addressing. Thursday comes, and it's raining. No one shows up, and no phone calls. We call the store Thursday PM to follow up on when they're coming back out, and no one has any information.
On Friday, Spencer calls saying they were unable to come out yesterday due to the rain, which I understand, but no one was able to call us and let us know? The customer service is abundantly lacking with this company. I hope spa sales are going strong, because this company won't be able to last based on servicing spas alone. I would highly recommend calling someone else. Save yourself some time and aggravation.
Larry H.
Dec 05, 2018
Mark R.
Oct 04, 2018
We bought our hot tub from Spas by Renee in March 2015. The customer service and professionalism of the staff are excellent. We have had a few minor issues over the three plus years that we have had our spa and these minor issues have been addressed in a timely manner. Spas by Renee stands behind their products and "goes the extra mile" to ensure customer satisfaction. Thanks to Casey, Spencer, Kelly and Jed for your excellent service and attention to details.
Debbie S.
Jul 24, 2018
Just had my new spa installed - Bob my salesman was so knowledgeable. Spencer did such a thorough job on in installation on such a hot day. Bought the cooling option as well. Now I am able to use the spa since my illness required the water to be cooler than warmer. I would of not purchased a spa if that option wasnt available but do to their advertisement in the paper I was informed that the water could be cooled. Thanks again for carrying such a unique spa and making it a great purchase.
Michael T.
Jun 26, 2017
Casey is the man. He fixed an issue on my top load filter cover in five minutes and I was back out the door on my way home and got my spa up and running again. I love 30 mikes away from Spa by Renee but would drive there again in a heartbeat for any issues that come up. Just want to say thank you for the quick help and the smile it took me out of my bad mood and reminded me that this issues was small compared to the larger picture
Sandra Valentine Lopez
Mar 24, 2017
Glenn W.
Mar 10, 2017
Clint Gibbs
Apr 25, 2016
Joe S.
Jan 04, 2014
I bought my Hot Tub from them over 9 years ago. I have always found them to be honest and helpful when I have any questions. Bob is very knowledgeable about the spas they sell and is one of the most honest and patient people I have ever dealt with. I tend to ask a lot of questions because I enjoy understanding everything. Recently, Bob helped me solve a problem, that another Spa company couldn't seem to get right. Unfortunately, I had to go to the other company as per my Home Warranty company.
