With more than four service trucks serving Smyth, Wythe, Grayson, and counties beyond, we make customer service a reality, not a slogan. Our service trucks are fully stocked and equipped to service our many customers' equipment needs. Our experienced service staff is trained in all phases and types of heating and cooling equipment. Our service staff is constantly attending classes thereby updating their knowledge with the ever changing high tech equipment and system design. All this is to better meet the needs of our customers.
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Custom Air, Inc. is a leading heating and cooling contractor specializing in high-efficiency heating and cooling equipment, air quality and duct cleaning in the counties of Smyth, Wythe, Grayson, and beyond. Custom Air was founded in 1993 by Brian K. Reynolds. Brian has over 30 years experience in the HVAC industry in both heavy to light commercial and residential equipment. Still family owned and operated, we have grown to be one of the area's leading heating and cooling contractors second to none.
Our team is committed to providing your heating or cooling needs with the best service possible. We believe you owe it to yourself, your family, or business to use a company that is second to none for installation, maintenance, and repairs. Brian is a 1982 graduate of the Smyth County Vocational School where he studied Industrial Maintenance mechanics.
Today's heating and cooling equipment offers advanced technology and systems to dramatically improve energy efficiency and the comfort level of your home. We also offer technologies to help protect your home from fire and natural disasters as well as the electronics in your heating and cooling equipment from electrical surges.
Your home should be your safe place, but is your inside air dangerous to your heath? We offer a variety of indoor air quality products, each of which target and combat numerous indoor air pollutants. Our indoor air quality products will help you maintain a clean and healthy indoor air environment, creating a safe haven for your family.
Reviews (6)
Matt Graybeal
May 15, 2021
Had them out to my house in May give me an estimate and a diagnosis, gave me a diagnosis supposed to call me back about an estimate on how much exactly it would cost never called. So I didn't pay, came to my house today demanding payment, Not sure what company in the year 2020 doesn't accept credit cards apparently only cash or check.
Lynda Helton
Feb 10, 2021
Brian, Stuart and their team were great to work with as we were replacing the HVAC in an older home we were renovating. They worked with us on options to meet our specific budget and space needs. Everyone who worked on this project was very polite and knowledgeable of the specifics of the project. Thank you for a job well done!
Megan Blevins
Dec 29, 2020
Had difficulty with both the technician and the manager to the extent that I had to hire a different company to finish the job. Custom Air would benefit greatly if they had any concept of "The company works for the client, the client does not work for the company." Custom Air came out and didn't do what I asked and then argued with me about it, so I had to call another company to come out. The other company did exactly what I asked, the unit was fixed, they got paid on the spot and received a fantastic review from me.
Sharie Sparky
Apr 12, 2020
William Totten
Jun 06, 2019
Leah Prater
May 06, 2015
Custom Air installed an air conditioner for my home. They arrived in a timely manner and made sure the job was just right. They went the extra mile to ensure that I was pleased with the job. Great job to Kevin and Denton and also to Brian. I am very pleased with their service and would recommend them highly.
