Carpet Shop

The guy came out this week and did our floors. I think his helper got sick and couldn't work but instead of rescheduling he stayed by himself until it was finished. He worked until around 9:30 pm just to finish! Unreal! Much respect to the Carpet Shops! Our floors look great and we will always call The Carpet Shops for our flooring needs.

Where quality and excellent customer service really counts! The carpet shop really delivers. Ruthie was beyond the best in her customers service skills in choosing my recent selection. I had a rather large area in my home where kitchen lead through to a foyer and other rooms I was told by a large competitor that the pattern and print, of my choosen selection could not be done in my floor plan Ruthie assured me it was an option, and that it could be done, her expert opinion sold me on original decision.

The installer Jeff Hancock was top of the line his precise and installation knowledge completed to perfection the installation that the carpet shop competitor said could not be accomplished. If you want old school, modern knowledge, customer service Ruthie should be your only choice. If you want quality, exceptional well calculated installation of your purchase Jeff is the one and only Thank you carpet shop for the individual expert attention excellent customer service from purchase to installation

If there is one flooring business I can recommend on both a professional and personal level - it would have to be The Carpet Shops of the Roanoke Valley. As a female in the design and construction business, I know how important it is to have a great selection of products and price points but you also have to have the right team(s) to install it. The Carpet Shops has this all under one roof.

And if they do not have a specialty item you may have heard of or seen in a magazine - Ted and Ruthie will research, discuss with manufacturer reps, and do what they can to find it or find a locally sourced alternative. And Robert's team of installers can work in tight spaces with tight timelines! They are environmentally conscientious, from store to floor, and have been great partners on Carilion Clinic's logistically and security sensitive commercial healthcare projects.

I am sure that same care transfers Across all their customer base. I love this company and their top-notch staff and will tell you - If you build, you should build with The Carpet Shops as part of the new construction or renovation team. They have been around for many many years and have always supported Roanoke and surrounding community efforts in addition to the good works in their profession. Hats off to you Ted and Ruthie! Submitted by Tanya/Carilion Clinic Project Management

I'm new to the area and was referred to The Carpet Shops for my flooring for my new home on the lake. For me, first impressions matter. The staff responded in a manner that made we want to partner with them on my project. The icing on the cake was Ms. Ruthie. She's one of a kind and her spirit, knowledge, and down home feel is indicative of what the The Carpet Shops represents and live by. From my vantage point.they suit my needs and I believe they will suit yours!

The carpet shop was extremely helpful in creating the correct choices for the floor coverings. Very satisfied with both. Ruthie is just excellent to work with. I had problems with installation that we worked out with no problem.

The Carpet Shop. They have a great show room and great product we had some Luxury vinyl tile put in are home Ruthie was very helpful they treat u like family what a pleasure working with Ruthie she really knows her flooring and the installer are very polite and they did a great job installing my floor Thanks a lot for all the help

The quality and initial service was great. However, the installation and end result was extremely poor and disappointing. The seam through the center of the room is beyond obvious and the first thing you notice in the room. For the money The Carpet Shop charged, save yourself and go elsewhere.

I have done business with The Carpet Shops for more than 20 years. In that time they have done work for many friends, business associates and family. I have yet to have a reason to complain. The staff there are always knowledgeable and helpful. The installers have continually been prompt, courteous, and excellent workers. I will continue to recommend The Carpet Shops to all those who desire a great deal and wonderful service.

I am a Project Manager for a construction and renovation company and some jobs get thrown on us with no luxury of a good schedule. I called normal contacts for carpet install in one room and got no where. I called a couple other places and didnt get a call back and I came across Carpet Shops and they literally found a way to rearrange their schedule to fit me in.

So initial walk through for job on a Friday with a Wednesday deadline call on a Monday get carpet in on same day and even better carpet installer made floor repair happen. Clients happy, realtor was ecstatic and I was blown away with them. Great customer service and super friendly and excellent workmanship. My new go to for all my flooring needs. Thank you Carpet Shops.

This was a truly great experience. I was removing white carpet from a patio home with a cement slab. The great choice of which flooring option to go with was made unanimously by 5 people at different times. Admittedly there were manufacturing delays, but we were kept in the loop of the delays and reasons they were happening. Installation went flawlessly and we now have a Home Beautiful floor that blends in well with everything.

My wife and I are most happy with our new carpeting. It is better than we had hoped for. Your installers were very professional, even with delays in installation due to product quality. The product quality was a manufacturer oversight. Overall we are very happy with your entire staff. We will be back in three future and will recommend you to friends and relatives.

The Carpet Shops came to our rescue after a botched vinyl flooring job and poor service from a big box store. Ruthie and the Carpet Shops staff turned a bad situation into a beautiful floor in short order and just in time for the holidays. Their attention to detail and personal touch made working with them a pleasure. They also handled our carpet installation two years ago with the same professional service. We'll be using The Carpet Shops for all our future needs to get the job done right the first time.

Wonderful from start to finish. Ruthie was great to work with. The quality is way better than the carpet we were looking at in the box stores, for the same price. The install went great, Jeff and Eddie were awesome and committed to doing a great job. Not only happy with the outcome, but they worked with us, to make sure that we could break it up into multiple "jobs" saving us money and working on our reno timeframe!

This place is the biggest joke EVER! Rude customer service from the guy with the glasses. I think he is the owner he must be from another planet with the prices he quotes! The only sales associate around that was helpful was the girl with the black hair. She was respectful, answered all my questions and when I needed a quote she went and got the guy with the glasses and he was so RUDE!

And who is the lady on the phone laughing it up instead of helping the other customers in the store! I will NEVER go back to "The Carpet Shops" and Never refer family or friends! BEWARE!