Southard

We've been looking for a company to replace our existing sliding glass doors because they were put in incorrectly and our first few steps to having this done have been painless, thanks to Renewal by Andersen, specifically Greg Johnson. My husband and I got the information we needed and enjoyed the genuine friendliness of Greg and so far all of our customer service experiences.

We ordered our custom door and are excited for the next step - installation! I feel confident knowing the product, the timeline, and the number to call should I have questions.

Worst mistake ever Ordered 14 window replacements and two 2 door replacements. Install was a big challenge on a near 200 year old house. Excellent work on the tear out and install of the windows. I do feel like it was a lot of work for just a 3 day install. Seemed like the end was rushed and noticed afterwards some things that got missed. Doors came from the factory (out of the box) with loose hinges and bent brackets.

This caused a lot of squaring issues for the installers. Biggest complaint is the time crunch for so much work in so little time and the dings and dents on the front door. Overall still a major improvement to temperature control, sound isolation and appearance. 3/14/2022 update. Still waiting over a year and half now for the screen door instal, which was scheduled and rescheduled 3 times now. Overall, downgrading to 3 star. Doors and windows are great, service and organizational awareness is near zero. Sending crews out to fix/install hardware for a door I don't even have yet/ can't find it/or not sure what's going on. Waited several months for a rebuild and finally called them to get an update. Responded with oh we've been trying to get ahold of you to let you know its done, but clearly no communication was attempted.

I received absolutely no call, voicemail or email to the arrival the the reorder. 5/15/2022 After several calls to fix a door that was incorrectly hinged and installed while I wasn't home, I have received no return call or services to correct the issue. The silver finished hinge and guards clearly are not color matched to the black finish. Months of waiting for a reorder, the incorrect door was installed while I want home. prior to this two service attempts to instal "hardware" or " repair" for a door that was never installed.

Clear expectations over the phone of what the order was and or should have been. Photos are they deem as completed work since I have made several calls for service with no response. I do suggest for large projects do not use this service. Corrections of issues is unlikely to happen.

This was a good experience. We replaced the windows on the sun-facing side of the house. David Ables walked us through the options-spent about 90 minutes with us, as I recall-and suggested a different style of kitchen window that we love. A father-and-two-sons team completed the installation with a great attention to detail. I particularly appreciated that the installers took the time to show me where there was some wood rot on the subflooring. Replacing that was out-of-scope for the Renewal by Anderson project and we will have another contractor come in and fix it, but I appreciated how Gary let me know of the issue rather than simply fixing his part and ignoring the rest.

Renewal by Anderson did a fantastic job in replacing the windows in our home. From the very first steps with Kevin Mahoney our sales person, the professionalism and pride of the company really stood out. The quality of work by our crew, led by Steve was amazing. Thank you! Service: Window installation

We replaced two deck sliding doors and two windows. Danny came to our home to provide the estimate and answer any questions. He was professional and courteous. He did not pressure us in any way and was very knowledgeable. John, Tom, and Levi were our install team. They were great, they were professional and knowledgeable. Their work was excellent quality, they cleaned up everything, and were responsive to all of our questions and needs. 10/10 would highly recommend!

First of all, before I got adopted, my last name was Atkins. One of my installers had this last name. Then after I got adopted, my last name changed to Clark. The other installers last name was Clark. SUPER weird. Good experience with my sales rep Jon Gerlach. Nice guy. My installers, Tyler Adkins and Tim Clark, were great. Super quick and cleaned after themselves.

The only thing I would've wanted was for them to get here a little quicker because I've been freezing in my house for a little under 3 months. They did however get here quicker than they told me when I signed up so I understand manufacturing times. All-in-all, happy with Renewal by Andersen. 5/5 recommend the guys I worked with.

If possible I would've left higher than a five star rating. Renewal by Anderson and the people who work with it are phenomenal. I have never seen such well-made and beautiful windows and doors. Could not of asked for more proficient, professional and friendly service from our rep and installers. Special shout out to Jon Gerlach, who is our sales rep.

He was beyond helpful. Also kudos to the fantastic installation crew of John Bentley, Levi Bentley and Tom Clark. These people were phenomenal. It was so quiet in the house last night. Lastly, my cat, who has never been able to see out of the windows, can now see! Thank you for everything. I am proudly displaying the Renewal by Andersen sign in my front yard and I can not wait to show off the craftsmanship to my neighbors, friends, and family.

We had a wonderful experience! The guidance of David Ables on window choices was excellent. He helped us choose windows that completely changed the look of our home. We can now enjoy the beautiful view of our property from inside our home. We used to feel a breeze when the old windows were in. Now with our new windows, they are completely sealed and amazing!

Our house is so much warmer and quieter! The installation crew was fantastic! Made sure we knew what they were doing throughout the whole process and that we were 100% satisfied with their work. Will definitely recommend them to our friends and family!

Renewal by Andersen recently installed seven windows for us. From the salesman, Mike, to the install crew, Davyd, Igor, and Peter Davyohuk, everything was top notch. We are beyond pleased with the product. The Davyohuk brothers were extremely courteous, mindful of our home, friendly, and efficient. When the job was complete, the only way to tell they had been to our home was by seeing our beautiful new windows.

Everything was cleaned up and hauled away. We have noticed a distinct improvement with the quiet inside the home, the screens are nearly invisible so our view is unobstructed, and ease of operation is remarkable. I would highly recommend the product.

Best windows, doors, and installers in the business. From start to finish, simply the best. I've had three installations on two different homes over 11 year span and it's been a wonderful experience every time.