Carpet Man

Logan and Andre cleaned our carpets yesterday. The two young men were very professional, confident, happy and on time. Our carpets look and feel amazing and ALL of the stains are gone! It was a real delight to have people that really care about their finished product and obviously customer service is high on their list as well. You certainly represent TCM with class and pride! Thank you!

TCM was great to work with. They were able to schedule on short notice when another contractor cancelled. Their carpet cleaning tech was on time, communicated thoroughly, was conscientious, friendly, and did a quality job. Their office staff was great too. I would definitely hire TCM again for carpet cleaning. Service: General carpet cleaning

I have known employees of TCM for some time and with the exception of one of them (who is no longer with the company), they have been upstanding and professional. This is a company that clearly cares about their customers and not just making a profit. I have to say that I have worked with several contractors in Alaska and a common theme is lack of quality, lack of responsiveness and timeliness, lack of communication (it's uncanny how consistent this one is) and a high price tag.

I have met only a few that don't fit into that description and TCM is one of them. I have to say that our experience wasn't ideal by any means. But most of that revolved around the one employee who isn't there anymore. It was unreal how many things went wrong and were overpromised and underdelivered by that one employee. No exaggeration. However, when I spoke to the management and even other employees that I know, they made no excuses, acknowledged what went wrong and went WAY over and beyond what was expected to correct the issues.

We understand that we are all human and make mistakes, and it is so refreshing to work with businesses who stand behind their work the way that TCM restoration has. Thank you for taking care of us and we will definitely refer you to our family and friends if they need those services. One last thing. this was originally an insurance claim and because of their reputation and relationship with insurance adjusters they made it so easy to deal with the insurance company to cover our losses.

Joey Severe Estimator came to my condo to check out a repair to my sliding door. Both my tenant and I could not get it on back in track. Joey come over realized it was a very easy fix so he fixed it and did't even charge us! So amazing and kind! I trust this company to do the right thing!

They were easy to reach and quick to respond when we had a pipe flood our basement. The service people were friendly and responsive and helped us get everything cleaned even though it had been a very busy week for them. Would definitely use them again.

As a property manager, having a company like TCM at the ready is critical. They're very involved in the community, ethical, and do great work. I just attended a class they put on regarding insurance that was great and I learned a lot. Would definitely recommend them.

I had a dishwasher leak and TCM helped me with everything from mitigation to repairs. Don was so kind and helpful (and patient!) with the initial mitigation when I really had no clue what to do. They had to replace all of my flooring, and Travis and Joey helped me tremendously with all of my silly questions. And finally Anna in the Main Office was super efficient and helpful! I am the least handy person out there, and they all helped me get through this with a smile on their face. Thank you so much TCM! I will recommend them to everyone.

TCM did a great job for my client on a property he had to sell, which unfortunately flooded prior to the sale. TCM was prompt and worked diligently to be sure every detail of the water damage was taken care of. There were a few items after the project had been signed off which they happily came back for and fixed in time for the sale of the property. Alex was patient and professional and was timely on all requests.

TCM cleaned the carpets in our home. They looked and felt brand new! Excellent job!

TCM Recently helped with a water flood at my rental place in Anchorage. They did a great job, very professional, great communication, and had a pleasent staff. A water flood is always a stressful situation, and TCM has a way of putting your mind at ease. TCM is a great company to work with and I would recommend them to anyone!