Five Star Pools & Remodeling

I just moved to Rockwall and reached out to 5 star pools to have my deck drains cleaned. When the technician arrived he said they don't clean out deck drains and that I needed to call a landscape company. He also told me all of my equipment was working properly and offered their services to clean the equipment. I asked him for a quote on a few upgrades.

Later learned they charged me a $100 service call to basically do nothing. The pressure valve on my filter is broken and stuck at 20PSI. If you know anything about pools, the pressure valve on the filter is the main diagnostic tool you have. The technician looked at the stuck/broken gauge and did nothing else. I tried to let the office correct the problem and they refused to work with me. Shady company. Find another Rockwall company to service your pool.

Amazing Experience! 5-Star delivered on their promise-in fact finished ahead of schedule. They are straight-up artists and masters at their craft. Everyone, from senior management (Will and Victor) to the artists themselves, were friendly, courteous, and professional. Enjoy the before and after photos. WE COULD NOT BE HAPPIER. Services: Swimming pool summerization, Filter cleaning, Vacuuming, Wall brushing, Winterization, Water treatment, Tile brushing

Five Star Pools did a wonderful job from start to finish on our pool project. We had new plaster, tile, coping, decking and piers put in. The customer service and communication were excellent. All of my questions/concerns were answered promptly along the way. Our "new" pool looks great! Thank you Will and Victor!

5 star took over from another company that sold them my pool. From the beginning we had issue. They sent out a different tech and things got better. That tech got moved and from then on service was not good, Pool was not cleaned, not vacuumed. I bought new filters and because of the amount of shock used they were trashed in 1.5 months. I sent pics and videos of the issue's caused and was asked for 1 more chance and agreed.

The very next week same result. Now I have to replace parts because of subpar work and lack of knowledge on how a system works. They were literally just out Monday, and the same day, pool is green. They can't get it right. Gave them months and majority of them were not good.

Victor and his team are "TOP SHELF". Very professional, thorough, A++++ when it comes to caring for the customer. Quality REMODEL of entire pool. Looks brand new. Will definitely recommend them for all pool services. WIll use them again in the future. Services: Wall brushing, Water treatment, Tile brushing

They remodeled our pool and we're loving it. Jennifer in the office was excellent on the financial side of things. Victor was very helpful, knowledgeable and attentive to our needs and concerns. He jumped through hoops like a pro! We have new plaster, tile and coping on the spa. They added umbrella sleeves on the deck. Loving my tan! Scheduling was tuff, with many factors outside our control, originally planned for June start, they actually started in August and finished in 3 weeks.

Teagan is awesome and professional. Does a great job every week. Our pool is sparkling like it's brand new. Highly recommend

Great Service and very pleased with their Professionalism and Timely Service

I have been with FSP&R for over a year now and I can honestly say I do not have a single complaint. They are always on top of pool and very fair on price. Its great to know I hired a company that actually cares about my pool. Victors customer service is also unbeatable. Don't hesitate to use them. Services: Filter cleaning, Vacuuming, Leaf traps, Water treatment

We worked with Will, who is kind and professional. We got a number of quotes and chose them to install our new Jandy pool heater. Can recommend them as fairly priced, prompt and knowledgeable!