Lehigh Valley Pools

Best pool business in the area. When I wanted a pool built in my backyard I looked at a few companies around the Lehigh Valley but boy am I glad I decided on LVAP. superb service, worked with me on design, supported my backyard oasis.

They did a great job! Amazing customer service and helped make the pool of my dreams!

Critical: Professionalism, Punctuality, Responsiveness They closed 15 minutes early and I drove 45 minutes just to grab what I needed after my appointment. They even turned the lights off when I knocked on the door and hid in the back.

Don has been doing this for 40 years and needless to say it shows, has his long term crew, works on time, calls you back, a problem his crew is there FAST. Couldn't be happier with our new pool. Service: General construction

Requested a visit for a quote and waited UNTIL September for Adam Roy gave us with his presence. The guy shows up and admitted he's behind on quotes but promised we should have one in 21 days. His quote never came. We sent numerous emails following up and he never returned them nor did we ever recieve that quote. Not at all in impressed. Should have gotten the hint back in June when we requested a quote.

My pool is 20 yrs old, and Aqua has been opening, closing and repairing it for 18 yrs. Always professional, courteous and prompt. Any problems are addressed. Recommended Services: Swimming pool summerization, Winterization

We love our pool we had installed in 2018! Great workmanship and quality. You definitely get what you pay for. Don and his team were great to deal with and provided great advice throughout the process.

Don and crew installed our pool in fall 2020. What a great experience! We loved that he didn't sub out and had his own crew and equipment. The crew showed up everyday, never left a mess and everyone was so friendly and polite! No surprise charges - Don was upfront and stayed on task/budget the entire time. Highly recommend!

Aqua pools is currently remodeling our 30 year old pool. We are very happy with the fast progress, great communication, and overall professionalism exhibited. Alex earned our trust when he came out and gave the estimates, and Frank is following through and delivering in spectacular fashion. As the owners of a local moving company, Reliable Movers, we have a very high standard of professionalism and Aqua Pools lives up to it.

I purchased a pool sweep from this company 2 years ago. During the 2nd year it simply worked sporadically. When returning the unit to Aqua Pools the store manager Laurie informed me it was out of warranty and I would be responsible for the repairs. I agreed. 4 weeks later I received my pool sweep back and it did work for 1 week and then stopped working again. 4 weeks later and I am writing this review the week before Labor Day.

This company does appear to strive for good customer service when large purchases are being made. Smaller / lower margin products I would never conduct business with this alleged business again. Steer clear of this company and use one of the other several pool stores in the Lehigh Valley.

They open and close my pool and anytime I have a problem they come out and fix it. Super knowledgeable and super friendly.

We had a new pool installed by Aqua Pools and couldn't be happier with our decision to retain them. The entire team is great but Alex is in a class of his own. He guided us throughout the process with the utmost patience and professionalism, truly an outstanding experience. I cannot recommend them enough.

I see a few of these comments and to be quite honest, i have had a totally different experience. They have been top notch since day 1-- they have answered every question, every issue and concern. I texted alex tonight with a question and he responded, driving, i will be there in 30 to check. He has been respectful, honest and is not afraid to tell me when my idea stunk. his crew worked in blistering heat to get my pool up before my princesses 13th bday. i give them 5 stars and w have all positive things to say.

Aqua Pool & Spa did a fantastic job! They had a huge undertaking, digging out much of our backyard as it is a hill. They sloped it perfectly and put up a beautiful boulder retaining wall. They did a fabulous job installing our fiberglass pool and a hot tub. Throughout the entire process they were VERY easy to reach. If Alex did not answer his phone, he always returned my husband's many calls within minutes.

I agree with the other post, they really care about getting the job done right and the entire team was very friendly and knowledgeable. My husband did a lot of research and met with many companies before selecting Aqua Pools. He is extremely particular about how a job is done. We both couldn't be more pleased throughout the process and with the final outcome. It was a job well done!

It's been over two weeks, and about 5 phone calls, and they have never returned our calls. We were trying to schedule Alex to come and fix our hot tub, and he never called. Then we called just to see if the parts were ordered, and Laurie said they'd check and call us back that day. well that was a week ago. Don't bother. Terrible customer service.