Quail Plumbing - Glendale-Peoria, Phoenix

Did $500 worth of work and messed up my parent's shower. Will be reporting to BBB. These guys are scammers.

Paid over $278 to have a bathtub drain routed. Also he left the tub, walls, floor, toilet and even bathroom sink smudged with grease and dirt. He also broke the cross hairs on the drain, and actually pushed them back into the drain to make it seem like it was fixed. Very shoddy work, and way overpriced! I really wanted a new drain and know they can be cut out with a hacksaw. Very disappointed with everything. Will never use them again.

Amazing business. A household name company told me I needed tens of thousands of dollars' work replacing (or recoating) sewer pipes, blaming very old leftover tree roots for toilet blockage. Quail was recommended to me not only by someone from an A/C-heating company I use, but from my bank, as well. After an excellent person camera-ing the pipes (N/C), the owner of Quail called to tell me there was nothing wrong with those pipes, that they needed no work whatsoever.that roots were not the issue for any toilet blockage that had occurred. Impressed with the people and the honesty; will not only be using them from now on for any plumbing issue, but recommending them to others. Just outstanding. (And wiping my brow!)

We use them at Maple and Ash for all repairs. Fast, professional, and always solid results

I knew nothing about Quail Plumbing, having just done a google search for a 24 hour plumber to respond to my after hours/emergency service call. The water main valve leading into my house broke, spewing water that I could not shut off. I had the good fortune to have Jamey from Quail Plumbing arrive within 45 minutes. Jamey knew his stuff. A real pro.

It was an after hours service call and I knew it would not be cheap. But given their quick response and professional plumber (Jamey), I thought the pricing was fair. I'll use them again and would recommend them to others.

10-20-2021 Hydro jetted and camera inspected main to clear roots intrusion throw out line Tested and examined line after jetting line is clear. Stated on invoice. Web site states hydro jet clears sewer line 100% Called due to being plug up again 10-26-2021 told that the tech said roots where still in the line, we where told it was 100% clear. We where told either tech lied to us or the office. Told they would charge us to come back out, on warranty work, finally said they would comeback out for free. Sent another tech out who used a drain cleaner on the line and pulled out some roots proving it is not cleared of roots.

We didn't get what we paid for, which is 100% root removal. Had another company come out, who gave us a video of a camera inspection of our sewer line, showing it has allot of roots. I paid for 100% removal of roots. I've requested a refund. I will be submitting it to my charge card company.

A class act. Lamar was friendly, knowledgeable, and quick with the service.

Brandon was prompt and extremely knowledgeable. Replaced a water heater without hassle that was installed by another company and still under warranty. Great experience working with Quail.

Thank you Quail plumbing. Second time I've had them out. We just moved here last year and it's always a bit daunting to find new companies to service your home. I was referred to them by a family member and I love this company! They are reasonably priced but more importantly they are very responsive and polite. I had a water heater overflow valve to my outdoor area that was shooting hot water out and killing my landscaping. Tim sent one of his guys, Lamar out right away and he was able to repair it quickly. Thanks again Tim and Lamar. You guys are a pleasure to work with.

I'm a general contractor and have used Quail Plumbing on several jobs They have set the bar high for their level of service! Definitely operate how a company should with good communication, arriving in a timely manner during the window they provided when setting the appointments, and great overall service with good quality work. I will be using them on future projects and referring to other contractors, friends, and family!

The plumber arrived on time, after an email and text alerting me to the ETA. He did excellent work while dealing with old fixtures with hard water deposits. He was thorough and worked competently to fix the many projects that I needed done.

Owner came to my house to do an estimate he seemed rushed he was there 11mins could not have left any quicker. Told me he would email me the estimate the next morning. I have yet to see anything come through. Very unprofessional, if you do not want to do the job either just tell me or over bid the work. I'm posting this for others be be aware.

I cannot say enough good things about Quail Plumbing. The office staff is phenomenal, very responsive & quick to get you scheduled. I've had both Tim Harris & Jason Osborn out to my home and both were extremely knowledgeable and honest in their assessments. I actually contacted them for a second opinion initially and was extremely grateful I was put into contact with them. This company executes on high morals and definitely has the best interest of the consumer in mind. Lifetime customer for sure!

I have been using this company for years and have nothing but good to say. Everyone on their team is great to work with. Tim, Maggie, Ken, Mario, .all of them. They do great great work. Highly recommend to anyone looking for an experienced plumbing staff.

This is the best plumbing service! They came out as soon as we called. Our solar hot water heater was leaking fast and we could not turn it off. Quail could not replace it that late in the day, but sent a plumber out right away to turn the flow to it off. Whew, at least we had water to the house now. Then they returned very early the next morning to replace it.

They were extremely professional, courteous, and very reassuring that all would be good in a short time. They were right! We could not be happier with the service, from the first person we spoke with to the last. Great family company. I highly recommend them.

This is a great company. I had Bob come service my water softener and then install an RO under my kitchen sink. Bob is great! He is very knowledgeable, honest, friendly, and worked efficiently. Many plumbers make commissions selling RO systems. The plumbers at Quail do not make commission off of the RO products. I felt like I got a very honest, upfront and reasonable price for the RO system and service.

The scheduling department is also very prompt and friendly. They always got back to me quickly, and everything was done on a timely manner. I'm glad to say I've found a plumber/company I can call for any of my needs. Thank you Quail, you've got yourself a forever customer.

Several months ago we were unfortunate to have a major problem with our laundry room leech field. This ended up a much larger problem to fix and even bigger problem to find anyone competent enough to handle such a big job. Several plumbing outfits promised they could handle the project but ended up just blowing smoke and wasting time. Fortunately we have a friend that deals with real estate and repairs.

She said there was only one place that could handle the job, and that they were the best - "Quail Plumbing". And boy, was she right. Every single person we were came in contact with was outstanding. They are a great example of how greatness starts at the top and trickles down. We never met the owner but I can assure you that he set a standard that trickled down to everyone associated with Quail Plumbing.

They were all so polite, professional and treated our home like it was their own. We've lived in the Valley over 30 years and have never encountered a professional organization this good. I can, however give a list of companies that are borderline crooks and extremely unprofessional. We are in no way connected to Quail Plumbing but gladly recommend them to all our friends to be their first and foremost choice for any plumbing jobs small or huge. It was an absolute pleasure dealing with these folks and we give them our highest recommendation. Brian A.

I have used Quayle plumbing for commercial plumbing repairs a number of times. Each time the technician was professional, knew what to do about the problem. Quayle's work has been top of the line, providing the parts needed for the repair and doing the job right the first time. I would recommend Quayle to anyone looking for commercial real estate plumbing repairs.

I've been using Quail Plumbing for over two years now, and I absolutely love them. From the sweet, helpful people in the office, to the ones that come out to your home in a very timely and professional manner. I never feel pressured to do something or have anything done that wasn't on my original work order. They take their time, and explain everything. They'll never leave a mess, and they'll never leave you with questions or concerns. I highly recommend Quail Plumbing.

My mother-in-law's house in Scottsdale required a complete re-pipe to remove the polybutylene pipes which were installed in the 1990s. My plumber told me to call Quail. They were very knowledgeable and kind. The workers completed the job in a reasonable amount of time, under the excellent supervision of Ken. The price was a bit more, but the work was outstanding. If you need a re-pipe, I recommend Quail Plumbing.

If I could give ZERO star to this company, I would! DO NOT BOOK W THEM, you will regret it. Unless you want to pay hundreds of dollars just to have cloudy/murky water and get YELLED at by the manager, Maggie, then by all means. book with them. I am so livid. I have never dealt with such an unprofessional company and individual before. They were late to our appointments several times and instead of giving us a courtesy call, they just left us waiting.

There were multiple occasions that we had to call wondering if they were coming. Not even once did they apologize. When I mentioned this to the manager, Maggie, she responded with "This is the service industry and that is how it is!" WAIT, WHAT?! So since it's a service industry you can just be late and not apologize or take responsibility for it?!

How appalling! We all don't like our time to be wasted and I can't sit there forever wondering if the plumbers are going to show up for the APPOINTMENT. All I wanted was an apology and a courtesy call. Besides the horrible manager and customer service, our water heater and shower weren't fixed. We were charged hundred of dollars for them to fix our hot water and shower issue but ended up with murky water instead.

When I inquired about this with Maggie she did not offer a solution but instead YELLED at me saying "I AM NOT GOING TO REFUND ANY FEES." I get it. But did you have to YELL at me?! I've never had such a manager be so rude. Oh, right, it's the "service industry, it is what it is" right? You can yell at customers and be late to appointments right?

Once I got ahold of them they were great. Scheduled an appointment. Communicated really well. The te h Bob was very nice and helpful. Took about an hour to fix. Reasonable rates. Would definately recommend will use them again. Thank you!

The plumbers themselves are very nice and professional when they arrive, but their major issues are in their office and billing department. We had work done on September 4, paid in full with a credit card, and come to find out they filed the paperwork in the wrong pile and ultimately didn't run the card until 12/28 when they were doing end of the year auditing. Maggie in the font office who I spoke with told me that they left a voicemail with my wife to let her know, yet after going through my wife's phone, 0 missed calls, 0 voicemails were from Quail at all.

She could not tell me when they called my wife, who actually called her, or at what time the call was at, leading me to believe that they never actually called. It is absolutely ridiculous to have a billing mistake take 3+ months to fix, to then claim you called (and at that, why would you only call once? You NEED to ensure that you speak to someone regarding an issue like this), especially during the Christmas time as I don't know where I'm supposed to get an extra $230 that we had budgeted for this fix back in September when it was done.

Hi! Todd Noe installed a water filter for us today and do an awesome job and was a very nice professional man! Thank you

Great company that does fine work! I really liked how Gilbert showed up right when they said he would! He found a leak that would have been impossible for me to find!

Slab leak. Impressed with Bob's technical knowledge. Explained options. Thorough. Old school. Helped identify the location of leak without a locator. Did a wonderful job rerouting pipe.

Excellent service, Always prompt and work quickly with no messes left behind. We used Quail Plumbing for installing an RO system and again for replacing a garbage disposal. Each time the work took less than 1 hour. I highly recommend these guys.

I am beyond impressed with Quail plumbing. Heath came to me house, gave me a free quote (which was hundreds of dollars cheaper than the other 5 quotes i got). My tankless water heater is sleek, works amazing, fast hot water supply and is such a space saver in my garage. Heath was clean, fast, courteous and really seemed to know his stuff. Thank you heath and quail plumbing for the honest and affordable service!

Buyer beware! With all the competition for plumbers.why risk having them send out an INCOMPETENT plumber that can cause destruction and take NO responsibility. There's not just 1 mention of their incompetence. DON'T BE THE NEXT TO NEED TO WRITE A REVIEW WARNING CONSUMERS!

If it was possible to get less than a star I would. Their five star reviews were what l led us to call them and hire them. We paid $800. They came out ran a camera down and saw that the tree roots were a problem with the sewer. They used the snake, and wanted to make one more pass to make sure. At that time the snake got stuck. They tried to use a truck to pull it out which obviously made it worse.

They refused to come and get their equipment. Wanting us to pay $3,000 for them to dig it out. So I decided to make it my Halloween decoration because it's a true Plumbing Horror Story. See pictures.

Wes did a great job with our plumbing emergency! He was, quick, efficient and very polite. I would definitely recommend their services!

Im very satisfied with Quail Plumbing service! they responded my call within 20 minutes and scheduled my appointment to the next day. They were on time, polite and very fast and efficient. I definitely recommend them and will use their services if I need.

I am so grateful for Quail Plumbing and their fantastic service tech. We had a pipe burst at midnight last night and it started to flood our bathroom. I put in a service call to our home warranty company and. their assigned vendor did not call and didn't answer their phone. So my husband found Quail online and they were here, on a Sunday in less than an hour, fixed the burst pipe quickly and for a minimal charge. The tech was super friendly and did a great job. You are our Plumbing company for life now Quail. I will recommend you to everyone I know.

I was creating a bathroom out of a large laundry room and needed extensive plumbing in the house and to tie into our septic system outside. I got three quotes and picked Quail Plumbing. The owner himself came out to quote the job. He was professional and knowledgeable AND helpful with some tips on how to make the job better. We received his quote in days.

It was mid range, and since I liked the owner I picked them. Well, his staff was just like him; courteous, professional, knowledgeable, and helpful. They started one week later and were on time everyday. The project took one full week and each day I was able to see the great quality of work that had been done. I've had other big jobs done in my house with remodeling and so many times there is a day or two skipped and I would have to call the contractor to know what was going on.

Not these guys. Everyday a full crew worked on the project until it was done. I was very impressed with all aspects of Quail Plumbing, from the initial meeting with the owner, to the work that was done, to the professional staff, and at the end the billing. I highly recommend Quail Plumbing for quality plumbing at a good and fair price.