Tropical Fiberglass Pools

We had a great experience working with Tammy to get the swim spa we wanted. She was very nice and personable! Lu and Kaden helped with the crane to install it. Lu came back after we filled it a couple days later bc there was a slight leak just from a coupling being loose. He went over the whole thing with me how to work it while the water was in it, and I really appreciated that and how he opened the jets that were harder for me to open. Bruce was present when it was being installed and he was great to answer all my questions!

Great company all around! I would advise people to just be aware that you would need to budget in paying an electrician, and the crane (and in our case a cement vault since we had it partially buried), so just budget that when you're getting one. We have been using our swim spa daily and love it so much!

Getting our hot tub was one of the best decisions that we have made with our home. Not only has it improved our health but it has also improved our relationships. It's a great way to help your body feel better and reconnect with the people that matter the most.

Tammy was great to work with in getting our dynamic swim spa. Lu, Kaden, and Bruce were very helpful in getting the swim spa installed. Tropical also arranged the crane and operator (Ross) to come out and help install it. Lu came back and did some work on the swim spa after it was put in (tightened up a loose coupling). He also showed us how the swim spa worked. If you are in the market to get a spa or swim spa, Tropical Bullfrog Spas is the place to go.

Lu and Brandon did a very good job when delivering and setting up the Spa. Explained all the features and provided tips for best usage. The store personnel (especially Tammy) are very helpful. I had a number of questions prior to purchasing and they answered all of them. Follow up has been great as well.

Unfortunately this company cannot deliver what they promised. Ordered spa in June, arrived in November which was great. however CANNOT get them to finalize the spa accessories and provide the cover which we ordered in June 2021. Have made multiple phone calls and the salesperson nor the owner, Bruce, will provide a date of when the cover will be here and installed. Website indicated cover is "made in America"(Reno NV) beginning to wonder.?

Brandon & Lu did a fantastic job in setting up my spa. they were on time and explained everything how it works, how to clean it. Very good at what they do

I gave one star due to when I purchased my spa I was happy. Until! Beware their service is horrible. Had a simple issue and actually went into the store with a picture of what was going on with my spa. The owner himself didn't have any knowledge of the issue so they sent a nice guy to come check it out. He walked up to my spa read the same message I showed the owner and said oh simple just take out of economy mode and your good.

I was then a few days later charged a $122 fee for this after I went to the store for advice! I called and spoke with Bruce the owner and his response was ya well the other company's charge 125 for service calls. WOW They could have help me right when I was in the store but chose not to. Think they may not be doing so well so have to steal from existing clients!

I was always in that store buying all my chemicals and other items. I will not be back. If you have a choice go somewhere else for your spa! Many other good reputable places.

Cody has taken care or the pool and does a great job keeping the pool crystal clear. He is very knowledgeable and great at what he does. Our pool is unique and a rental so it gets used a ton and needs a lot of maintenance and cody always gets it done.

These guys are fabulous to work with. Very professional and very capable. I am a first time hot tub owner and they have had all the answers and all the service needed to make the purchase and installation of the tub easy. The tub selection process was fun. Many tub styles, jet pack choices, many internal and external colors to choose from too. What we ended up with was designed just for us at no additional cost.

We choose the A8L. This is an 8 seat tub with the lounge. We absolutely love it and we use it almost every day. Very relaxing and very fun. Tropicals follow up customer service was fabulous to. We had some minor issue in balancing the water, so we brought a water sample into the store, they analyzed the water for free and sent me it with a solution that worked perfectly. Is recommend Tropical to friends and family.

Bruce is great and easy to work with. Whenever I bring water in to be tested he gives great instructions on what to do. We had them install a pool on one of our homes and it was fantastic. Fiberglass is the way to go.