Chimney Keepers

Very impressed with my experience from start to finish. Clear communication around scheduling and appointment confirmation. Team showed up precisely on time for my appointment window. They were prompt and professional, quickly addressing an issue with my gas logs. They also answered my questions, gave good advice about things to avoid in the future, and checked to make sure our family was protected with CO2 monitors. If you're looking for a reliable and honest chimney/gas logs resource, I highly recommend Chimney Keepers. We will absolutely use them again.

This company is awesome! They helped me with my old house (with an old coal burning fireplace) and installed new gas logs as well as got on the rook to fix the chimney cap. What's made me write a review is that after the first year with the logs, I was having an issue getting them to turn on the second year. They came out and replaced a bad part and was under warranty.

The third year, I was having the same problem! They came out immediately and knew the issue was as easy as bad batteries in the receptacle for the fireplace logs (and I felt really bad because it was that easy!). Will and Sarah are awesome and will take care of you.

I called to have my gas fireplace cleaned as it hadn't been done for two years. They arrived early and after checking that the blower was working properly as I had an issue with it last year they told me that I did not need to pay for a full cleaning. They got it ready for winter, cleaned the glass and charged me for an inspection only. In addition they said for the amount that I use it that I'm good for about 3 years. Now that's what I call an honest company. That you Chimney Keepers!

I love running my fireplace in the Fall and Winter so I wanted to get a head start on getting it serviced since one day it just stopped working. Scheduling was an ease. Korey wasn't just on time, he was early and my fireplace was back up and running in no time at all. Pricing is transparent and reasonable so I would certainly use them again.

I reached out to Chimney Keepers in December 2020 and wasn't able to schedule an appointment until February 2021 (peak season!) but I received expectational customer service over email and text. The technicians arrived promptly at the service time and were in and out in no time! They diagnosed our problem, kindly explained how to operate our gas logs, and were very friendly and personable. The price of the service was very reasonable and fair. I would highly recommend Chimney Keepers to anyone in the Triangle that need gas log repair!

Will, Korey and Kyle were professional, polite and honest. They were here for a cleaning and cap installation. I have barely used my fireplace in years past due to birds periodically nesting in there. They cleaned out the base but said the rest of the chimney didn't need cleaning. Instead of a chimney cap they installed a 'cap' that also serves as a damper and reduces a draft in the colder months.

They were only here for just over an hour and since I didn't need the cleaning my bill was a little less than originally expected, and that was even with the 'cap' upgrade. I was very impressed.

The two gentlemen that showed up were very knowledgeable, professional, and efficient. They went above and beyond to get the job done. They didn't charge any more than was necessary and the price of their visit/inspection was very fair, especially considering how thorough they were. I highly recommend Chimney Keepers! Service: Chimney inspections

Thank you to Will and the team at Chimney Keepers for bringing our fireplaces back to life! Every step along the way was easy, professional and much appreciated - from scheduling on the phone, to the service call and finally the quality work that was performed! It's nice to see someone who truly cares about the work that is completed! Keep up the great job!

We just has a cracked back panel replaced in our fireplace. I am so impressed with the professionalism, promptness and thoroughness of this company. I called on Monday and they had it completed by Wednesday. They came in left no mess and completed the job in less then an hour. Excellent phone service and quick call backs as well. I highly recommend!

Carl came highly recommended by several people. He gave us peace of mind that our fireplace was in good working order, when another company (notorious for scamming people) stated it was compromised and the whole system would needed to be replaced! Thanks to him, not only did he save us thousands of dollars, but also saved the possibility of us walking away from purchasing our first home. Something is to be said when the owner personally comes to the appointment, not just some crew looking for any way to make their company money.