Dusty Brothers Inc - North

I sent 3 pics of my chimney cap problem on 1/18/22 as dusty requested. they texted me on this date that someone would call me from the office "tomorrow". it is now 2/1/22 and they did not call back. do not waste your time here!

Kirt and team were awesome. Would 100% recommend them to anyone. Professional, knowledgeable, and honest.

The staff was very friendly and knowledgeable, of course my gas fireplace was obsolete and no parts were available. Kirt and his staff were able to find parts that were compatible and got us up running, and it works great. They saved us a lot of money not having to replace the entire unit, and we had our fireplace running before it got too cold. We will call them with any other issues with our fireplace.

I've used them for 25yrs. Same owner. Very professional. Fair pricing. Creative solutions. Concerned about your family's safety. Highly recommend.

These guys are amazing. Such a great experience. They knew what had to be done and took care of it. Also my grandson was there and they were great with him saying that they found a piece of Santa's coat. I highly recommend this company.

I would just like to say that this company really no their stuff. I was so impressed with their knowledge and their professionalism. I would recommend them to everyone! Thank you Dusty Brothers for a job well done!

Dusty Brothers came out for a dryer vent cleaning and did an amazing job, from the customer service to the job itself. Fixed an on goin problem with my vent, now I can dry my clothes in a half hour or less. Thank you.

I have always recommended Dusty Brothers to my clients and that is now over. I hired them to clean and inspect a chimney and didn't find out until 4 days after the appt that they did not do so, claiming they could not access the chimney due to powerlines when there are multiple access points to the roof proven by the contractors also hired to replace the dormer windows who did so with no problem.

Instead of calling and telling me they were unable to perform the service, my client had to tell me and I had to call them. I was told that I was left a note at the property explaining why they did not do their job which is highly unprofessional and completely unacceptable. I visited the property after receiving this information only to find that there was in fact no note. This is no way to conduct business. You do your job and if you can't, you pick up the phone and you make a call. That is the professional thing to do.

Thank you, Kent and Mike, for converting our gas fireplace to wood burning. They were very neat and tidy, friendly, and explained what they had to do very well. Appreciate the good service!

My fireplace was long over due to a cleaning. A coworker recommends Dusty Brothers. Customer service was great! They were able to squeeze me into their schedule the next day. The service tech was very friendly and knowledgeable. I would recommend 100%

Called for fireplace inserts, purchased two new vent less gas logs. Saved me money and brought an experience we enjoy daily. Experience was one of the best I've experienced in a long time.

My wife scheduled service with Dusty Brothers because of a mailer discount coupon. They came out and inspected, said chimney wasn't dirty, just cobwebs. Recommended a steel plate for back of fireplace which I turned down. Then was given a bill for $159.00 inspection fee which I think is way too high for no more than they did. I had 3 or 4 roofing companies inspect my roof a couple years ago for estimates and NONE of them charged me a cent before I picked one. I see in a hidden Yelp review that they had the same complaint against Dusty Brothers but they were charged $200.00! I guess I got off a little light because of the coupon.

Dusty Brothers is a family run, old school operation that just gets it done. If you're looking for glitzy showrooms and slick sales pitches you may be disappointed, but if you want quality work done in a timely manner you probably can't go wrong. Brad and Scott converted our fireplace to gas, and it looks great. They even came back (late on a Friday, no less) when we had a minor glitch, to sort things out and make sure everything was safe. So highly recommended!

March 2018, Great customer service, easy appointment setting, on time show-up. But, in past years they moved the dryer and did a great job of cleaning our dryer's vent pipe that has two 90 degree bends, 25+ feet. This year the cleaners said no. They do not move the dryer. That they only run the cleaner wire in the vent from the outside of the house.

The result, bad the dryer vent not working. We will have to move out ourselves and attempt to clean or get another company out to clean the vent from behind the dryer. I can bet we will get at least another 2 gallons of lent.