B & W Plumbing & Heating

The service technician arrived on time and quickly diagnosed my problem with a leaking toilet. He was knowledgeable and polite. Great service. Services: Plumbing leak repair, Toilet repair

We used B&W to fix our faucet and broken shower. They were able to repair our new faucet after other plumbers had only tried to get us to buy another new faucet. They were fast, efficient and honest about the work that needed to happen. We would recommend them to anyone looking for a plumber!

My shower faucet was going crazy! We couldn't turn off our water! We filled out an online form and B&W plumbing called us. We were able to schedule something quickly. They sent out Michael, who was so nice and fixed our faucet. We are so grateful! Thank you for making our shower work again! Service: Faucet repair

Plumber DT texted me 30 mins prior to appointment. He was on-time, very professional, and knowledgeable regarding my plumbing problem. He resolved the problem within 15 mins. Thank you B&W Plumbing! Service: Plumbing leak detection

Had a plumber come to my condo due to a very large water bill. Citizens said I must have a leak. Upon inspection it was found I do not have a leak and everything was in good working order. He came in the time frame requested, performed his duties very well, very professional and kind. I will definitely recommend this company and use it again.

I have a leaky faucet. I knew there was a $146 fee for just coming over and diagnosing/trip fee that would be waved if they did the work. And I agreed to it on the phone but how it went down just did not seem right. DT came in, nice, masked, on time. He looked under the sink, gave me a brief description of what he saw as wrong and said we needed a new faucet because this one couldn't be fixed.

I said we were thinking of upgrading to a stainless steel sink and faucet. He basically said, "Yeah, I don't have what you want so I'm sorry but I can't help you. That will be $146". I asked him isn't there any way to fix it? Like just make it not leak? He said something like "I don't do know how to rig things, sir. I fix it all the way or not at all." I asked him a few more questions but then had me pay him and he was gone. Whole thing was like 15 minutes at most! I just did not feel like I got any value for the $146 that I paid. It was weird.

Outstanding service and professionalism. Plumber Dave was courteous and knowledgeable. He identified the problem quickly and resolved it right away. I will be happy to refer B & W to others! Service: Leak investigation and repair

We used B&W at our old house. When we moved Across town in our heating needed some work, I called some companies and they all put us out a week. We decided to see if B&W serviced our current location. They were out within a couple hours! Extremely helpful, explained everything. Highly recommend this company! Services: Heating system repair, Heating system maintenance

The folks at B&W are top-notch. They were very knowledgeable and helped me find a toilet to fit my needs. They gave me a list of brands and models with the cost involved plus installation. When Mitchell arrived he double checked that I knew what the price would be before he started working. He was polite, professional, and quick to remove my old toilet and install my new one. All in all B&W will now be my go to company for any future plumbing needs!

D.T. was on time to remove old kitchen faucet and install the new faucet. He loves his job and it was on full display. D.T. took time to explained how he would complete the work, which I appreciated. The new faucet looks great and D.T. work was outstanding! Service: Tap installation

My shut off valves under kitchen sink started leaking, and they were able to get here the next day and took care of everything. I felt confident the plumber knew what he was doing and gave a fair price. Highly recommend. Service: Water fixture installation

Very much appreciate Corey in helping out with my questions I had on my furnace. I feel much more knowledgeable in keeping my furnace in good condition.

Very unprofessional and over priced. The company hired me in as an "apprentice". I was eager to get started and learn the trade. Instead, I was lied to and thrown in the warehouse as a helper. It only took me a couple months to figure out the inconsistencies of the company. The other "apprentice" was hired to do hvac as well. However, they just strictly use him to drive one of their master plumbers around because he can't stay awake at the wheel and is too much of a liability.

They have a couple plumbers who are NOT fully licensed yet either, but have them out anyways individually working on jobs in your home! They're not even qualified! The owner of the company is Beth, she is an extremely hateful and a rude person. I was also informed that her son who used to work for them at the time went to prison and once he gets out will look to carry out his legacy at B&W. BEWARE!

We have used B&W for other projects and know we can count on them. When our garbage disposal developed a crack in the bottom and needed replaced before Thanksgiving. it was very easy to schedule the appointment, they were here when they said they would be, put on shoe covers and cleaned up afterwards. Always friendly and professional.

Discovered water leaking from the hot water tank Friday evening! Figured I would have to wait until Monday to get someone out to replace it. Called a couple pf places Saturday morning. B&W put me on their schedule for Saturday afternoon but was able to come sooner because of a cancellation. I was impressed with the technician who arrived on time and was very knowledgeable.

While he was here discovered the sump pump also did not work! In about 2 1/2 hours both had been replaced. The cost seemed a little pricey but I was thrilled to have the work completed so soon. I would use this business again.

Had a broken compactor. Nate diagnosed it quick. Fixed it even quicker. Told me also how to keep it from happening again so fast in the future. Great price and great service. Will be definitely using the guys in the black truck again in the future for other maintenance needs. Thanks Service: AC repair

I needed my drains fixes and the plumber was very upfront about the maximum cost of the work if he couldn't get the drain out. Fortunately he was able to get one drain out, which saved us about $200 and a hole in the wall. He did have to open up one wall but he was able to locate it in a closet so repairs will be easier for us to do. He was very helpful and courteous- I was really please with his work and felt it was a really fair price given the amount of work he had to do. I'll be using them again for all my plumbing needs.

Loved that they were knowledgeable and didn't have any hidden fees. They offer the best option. They were the only one that knew how to repair our tankless water heater after calling several places!

I contacted B&W when another company gave me a high estimate to fix my HVAC I am glad i did. They found the problem that the first company missed. They fixed it for $1400 less than the first companies estimate. I will use them again.

2019 - Excellent customer service and problem solving. Friendly, professional and knowledgable. On time, clean and did a great job testing to make sure all worked properly. Removed an old laundry sink and washing machine drain and replaced with new sink, tied in drain line. Very happy with end result. Updated 2020 - I had B&W back to repair or replace slow flushing toilets, and fortunately, while I was prepared to replace, B&W saved me a ton by adjusting some things inside the tank, adjusting the water levels and returning the toilets to flushing properly. Very happy with the B&W team - Randy and Mitchell!

My water heater sprung a leak and after receiving what seemed like a very high quote from another company my FIL recommended B&W, who had replaced my sister in laws water heater a few months prior. I was able to get an appointment right away, Randy was friendly and professional, the work was done promptly and at a reasonable price. We've since used them for our HVAC, and had a good experience with that as well. Highly recommend!

Called to have a pluged drain repaired yesterday. Service tech showed up today as scheduled, pulled in the drive and said that there were trees in the yard so he was afraid to work on the problem. He didn't even know for sure what the problem was! Maybe he should have aranged for a qualified plumber to meet him! Sorry excuse for a plumbing company.

I have worked with B&W Plumbing, Heating, Cooling and Drains multiple times for my rental property in Indianapolis. Their dispatch and customer service team are fantastic! Mesha and Crystal are always patient and helpful. Dave McDonough fixed a kitchen sink leak and replaced a kitchen faucet, sink bowl and garbage disposal. He did great work! Dontril Williams replaced a water heater for me and fixed a challenging slab leak in a tight space. He was easy to work with, communicative and went above and beyond for us. I highly recommend B&W for your plumbing needs.

Called B&W because of a drain clogged in the basement. Friendly person on the phone, inform me about what it would cost for the Tech to come and do a diagnostic ($118). if service is more they would take off the $118. Plumber Dave called me 15 mn before coming to let me know he was on is way. I explain to him the issue. He took his tools and rags to protect the floor.

He was very knowledgeable, 30 years experience. Plumber Dave was very friendly and did a great job. the cost was $221, it could sounds expensive compare with what other say when you call but when they arrive on site they add more fees because of "non conventional" structure. once again, you pay for what you want. I will call them again next time I will have another issue.

Came on Tuesday, determined I was out of Frion as I suspected. Needed me to turn the AC off to thaw it out for recharging at a later date. Called me the next day. Theyre only unavailable apptmt was Friday at 12. Then they called me on Thursday to change it to 4 oclock on Friday. Then called me at 3:30 on Friday to tell me they'd be here Tuesday. WHAT IS GOING ON ITS LIKE SAUDI ARABIA IN MY HOUSE!

They told me this is what my landlord told them, but I called my landlord and they just flat out lied about that. He called them and now they are telling me they will be here "sometime" on Saturday. or is it Tuesday or Thursday or next September. There are 10,000 other AC repair people to call. Screw this.

If you are certain you need a new water heater than by all means, call B and W. Service is quick and responsive. However, if you would like someone to actually diagnose and or repair than do yourself a favor and call someone else. I was sold a heater that performs at a lower level than my old one. I may or may not have needed it. When I expressed concern the recommendation was to just turn it up.

To the same setting my old heater was at. So I paid 1,400 for a few days of inconvenience and a water heater I probably didn't need that operates the same or worse than the one they replaced.

Called B&W to look at a hot water heater. Repairman didn't even evaluate the unit. Just wanted to see how much he could charge me. Quoted me $1,200.00 plus $250.00 to move a washer next to it! Went to Home Depot and got same unit installed for $700.00! What a rip off company! Wouldn't use them to hook up a garden hose.

Responded quickly when we had a leaky gas line. Right after a huge rain storm and other plumbers were saying it would be three days before they could even look at it! Obviously they didn't understand we can't go without hot water for three days! B&W came out the next day in the window they promised and made the repairs in about 3 hours. Dave explained all the repairs before he made them. we had our gas turned back on that evening thanks to an equally quick response from the gas company

Highly rated on Angie's List. I chose them after reading multiple reviews on many companies. They fixed a small problem and didn't overcharge or try to take advantage of us. I highly recommend them.

These guys did a great job for me after a total disaster with Service Experts (see my review for info). Besides replacing the furnace and coordinating with the tenant directly, they happened upon problems with the venting and addressed this issue as well, which btw was the main reason that the prior furnace was in such poor condition (blocked flow and backdrip of condensation which rusted everything out and would have prematurely degraded the new furnace). Yes, there may be cheaper and in fact the bid from Service Experts was a bit less. However, the service and confidence they instilled coupled with the direct coordination with the tenant was the value-add and well worth a couple extra bucks. I'd recommend them. Really nice people btw.

Don't even think about calling B&W Plumbing. Their technicians are incompetent and caused further damage to my a/c and now I will have to spend thousands on a new one. I would have been better off if I had never contacted them. I found them on A. List and since I complained to them today, they have conveniently been removed from the list. a sure sign of a scam!

Mixed review. Our heater stopped working on Thursday night, so Friday after work, we called B and W to see if we could get a technician to help. Jason called us back right away and suggested we check the status of our filter. We hadn't changed it, and it seemed like it was going to be a quick fix. He did this all over the phone, helping us to avoid paying or this service.

Really nice guy. Unfortunately, the heat did not come back, so Saturday we called him again and this time he came out. We had our blower on Auto, which was wearing away at our motor, but Jason suggested we just get a new capacitor, which would prevent us from having to buy a new motor just yet. Again, it seemed like this was going to work. Sunday morning, still no heat, so we decided that it was finally time to replace the motor. Jason called us from the crawl space at another job, but made sure we would be taken care of.

When Dan arrived he let us know that Sunday meant OVERTIME and instead of having to pay $580 for a new motor, we would have to pay $800! We asked if there was anything we could do.after this three day process and he said he could take off 5%. So, in summary, Jason did what he could do to save us money and talked us through something that we knew nothing about, but in the end we spent 3 days without heat and paid almost $1000 for something that would have cost $580 if it had been done on Friday instead. AVOID SUNDAYS. They don't tell you about overtime until they arrive.