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The Kitchen Showcase., of Centennial, Colorado, knows that a great kitchen demands both exceptional service and products. As the nation's top Crestwood dealer and the leading Kitchen Craft dealer W of the Mississippi, we stand behind our productsbut we stand next to you.
Reviews (33)
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Katherine Burns
Jun 17, 2022
I worked with Kitchen Showcase on the recommendation of my designer and GC. I saw excellent reviews on Google and Yelp and therefore did not hesitate. I will update this review to reflect any changes should I receive compensation for the below issues. I didn't want to air my grievances publicly but since it's been 4 months and I have not received compensation this is the only choice I have.

I also want to alert others to choose a different cabinet shop for their jobs because this one is no longer what it once was. 1) You should be aware that Kitchen Showcase is no longer family owned and operated - it is now owned by Ferguson effective 11/18/21. 2) Our designer at Kitchen Showcase did not allow enough filler between the oven and the french door refrigerator.

The fridge hit the oven handles. Kitchen Showcase requires the specifications for all appliances when designing a kitchen to ensure proper operation of all cabinets and appliances, as they should. I had to go through the trouble of getting a new single door refrigerator to avoid the oven handles hitting. My appliance suite only had one option for single door which was a built in Jenn-Aire at an additional cost to me of $3,416.

I requested compensation of 2/3 of the additional cost, or $2,277 (I am a reasonable consumer). Kerri Schuchholz, VP of Sales & Design, confirmed to me by phone and email on 2/18/22 that she agreed that I should receive compensation of $2,277 for this issue. As of 6/14/22 I have yet to receive compensation although I have been told the check is "in the mail". Pictures of french door and single door replacement refrigerator are attached. 3) The Kitchen Craft cabinets on the showroom floor at The Kitchen Showcase have Birch drawer boxes (picture attached).

The quote I received states "Birch drawer boxes" (picture attached). The drawer boxes with the cabinets I received are made from Poplar (picture attached). The Poplar drawer boxes are an ugly orange color. In addition, Poplar is significantly less durable than Birch. Poplar has a Janka hardness of 540/4000; whereas Birch has a Janka hardness of 1260/4000.

As you can see from the attached picture, the drawer boxes I have are not durable (notice scratch down the side). I requested my drawer boxes be replaced with Birch drawer boxes. Kerri Schuchholz has discussed this issue with Kitchen Craft and Kitchen Craft said they are unable to get Birch at this time. I expect Kitchen Showcase to install Birch drawer boxes in my kitchen or provide me with a sizeable refund to compensate me for this decline in quality.

I did not agree to Poplar drawer boxes when I ordered my cabinets. 4) A recent Google review is written by an executive level employee of Kitchen Showcase providing the company with a 5 star review. This is clearly a conflict of interest. 5) My contractor and designer are no longer working with the Kitchen Showcase due to issues they have encountered on other clients. The original date of this review is 6.14.22. I will update this review to reflect updates. Katherine Burns
Peter Torquil
May 26, 2022
We gave Kitchen Showcase 2 stars mostly because the sales rep did such a poor job on the design and follow-through for our new kitchen (however, everyone else there, from the delivery driver to the service tech, has been great). The cabinets are great, but the process of getting them repaired and up to the standard that we ordered has taken over six months and been needlessly stressful.

If you go with KS, we recommend the following: 1. Make sure you understand the details on the plans; they use codes for the different drawers/cabinets on the drawings, so have them describe what exactly each code stands for; 2. If you have special instructions for inside the drawers/cabinets (like slide-out shelves, slow-close, etc.), make sure those are described in the plans as well.

We didn't, and we paid for it in big delays. 3. If your kitchen install starts to "go south", make sure you contact the manager who oversees the Sales team to get the issues resolved. Ordered the cabinets in May 2021, and they were installed in October 2021, at which point it was obvious some things had gone wrong: 1. Received TWO pullout cabinets for the trash and recycling, when we only ordered one.

We have a small 12' X 20' kitchen, so we couldn't understand how the rep would think we needed two. The rep wouldn't take responsibility for it, but over a dozen calls and months later, we got that resolved by getting the two pullout shelves we ordered originally. 2. The pantry as delivered had just standard shelves, not the slide outs we ordered.

When asked why they were missing, the sales rep said to the effect that "there were a lot conversations going on and I didn't have a chance to write everything down", implying it was somehow our fault that it wasn't clear. (?!) 3. Ordered a double swing-out shelf in a lower cabinet. After it was installed, we discovered the rep has mismeasured it, in that the cabinet door was partially blocked by the fridge, so the swing outs could only come out half way.

Four months later, the rep agreed to credit our account for the cost of having our GC fix the error. 4. Small 9" drawer came as a standard close when it was supposed to be slow-close. It took SIX months for the rep to finally send out one of their service guys to install slow close sliders, and this only after we alerted his manager. During that interval, though, the rep told us it was 1) on a truck on its way, 2) in the store somewhere and then finally, 2 weeks ago, that 3) the manufacturer doesn't make their 9" drawers slow close!

We understand that "to err is human", but the fact that our rep didn't take responsibility for the errors and then stopped responding to our emails, calls and texts in the midst of trying to get these errors rectified made the experience very unpleasant. We recommend that if you go with KS, request one the reps mentioned in the 5 star reviews. Not surprisingly, our rep was not mentioned in any of them.
J. Chalmers
May 13, 2022
Warranty work on kitchen and bathroom cabinets. Victor was very professional and courteous. Corrected several issues and adjusted all doors in a timely fashion. Would highly recommend.
Betsy Lyle
Mar 18, 2022
We had a room that we were converting into a mudroom and wanted a design with floor-to-ceiling cabinets along with some specialty features. Linda Olson was our designer, and she is fabulous! She listened to our wants and needs, came up with a great plan, and had a keen attention to detail. It was evident that Linda truly cared about the project. She did her best to make sure we were happy with the product and the cabinet installation. We love our new mudroom and would absolutely recommend Linda Olson and Kitchen Showcase!
Carolyn S.
Mar 05, 2022
Very bad experience with a poor sales person. They have a show room with cabinets that have glass yet cannot sell you a cabinet with glass. They charge to come to your home, then change their design multiple times because the person who came to your home doesn't know what they are doing. Don't waste your time!
Ambri Garcia
Oct 18, 2021
Kitchen showcase customized the cabinets for our townhome developer. As our annual warranty came up, we asked them to replace two pantry doors that had warped (or were installed slightly off) since we moved in. They replaced them immediately, with quality professional service. Thanks Eric and Alfredo! Service: Cabinet installation
Bruce Ryman
Oct 17, 2021
Victor was the delivery person for our new cabinets. He was professional, careful and courteous. He did an excellent job with going over the order and all the instructions for the installer. He is a great ambassador for The Kitchen Showcase! Update adding a review for our designer Darrel Stoesz. We remodeled our kitchen after 20 years of service and our designer Michelle Chapman introduced us to Darrel Stoesz.

What a pleasure it was to work with him! He listened to us a with his years of experience offered us excellent suggestions to make our kitchen be the best design, functionality and style it could not have turned out better. At a time when its hard to find professionals and folks who take real pride in their work it was refreshing to meet Darrel and Michelle.
La H.
Sep 22, 2021
Kitchen Showcase was amazing. They worked with my designer to update a very small kitchen to make it feel bigger and they hit the mark. From the design to the follow up process it was easy to work with the team. Dan was great for the design piece and walking me through different options and colors of cabinet. Larry was great in following up on some installation items that needed adjusting or fixing as was expected when granite and appliances went in and due to the level of customization.

Also Brandon and Christian were awesome in setting up my delivery, install and follow up appointments. Great experience and I look forward to working with this team in the future. THank you Dan, Larry, Christina and Brandon.
Melissa Yongue
Sep 11, 2021
We are thrilled with the outcome of our kitchen after working with Tim at The Kitchen Showcase. He was highly recommended by our contractor, which is always nice to have a relationship like that. Tim came to the table with multiple ideas for us to build off of when we took our kitchen from 1964 to 2021. He made sure that we considered all of the things that newbies like us would never think of.

He was thorough, honest, professional, and great at his job. He really listened to our wants and ideas and made sure to build around the things that were the most important to us. The cabinet are beautiful and we get compliment on them all of the time. We would love to work with him again in the future and would highly recommend him to anyone.
Sherilyn Shehan
Aug 17, 2021
Alfredo came to our house as part of our home warranty service to fix our cabinet underneath our kitchen sink that had water damage. He stayed until the job was complete and even made the lip underneath the sink flush with the doors. We were very impressed! Thanks again Alfredo! We will be using this company should we need some basement cabinets installed or something fixed in the future.
Jennifer Ruehle
Aug 11, 2021
We worked with Tim and he was incredible. He is very knowledgeable of all the pros/cons of each style. We changed our layout multiple times and Tim was always patient and came up with a wonderfully functional design! Matt also delivered the cabinets and was so courteous. We are so pleased with our experience and will definitely use them again!
Kkj Gmail
Jul 19, 2021
We were very happy w/ Zane who came out to correct a few problems w/ the cabinets in our new Castle Pines home under warranty. He not only replaced the 2 damaged cabinet doors and missing hinge caps, but also took the time to show us how to adjust each door for best fit, and then adjusted each door so that we had the slimmest of gaps. We really appreciated his attention to the littlest details!
Kathann C.
Jun 14, 2021
Fess came out today to do some repairs to our kitchen and bathroom cabinets -- not only did he do an awesome job, he even helped out with another small ding on a different cabinet and did another fix on others -- both beyond the scope of his work. I so appreciate the time he took, and his willingness to be flexible. He cleaned everything up (not all tradespeople do) and left us very happy. All in all, Kitchen Showcase has offered us wonderful customer service on every issue. And we really love our kitchen cabinets -- we get lots of compliments!
Henry T.
May 20, 2021
Ruth was our designer and was terrifically helpful and professional! Fess the field technician was prompt and precise in change out our oven panel. Thx!
Tosha Cox
Mar 16, 2021
Alfredo has handled our builder warranty work several visits now, and is truly a pleasure! He's kind, knowledgeable, professional and very skilled at his craft. He replaced a fridge cabinet panel, adjusted toe kicks, adjusted tricky cabinet hinges, and replaced hardware. He was very meticulous in his work product, which I truly appreciate in our custom dream home. Thank you Alfredo, for your excellent customer service each and every time!
Winnie C.
Nov 09, 2020
Love working with the staff at Kitchen Showcase. Tim, the designer help us picked out our kitchen cabinets and was quick to respond to all our questions. We were able to work things out with some of the certain appliances that we wanted with the cabinets. The service technicians, Victor and Easton, were professional when delivering our cabinets. This is our 2nd time buying cabinets from them. The first time was buying our kids bathroom cabinets. We recommend using them.
Mg
Aug 09, 2020
Remodeling is certainly challenging. Working with Erik Brinegar at Kitchen Showcase made it much easier. After researching and interviewing a few vendors, we choose Kitchen Showcase because of their selection and the service we received. Erik was great at helping us design the perfect kitchen that fit our mountain modern style. He walked through our design, drawer by drawer and cabinet by cabinet, to make sure we had the right storage space. After install, there were a few things that needed to be adjusted and re-ordered. Erik worked with us and was able to quickly repair what was needed. Thank you Erik!
Angie R.
May 19, 2020
I was soo lucky to call The Kitchen Showcase and speak with Brian. I broke the trash cabinet in my kitchen and was having a terrible time finding someone that could fix it. Brian looked up my home and found out who installed the cabinets and immediately put me in touch with Larry. Larry was super professional and super great to work with! He not only fixed the cabinet up perfectly but also adjusted the rest of my cabinets and repaired a trim piece that was popping off. Thanks to Brian and Larry we are back up and running and everything looks fabulous! Would definitely refer The Kitchen Showcase - ask for Brian and/or Larry!
Jamie S.
Mar 12, 2020
I came to The Kitchen Showcase after I was already deep into a new home project. John stepped in without hesitation to offer an expedited quote and plans. He spent several hours with me in the showroom to step me thru the numerous options available in cabinets, colors and accessories. The cabinet design was creative and functional to meet our needs.

The final quote was extremely reasonable and included accessories that other companies charge extra to complete. The install team were highly professional, kept the job site organized and communicated clearly with my GC and myself. Our contractor was weary of using a different company but was quickly won over by John and his team. John was highly responsive by email or text if questions arose.

I was extremely confident in his management of my project. Final details have been completed, adjustments made timely and the final product is exceptional. Choosing cabinets is a central part of any new home or remodel and can be highly stressful. The Kitchen Showcase made my experience enjoyable and highly professional from start to finish.
Mike G.
Mar 02, 2020
Our contractor sent us to Kitchen Showcase and Tim. Never being through a remodel before, we weren't sure what to expect. Tim walked us through the entire process, worked with us to get our vision and offered insights and suggestions helping us design the perfect kitchen. Tim drew the plans, allowed us to modify as needed and remained patient as we made more tweaks along the way.

Our cabinets were manufactured and delivered right on time. Victor delivered all the cabinets that took up half our 3 car garage. Victor arranged them to allow us as much access as possible. The cabinets were installed and everything fit exactly as designed. Our kitchen and remodel are more amazing than we could have possibly envisioned. Can't recommend Kitchen Showcase and Tim enough!
Rhonda B.
Feb 12, 2020
This is our first time working with The Kitchen Showcase. Couldn't recommend them more! Ruth was fantastic to work with. Made the whole process very easy. Jesse just delivered our cabinets today. He was prompt, friendly and professional. Thrilled and can't wait for our new kitchen!
G. J.
Apr 11, 2019
We worked with Seth, and Christian in selecting and designing our cabinet layout for our new office building. They were very knowledgeable, responsive, friendly and helped me choose exactly what I had envisioned for our space. The cabinets arrived early and were delivered by Victor who was extremely professional, friendly and fast. We are super satisfied with the look, quality and service provided by The Kitchen Showcase.
Linda M.
Dec 07, 2018
We met with our contractor and with Dan Lammers, a designer at The Kitchen Showcase. Dan was great - showed us lots of options, gave us thorough answers to our questions, and came up with a great design for our little kitchenette. The problems were with installation. Doors aren't aligned properly, there's a dent in one cabinet, screws are exposed and ugly, and the screws into one fixed shelf are placed in such a way that the veneer is coming up.

What should have been a lovely cabinet is now really unsatisfactory. We've told our contractor, but he seems to not want to involve The Kitchen Showcase. We think The Kitchen Showcase should resolve the issues.
Ry S.
Dec 05, 2018
We bought a townhouse almost 2 years ago. Kitchen Showcase did the installation of cabinetry. Fast forward to a few months ago when some of the drawer bottoms began to sag. When I called them about this they were polite, receptive and sincerely interested in making it right. They were only too happy to set up a time to address the issues convenient to my schedule. Larry was punctual, professional, and masterful at repairing the drawers.

He even took it upon himself to check the condition of all the other drawers and cabinets. And, all of this at no charge. Finding a service provider of any kind that values integrity is getting more difficult. But, now I know of one more I can add to my small list.
Lindsey C.
Nov 20, 2018
I feel the staff judged a book by it's cover. My husband and I walked in after work one day dressed in our work clothes and no one even approached us. One person greeted us nonchalantly when we came in and after almost 10 min we left. No other staff said a word to us. Really disappointed because it's a beautiful show room. Too bad they missed out on making money for themselves because of their assumptions.
Spencer S.
Oct 12, 2018
All around great company. We were impressed with the whole team. I bought a new home and these cabinets look awesome. I liked the cabinets so much that we ordered more of the same cabinets to build a vanity for my wife. Highly recommend them.
Vince R.
Aug 10, 2018
Wow. I can't say enough about this company. How often these days, do you find a company that really cares for the long term satisfaction of the customer, even when it involves extra work for them that wasn't their fault. Erik B. went way above and beyond to ensure we were 100% satisfied. When the cabinets came in wrong, and the vendor was not as responsive as one would hope when spending the money we spent, Erik held them accountable and was simply not willing to accept any outcome other than the best, even when we were so tired of the project, that we were willing to settle. Erik knew that when we looked at the wrong cabinets everyday, it would bother us.everyday!

We now have a beautiful, high quality kitchen that is just the way we envisioned it when we started.not a compromise because a vendor had moved on to the next project, or simply didn't care. If you are considering a remodel or a new build, I would encourage you to consider the benefit of doing business with world class people like Erik and the rest of the team at The Kitchen Showcase. You will not be disappointed.
Kristin K.
May 24, 2018
For over a year, we have been working on a whole house renovation. The toughest redesign in the home was the kitchen due to space limitations. We worked with Greg Hamel at the Kitchen Showcase for many months. His patience, communication, incredible attention to detail, and his experienced input helped us build the kitchen of our dreams. In such a small space we were able to get everything we need and want with space to spare.

His installation team was meticulous and professional. Greg came to the house several times to make sure all went as planned. He worked with our contractor to make sure everything was flawless. The Kitchen Showcase surpassed our expectations with quality, design details, and the overall level of professionalism. I highly recommend!
Bill Y.
Mar 29, 2018
We have been working with Cliff Erckson on the design of our new kitchen. We have been thoroughly impressed by Cliff's knowledge and ideas. He is extremely personable and addresses all ideas and concerns with alacrity. We saw Brian make a delivery to a neighbor a few days ago and he was so friendly. Today, Brian, still friendly and organized, expertly delivered our cabinets. We have no doubt that this will be one beautiful kitchen and look forward to Cliff seeing the end result. We truly appreciate all the time that was spent with us.
Jeff H.
Nov 03, 2017
Our home has cabinets supplied by The Kitchen Showcase and recently noticed that our shower door has been leaking so water has been getting into the kick-plate of the vanity. The wood started showing warpage so we called The Kitchen Showcase to see if they could help us fix this up. In the meantime our son decided to hang from a cabinet door and managed to rip out one of the hinges.

When talking to the KTS folks they said they had the pieces we needed in stock and could send out their technician to fix these things for us. Larry showed up and got to work and was able to get the broken door back in order and install a new kick-plate on the vanity. All looks great. We've also been working with Mike on designing the kitchen/breakfast nook area of our new build. He did a great job of designing the space and coming up with a really beautiful kitchen plan.
Elizabeth R.
Jul 20, 2016
We found The Kitchen Showcase to be an absolutely amazing firm with talented and patient designers. We purchased a kitchen display that was being changed out. Jeff, our designer, had to retrofit the cabinets into our smallish kitchen which required the utilization of every possible inch. He went above and beyond measuring and working with us on multiple design ideas until we settled on the perfect layout.

When our GC (our guy, not The Kitchen Showcase) missed a key measurement, Jeff went back and tweaked our design to ensure it everything would still work. The result is unbelievable! We are thrilled with the quality and service. In fact, we are now working with The Kitchen Showcase on our master closet!
Lee G.
Apr 24, 2016
As a small business owner I know a business is only as strong as its team members. The kitchen Showcase exceeds all other kitchen/bath companies with their staff. Tim Noe designed a one of a kind kitchen & bath for us. Tim's knowledge of details on details gave us our dream kitchen. We thought we had it all laid out perfectly then Tim made some minor adjustments to our design that wowed us. Larry did the physical implementation to make them shine. Larry knows all the tricks of the trade for perfection. Don't let your GC put your cabinets in.use Larry! You can get cabinets anywhere but if you want your kitchen to wow you every time you look at it use TKSI and their team.
D. B.
Jan 10, 2013
We recently had the privilege of working with Brian Hutter and Kitchen Showcase for a major kitchen remodel and expansion. Simply put, Brian Hutter is exceptional. Brian has incredible patience, an eye for detail, and a distinct flare for design. He nicely balanced budget, design, and project scope. On top of his professional design skills, Brian is an outstanding listener with a great sense of humor. Brian delivered for us on time and under budget.

From high level design, product selection, multi-vendor coordination, project scheduling, delivery, and installation, he was right on the money. The result: Our family, friends, and neighbors are blown away by our new kitchen. We would gladly take reference calls and a home visit for this organization. Don't waste any more time and effort looking around at alternatives - start working with Brian Hutter and Kitchen Showcase today.