Butter Plumbing - OFC

Butter came through again with outstanding service. JJ was professional, knowledgeable, and did outstanding work. I called Butter Plumbing due to a pipe leak and flood in my house. They arrived very promptly, had the remediation company, asbestos abatement company, and construction company all lined up and ready to go within a few hours. I was amazed.

This was on a Sunday morning. The restoration is all complete, the plumbing is all fixed and I couldn't be happier. Rafi was particularly helpful and patient with the entire process. I heartily recommend Butter. I will certainly be using them in the future as the need arises.

Terrence was neatly dressed and very polite. We will definitely be keeping them in our contacts.

Jason and Kevin were very friendly and efficient. They both repaired our toilet and faucets in minutes. I highly recommend them both for promotion and for recognition. Services: Drain cleaning, Toilet repair, Faucet repair, Plumbing leak detection

We had four issues to address and the two fellows that showed up were quiet, efficient and personable. They addressed all four issues in less time than I'd have had to spend resolving any one of them. Well done. Service: Faucet installation

Very polite, friendly and informative. It actually took hours longer than expected. Another guy had to bring a piece of equipment. They got our bathrooms working. They were both fantastic. Thank you! Service: Drain cleaning

Both men were very polite and through in their pursuit of checking for a leak in the ceiling. They proved that the pipe's were not involved in the situation and that I should pursue the roof as a cause of the damage. Butter Plumbing will be my choice for all future issues or installs. Service: Plumbing leak detection

Jason from Butter Plumbing was very respectful, professional and got job done in short time. Very pleased with his work! Services: Plumbing pipe repair, Faucet repair

This was the third job I've had butter plumbing do. I find them very courteous, professional, and above all they know what they're doing. I've used other plumbing companies that I've called out to do a project and I've had to call him out two or three more times to correct their problems. Services: Toilet installation, Faucet installation

Butter plumbing is awesome! They come out at a moment's notice, and they're always friendly and professional. They explained my options and pricing clearly, and didn't pressure me into anything I didn't need. Service: Water heater installation

Our hot water tank sprang a leak recently. The previous owner of our home advised us to use Butter Plumbing for any plumbing issues. I called Butter Plumbing late one evening and they answered the phone quickly. The technician on the phone arranged to have a service technician arrive at my home the very next morning at 10:30am. When Carlos arrived, he was neat, clean, prompt, and very educated of his task at hand. Carlos assessed the hot water tank and concluded it needed replacement.

He offered me three different warranty packages available with their new hot water tanks. Carlos assisted me with the contract and came by the next day at the same time to install the new unit. Carlos worked diligently and efficiently to complete the job in the least amount of time as possible. I highly recommend Butter Plumbing for all your plumbing needs!

Very friendly and knowledgeable, will definitely use them again! Services: Unclog drain, Install garbage disposal, Repair toilet

Carlos was very professional, knowledgeable and enjoys what he does. He tries to make the best job he can do to make the homeowners happy when he leaves. Service: Unclog drain

Fantastic experience every time. Carlos is always professional and happy to explain the diagnosis and the fix and answer any questions. Will continue to call Butter Plumbing for all of our plumbing needs moving forward.

I can't say enough nice things about jeremy. If I owned a plumbing company. I'd want him to work for me. He really does care about the customer. He went above and beyond to make sure that everything worked and that I got the right equipment that would last. The price was also very reasonable. I recommend butter plumbing because of the excellent people that they hire Jeremy being one of them.

The water main line to the house sprung a massive leak. After shutting off the water to the house from the street, I called Butter who had been the plumber for the house recommended by the previous owner. While they came the same day, they could not guarantee when they would be able to do the work to get the water back up and running. They sent an estimate (only one option) of $2.6K requiring a 50% deposit in order to even schedule the work; at that point, it wasn't going to be for another 3 days.

I paid the deposit to secure the work, however, I don't enjoy camping in my own house, so I called Hawthorne Plumbing as I've seen their trucks in my neighborhood. They came right away (on a Sunday no less); tracked the technician, sent photos in advance, and continued to follow up. My tech was professionally dressed in uniform, extremely knowledgeable, and explained four options to me to consider in the repair.

I picked the most extensive repair with the longest warranty and compared it to the Butter estimate. It was $1K less expensive with a longer warrant than Butter for the exact same fix. Note that Butter did not provide any options except the most expensive repair, which was obviously jacked up. I called Butter to get my deposit back and cancel the job.

I also let them know about the astronomical rate difference so they could be aware that their fees were not close to being competitive. Their response was that their technicians are highly trained. Suggest Hawthorne for all of your needs. I couldn't have been happier.

Chris was at the house twice. Once to diagnose the areas of concern and the 2nd time to make the repairs, once he received the parts he ordered. He was polite, professional, personable and friendly and completed the job in a timely manner. Victoria, in the office was also responsive, friendly and professional. The price I was quoted was the price I paid.

I called Butter because the contractor my Home Warranty company referred me to were rude and unhelpful. The Home Warranty are covering my bill for this repair. I have used Butter for other jobs, in the past was was quite happy to use them again.

I could not be happier. Butter Plumbing saved me again. Carlos came this time to fix a nightmare. I had rented my house out and just moved back in. My renters got ambitious and did some plumbing work of their own. Nothing worked in the shower, so Carlos had to figure out what they did wrong. Needless to say, it works beautifully now. But before Carlos left, I told him I hadn't even turned the water on in the sink, so he did, it worked fine, but leaked from nearly everywhere underneath the sink. He took care of the problem and now I can use the master bath. I've always gotten the best service from the nicest people in Las Vegas.

Carlos was very nice and efficient. He checked all the different things that could have caused the leak/ water under kitchen sink. He quoted us a very reasonable price to repair and finished the job in a very short time. I will definitely call Butter Plumbing again if needed and will ask for Carlos.

Duffy did a great job, he was friendly and knew his stuff. He also educated me on some viable options for a new water softner. Well done! Service: Find & repair leak

Such a pleasant experience! They showed up when expected, completed all the work and did a great job. Pricing was fair and plumber very knowledgeable. I will use Butter Plumbing as my go-to plumber! No BS, no upcharging, and very straightforward. A welcome change from other companies I've hired that charged me an arm and a leg for poor quality work. Thank you Butter!

After calling this company, the showed up within an hour. They provided very thorough, quality work. They even gave me a quote for a tank less water heater. I am looking forward to doing future business with them. Services: Repair pipe, Repair outdoor systems

Great team. I recommend Butters Plumbing so you can have confidence in a job well done.

I always take Butter Plumbing, I trust them. They are knowlegeable and punctual!

Serviceman, Chris very courteous and professional. Called in AM and was here within 3 hours. Job complete, everyone happy.

This is not my first time with Butter plumbing. In the past, they replaced my water heater. They did a good job. Now it is a different problem. When I Called Butter Plumbing, the Office Receptionist was friendly and professional. She immediately scheduled a plumber to come to my house. Prompt service. Technicians/ Plumbers were polite to answer my questions and they completed the task of repairing the underground sewerage system promptly. I am happy with their service.

I had a water leak in the main line going into house from the water heater. On a Saturday late afternoon, Daniel came out and fixed the leak. But there had been water damage. He returned on Sunday and fixed a temporary stand to move the heater. When the leakage was dried and the restoration done, Daniel came back and put everything back as originally was. Thanks to Butter Plumbing for being there when needed.

I had an emergency situation happen with a tenants kitchen sink leaking. We weren't sure what was causing the leak as there was nothing we could see. Due to the amount of water that was leaking I had to get someone out ASAP to avoid any issues. Anyways, after calling 7 different plumbing companies this was the only one who was actually able to go out on short notice.

They were on top of communication and made payment so easy. I can't thank them enough, they will deff become my go to company if I ever need them in the future. Thank you!

Beware! Shaun is as rude as they come. He also refuses to wear a face mask! Terrible leadership as the "owner" of the company. Go to an actual company. Not these family owned crooks

Nasty, rude, dishonest! I requested an email quote to replace a 2013 "Butter" installed water heater. Victoria called me on my work phone against my wishes, then emailed a nasty message which I will retain, stating that my DEMAND for a free quote and not pay their $99 service fee for the quote was against company policy?! I made No demand! All I wanted was a quote! Got quotes from other plumbing companies on yelp within an hour. Removed Butter Plumbing from my contact list. Butter doesn't need or will ever get my money!

They replaced the toilet flange and shut off valve. They were on time and Daniel was very professional and did exceptional work. I liked that he had a mask, gloves and shoe covers when he arrived. After the repair he cleaned the entire work area and sanitized everything. He was friendly and knowledgeable. The pricing was fair and within the standards of other plumbers I had called. Will definitely call Butter plumbing for my next repair or project.

I had the most polite surface rub you could ask for. Very friendly and a quick job.

We weren't very happy with our experience. We requested a quote on the phone for a new water heater and they refused to give us one. We should've stopped there, but we decided to pay the $69 fee to have someone come out and look at our water heater. It of course needed to be replaced and then they quoted us a price that was quite a bit higher than the place we ended up going with. I suppose it was our fault for paying $69 to have them come out. Lesson learned.

The plumber found the problem to my water leak and showed me where it was. He than gather up the tools that he needed to repair the problem. Scott was very professional

Service. even if late to an appointment there service and experience was well worth the wait.

If I could give them, including Shawn the owner, zero stars I would. I've had no hot water and scheduled a visit for a heater they installed in October a week ago. After trying to tell me they'd need to reschedule for a different day, and me protesting because I had no hot water they sent Shawn. He was rude from the moment he walked in and he said he was doing me a favor not charging me for service (I have a one year labor warranty from them according to my installation paper work).

This is after he and his office manager spoke to each other on speakerphone In front of me and acknowledged that his tech that did the original install was not competent and no longer working for the company. He tried to claim the labor warranty was from the manufacturer? DO NOT USE, they do not stand behind their work at all.

I found their ad on a Church news paper. They came out 3 times to fix the same issues. Their business model is they charge $70 for service call unless there's an expensive repair in which they waive the $70. Long story short, I couldn't afford the $500 repair and was charged $70 for the issues. Consumers beware of the "we are plumbers not sale people" BS.

Our garbage disposal had an issue. We called Butter Plumbing and they were even early to the appointment. Ask for Brandon, he was excellent, extremely knowledgeable, and fixed the issue during his visit. We would definitely use them again and refer them to others.

They charge too much. I know plumbers are getting richer by the job just by charging enormous pricing for showing up on non emergency calls but Butter is just like that, smooth Butter for taking your money. I will never call on them again. I questioned their pricing for a simple job but of course Mr. Butter tried to justify His cost. I don't like being conned, so I cut the conversation short. I paid and its done so Never again. I should have read the Yelp reviews first before hiring them for the first time! Never again.

We had a leak in the plex line above the laundry room on a Sunday. The tech arrived that day and made the repair. There were some issues that I let them know about and the bill was adjusted accordingly. Fair and fast.

Wonderful service! Great communication from all. Great follow through. I got a technician at our place within a hour. Thank you. Reasonable pricing as well.

Buyer Beware of Butter Plumbing. They won't even come to your house unless you agree to pay $69 up front for them just to show up - and that fee is NOT applied to any services. They charged me $270 for something I probably could have taken care of myself (change out a cartridge on a tub faucet handle), if I didn't have house guests coming this weekend - and that was on top of the $69 service call fee.

The tech also quoted me OUTRAGEOUS prices for the other, very simple things I needed to have fixed (changing out 2 other cartridges in 2 sink faucets - $176 for EACH faucet!) He then said I should just get new faucets - which I could purchase myself - and he would gladly install them for me for $350.00 EACH! WTH? If you live in the Summerlin area, please be aware that Butter Plumbing apparently thinks the area is spelled: S-u-c-k-e-r-l-i-n Modest Proposal to ALL Plumbers: If there are over 100 YouTube videos showing how to replace a part that costs less than $20 at Home Depot, then you really should NOT be charging $339.00 for that service - especially when it only took 15-20 minutes!

Find a different plumber. I won't let these con artists back into my house. If I could give them zero stars I would. Unprofessional, overpriced, low quality. I think that sums it up. These guys flat out lied to us when they sold us our hot water heater. We had a tank heater that dies on us. They sold us a tankless heater. They didn't tell us they were using us as test for a new system.

The install looks like it was done by a bunch of morons. Lines routed like oragami. The unit was put on the wrong wall. The craftsmanship is horrible. They cut extra holes in the wall because the electrician was "having a bad day". This unit was sold to us as maintenance free with a 12 year warranty. The technicians also forgot to properly install the drain line so we ended up with water damage and had to replace drywall on our ceiling and wall in the room under the water heater.

More "savings". They charged us to come out and fix their incompetence. Two years later we are getting cold water. We call and schedule a tech to have them come check it out. They were late for our appointment by several hours. Finally they reroute a different tech to us. When they finally get here they just call customer service for the heater. They charged us for the service call and for them calling customer service apparently sitting on hold is considered "diagnostic service". Find someone else to work on your plumbing. We certainly won't be calling Butter again.

.BUYER BEWAER. Called these people to get an estimate for tankless water heater circulating pump, they charged me $69 to come over to tell me it is not a good idea and I should change my brand new tankless water heater, the technician offered to replace my new water heater for $5800 (verbally), never told me what brand, how many gallon per minute, make and model, capacity and nothing in writing. Crooked, is the only word I would describe these people and this business. I called the owner(Sean) he backed up his technician, and would not even offer to send a written estimate. STAY AWAY FROM BUTTER PLUMBING.!