Since 2013, Hansen Family has been a leading provider of plumbing and HVAC services in Greater Phoenix, known for our dedication to excellence. As a family-owned and operated business, we focus on delivering HVAC and plumbing solutions tailored to our community’s needs. Our commitment to integrity, reliability, and customer satisfaction informs everything we do. We offer comprehensive services, including drains and sewers, waterlines, water heaters, commercial plumbing, general plumbing, HVAC installation and replacement, HVAC repair, and maintenance.Erik Hansen, a proud veteran and Arizona native, founded Hansen Family to serve his community with exceptional service and quality. His vision was to create a company that stands as a reliable source for high-quality plumbing and HVAC services in Greater Phoenix. Erik’s dedication to service and high standards is reflected in every aspect of our business. Hansen Family is more than just a business; it’s a testament to Erik’s commitment to making a positive impact on the community he loves through dependable and excellent services.
Served areas
- Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Glendale, Peoria, Sun City, Tolleson, Guadalupe, Queen Creek & San Tan Valley
Business details
- Licensed
- Insured
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
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Services
At Hansen Family, we specialize in providing unique drain solutions for residents in Greater Phoenix. Whether you're dealing with a minor clogged drain or need a complete sewer line replacement, our team is quick to diagnose and repair the issue! As the leading sewer and drain company in Greater Phoenix, Hansen Family is dedicated to offering top-quality solutions for homeowners and small businesses alike. With generations of expertise, we deliver reliable services tailored to your specific needs, including routine maintenance, emergency repairs, and innovative upgrades. 
With a dedicated team rich in industry experience, we are committed to providing outstanding water heater services that exceed expectations. Whether you need installation, repairs, maintenance, or replacement, our expert technicians are fully equipped with the knowledge and tools required to ensure your water heater performs at its best. Rely on Hansen Family for prompt, dependable, and high-quality water heater services to keep your home or business running smoothly. 
We pride ourselves on our swift response times, transparent pricing, and unwavering commitment to customer satisfaction, making us the top choice for all your plumbing needs. From fixing a leaky sink to installing a new toilet or addressing any other plumbing project, our skilled team handles it all with expertise and efficiency. Trust Hansen Family to exceed your expectations and ensure your plumbing runs smoothly. 
Hansen Family, the leading HVAC company in Greater Phoenix, establishes the benchmark for exceptional HVAC installation services designed for homeowners and small commercial establishments. Our expertise lies in installing top-quality RunTru and Trane HVAC units, providing residents in Greater Phoenix with access to the most reliable systems on the market. Given Arizona's enduring summer temperatures, it's crucial to ensure your home can withstand the heat. Select a new HVAC system from Hansen Family to ensure constant comfort and peace of mind for you and your family throughout the year. 
Bid farewell to HVAC troubles and welcome dependable solutions with Hansen Family in Greater Phoenix. With the summer months perpetually looming for valley residents, encountering issues with your AC unit can be a pressing concern. It is essential to engage a reliable company for repairs, and Hansen Family is here for you! We recognize the significance of your comfort as our top priority. That's why we place customer satisfaction at the forefront of our values, aiming to go above and beyond to surpass your expectations with every service appointment. 
Our all-inclusive maintenance package encompasses a detailed inspection, cleaning, and adjustment of diverse system components to guarantee peak performance and efficiency. Our tasks span from verifying thermostat settings and replacing air filters to examining electrical connections, lubricating moving parts, and clearing condensate drains and coils. Additionally, we meticulously inspect ductwork for leaks and blockages, fine-tune blower components, and conduct safety control tests. Routine maintenance not only prevents malfunctions but also improves energy efficiency, prolongs equipment longevity, and ensures a consistently comfortable indoor environment.
Reviews (30)
Jorge Castellanos
Jun 11, 2024
So I have to say. Eric my plumber that came in as incredible. So Ii tried to fix the problem myself and didn't make me feel like an idiot. Said he thought it as cool that I at least tried to fix it. Then he was very courteous, knowledgeable, and didn't mind me sitting watching him and asking questions. I will definitely be using Hansen again. And I will ask for Eric again. That man deserves a raise. Nice young man.
B. Math
Jun 04, 2024
Britney Seago
Jun 01, 2024
Mark and Chad recently installed a tankless water heater and ran a new gas line in my home, and their work was exceptional. They arrived on time, explained the process clearly, and answered all my questions. The installation was seamless, with great attention to detail and safety. They even cleaned up the work area afterward. Their professionalism and dedication to customer satisfaction were outstanding. I'm looking forward to working with them on a few other projects in the near future. I highly recommend them for any plumbing or gas line services. Five stars!
Alexander Daniel
May 07, 2024
A few weeks ago my wife and I called out a plumber from one of the big companies that spends 7-figures on radio and TV ads every year to fix a water pressure problem. Their guy could not figure out what was wrong, quoted us between $3,000 - $5,000 for a few proposals that he was not sure would even fix the problem, and charged us $75 for the visit even though we did not take them up on the offer to maybe fix our plumbing for ~ $4,000. Hansen Family Plumbing came out for a free consult, laughed at the proposals from the other guys, fixed the problem in 10 minutes, and didn't charge us because the solution was so quick and easy. I'll use them as long as I live in the East Valley, and recommend them to anyone who asks.
Anthony P.
May 07, 2024
I had a Frankenstein looking plumbing setup for my backyard hose. It was a dumpster fire and wasn't a good situation. In addition- when I had my pool auto-fill installed a few years ago- it was plumbed into a hot water line by some random company. Today I had the pleasure of meeting Mark from Hansen Family Plumbing. What a great guy. He saw the problem and offered a great solution at a very fair price.
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none.
In the fall I'm looking forward to Mark installing a new tankless water system. My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none.
In the fall I'm looking forward to Mark installing a new tankless water system. My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
Barry Titze Cunningham
Apr 28, 2024
Dolf De Roos
Apr 07, 2024
Doug Quinones
Apr 05, 2024
Matthew Cox
Apr 05, 2024
Michael Fox
Mar 29, 2024
Air conditioning suddenly stopped working and we thought unit would have to be replaced with visions of spending small fortune. DJ from Hansen came in, found the issues and dealt with them in a professional manner, and our air conditioning is now working better than ever. We have used Hansen for a number of other things in the past and they haven't disappointed.
George Kessler
Mar 25, 2024
Greg Sembower
Mar 23, 2024
Great experience with Hansen Family Plumbing. They let me know when the guy was coming, with a picture and history of him so I would know he was the right one. He was very thorough with me septic blockage, and ran a camera down it after the first blockage was cleared. The camera discovered a second blockage, which he used the snake for and made sure all was good. Great job!
Wade Taylor
Mar 20, 2024
Chris Michels
Feb 18, 2024
Deborah Schaefer
Feb 06, 2024
1/31/24 UPDATED REVIEW -- Almost 2 years later from my last review and I needed plumbing assistance with my guest room toilet this time. Robert came out again from Hansen Family Plumbing and again I am totally pleased with service, pricing and speed in getting a brand new toilet. My bathroom counter configuration was difficult and Robert was skillful and efficient in finding, ordering and installing the toilet under the counter -- all with a friendly smile!
I will definitely call Hansen again if & when I need plumbing help again! Robert was friendly, informative, trustworthy and efficient. Garbage disposal fixed and working beautifully-- also appreciated tips on how to clean and keep it working! Highly recommend both Robert and this company!
I will definitely call Hansen again if & when I need plumbing help again! Robert was friendly, informative, trustworthy and efficient. Garbage disposal fixed and working beautifully-- also appreciated tips on how to clean and keep it working! Highly recommend both Robert and this company!
Judy Leth
Jan 25, 2024
This is the second time we've had Hansen Family Plumbing out to service our aging plumbing and we are again very satisfied with the quality of work and service performed. We have a 50 year old home and have hired other companies since our move from Colorado 5 years ago. We have found the best with Hansen Family and will look no further for our needs.
Julia Gao
Jan 23, 2024
Beth Novotny
Jan 06, 2024
Jerry was the most pleasant, easy personality. Being home without my husband, I'm a little apprehensive of workers coming to do something. He was so easy to work with and made me feel SO comfortable. He was knowledgeable, a great communicator and explained all he did as well as polite and courteous. I loved getting the bio on Jerry before he came as well!
What a great touch to make this a personable, family business instead of the big Corp feel you usually get! This was my first time needing a plumber in this area and now know who I will call and recommend!
What a great touch to make this a personable, family business instead of the big Corp feel you usually get! This was my first time needing a plumber in this area and now know who I will call and recommend!
Robin Martinez
Jan 02, 2024
Matt Mcc
Dec 28, 2023
We've had Hansen to our Scottsdale home twice. Scheduling is straightforward via phone, email, or web. I believe they give an honest estimate and complete quality work. The most recent visit involved replacing front and back outdoor spigot. The rear one is also the auto water feeder line to the pool. Mark replaced with copper. Quality, skilled work with upfront dialogue about a cost upcharge to go with brass to combat the AZ heat. Hansen is not inexpensive, but we felt they are reliable, thorough, and communicative. All plusses.
Jennifer Curry
Oct 28, 2023
Wonderful experience! Jerry from Hansen Family Plumbing was a Godsend! One of my toilets has not been flushing well and he explained in detail his opinion. Very professional, HONEST and helpful human being. Thank you so much. I would absolutely recommend this company to others. Thank you so very much. Jennifer Curry
Desiree Gosselink
Oct 26, 2023
Had a leak in our bathroom that seemed to be coming from behind the wall. Scheduled online with Hansen and they were out here first thing the following morning. Preston was professional and courteous. Quickly diagnosed the issue and realized we had a bigger problem with a leak that caused mold damage and needed restoration. He immediately got a restoration company on-site and ensured that I understood the whole process and who would handle what.
We needed to allow the restoration company time to do their assessment and file an insurance claim but as soon as that was done he was back the following morning to cut out the rusted copper pipe and install a new one. I felt comfortable allowing him in my house when I needed to leave for a few obligations. He also quoted me a price and assured me it would not go above that regardless of how long it took. I will call Hansen Family Plumbing again if I am in need.
We needed to allow the restoration company time to do their assessment and file an insurance claim but as soon as that was done he was back the following morning to cut out the rusted copper pipe and install a new one. I felt comfortable allowing him in my house when I needed to leave for a few obligations. He also quoted me a price and assured me it would not go above that regardless of how long it took. I will call Hansen Family Plumbing again if I am in need.
Megan Crossman
Oct 24, 2023
5/5 without a doubt! They had their tech Jerry to my house in an hour. Jerry was super knowledgeable and took the time to do additional research for our specialized toilet issues. Really appreciate his effort to get the work done as quickly as possible for us while yet still taking the time to make sure it would be done right for us. Definitely would recommend services and use again!
Terry Woodworth
Oct 10, 2023
I had JERRY come out to evaluate our hot water & recirculating pump system. His competence and experience really served us well. He found a small amount of water in the heater pan, felt it was a lower tank failure and called Rudd and got authorization for a warranty water heater replacement which he completed. We also needed to replace 3 faucets in 2 bathrooms and the kitchen which he and Dillon did a couple days later.
During the bathroom install he determined the drain provided by the manufacturer was unacceptable and went and got new parts to ensure our glass sink would be secured and properly drain (something I do not think the average plumber would do). Jerry saved us a lot of money by handing the water heater replacement and showed his personal pride in doing the job right by installing new faucets correctly and going the extra mile with the drains using quality parts at a very reasonable price.
During the bathroom install he determined the drain provided by the manufacturer was unacceptable and went and got new parts to ensure our glass sink would be secured and properly drain (something I do not think the average plumber would do). Jerry saved us a lot of money by handing the water heater replacement and showed his personal pride in doing the job right by installing new faucets correctly and going the extra mile with the drains using quality parts at a very reasonable price.
Lynne Carnicelli
Sep 29, 2023
I love this company. Their professionalism and quality of work is top of the line. Preston was early and friendly as well as his work was top notch. I would recommend him and Hanson any day of the week! Great job! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing pipe repair. More
King Lasik
Aug 05, 2023
Cynda Orr
Jul 27, 2023
Mary Kober
Jun 27, 2023
Sunday afternoon, found a water leak behind the wall of the shower. Found Hansen Family Plumbing on line. They had great reviews. Left a message at 6:30 am Monday. Lilly call me back at 7:30 am. She was so nice and very professional. She was able to schedule us for later the same day. Robert came out he was also friendly, very professional, answered all of our questions, fixed the leak and made sure we had resources for the restoration. Such a relief. Would use Hansen's again and highly recommend them to anyone.
Shaun Lampe
Jun 23, 2023
We called Hansen Family Plumbing and Air at 4:45, just before they closed. Brittany answered the phone and was incredibly friendly helping us get an appointment set up for a new water heater. Robert F was our technician and showed up right at the beginning of the time window. Showed us our options without making us feel pressured. We had them install the new water heater and they were able to do it immediately.
When Robert was on his way they send you a picture along with a quick description of who is coming to your house. Customer service was through the roof. Pricing was also right in line with what we expected. Definitely worth the phone call for any plumbing issues. Highly recommend!
When Robert was on his way they send you a picture along with a quick description of who is coming to your house. Customer service was through the roof. Pricing was also right in line with what we expected. Definitely worth the phone call for any plumbing issues. Highly recommend!
Megann Smith
Apr 07, 2023
We needed our clean outs plugged as they were missing caps and bugs were getting in as well as our AC run off pipe extended into the rocks. Receptionist was friendly and I was able to get a quick appointment. Anthony, our technician, arrived on time, was professional, friendly, and knowledgeable. He educated us on how to properly maintain our drains and answered our water softener questions regarding a future install. Service was timely and the price was great. Very pleased with the service from Erik and his team! Would definitely recommend to others for all their plumbing needs!